Know Before You Go | Dow Diamond

Theme Nights & Promotions

REQUIRED BEFORE ENTRY

Cashless at Dow Diamond

All purchases (parking, tickets, concessions, and Loon Loft) are cashless.

Have cash? Use our Reverse ATMs to convert it to a prepaid Mastercard (no fees, usable anywhere).

Why it’s better: Faster service, shorter lines, and easy-to-use prepaid cards.

Mobile Ticketing

All tickets are mobile for a safe, contactless experience, please review your tickets before arriving.

Buy tickets online at Loons.com, by phone 989-837-2255, or in person.
Box Office hours: Mon–Fri, 10 AM–5 PM.

View your tickets anytime in your MLB Tickets Account. To learn more about the new 2026 mobile ticketing process, click here.

Recommended Before Entry

Download the MiLB App

Get everything you need to enjoy the Loons right at your fingertips! Access your tickets, schedule, roster, news, promotions, fan experiences, and more—all in one place. Don’t wait, download the MiLB App now!

iPhone App STORE or Android Google Play

Last Night's Game Recap

Check out last night's official game recap straight from Sports Radio 100.9 The Mitt!

Clutch Parking

Download the Clutch! App to secure your parking in advance for faster entry into the lot. Available for the East End Parking Lot.

iPhone App STORE or Android Google Play

View Dow Diamond parking options. Parking is $7 per space, with all proceeds benefitting the Michigan Baseball Foundation.

Answers to Frequently Asked Questions

Ticket Policies and Guidelines:

Mobile tickets will be utilized to the fullest extent possible. Our system has been updated, which will provide better, safer, contactless service for fans.
The Dow Diamond box office will be open for walk-up ticket purchases Monday – Friday, from 10 AM to 5 PM and Saturday gamedays at 10 AM. All tickets will continue to be digitally delivered to fans’ emails. Fans are encouraged to purchase tickets at Loons.com for quicker service.
Gates open one (1) hour prior to game time start.
Children 2 years of age and under do not require a purchased ticket. If seated in reserved box seats, they are able to sit with someone.
When purchasing tickets, please be sure to provide an email address to receive the most up-to-date information.
Private seating venues are now available for reservation for games throughout the 2026 season. Reservations can be made by contacting the Dow Diamond box office.

Pre-Game Policies and Guidelines:

Dow Diamond is a cashless venue. This includes parking, ticket sales, concession sales, and Loon Loft merchandise. Guest without debit, credit, or mobile payment capabilities can convert cash into a Mastercard debit card at the two "Reverse ATM" machines with NO FEES or EXTRA CHARGES. Gift cards can be loaded with $1-$500 in a single transaction. The pre-paid debit card can be used anywhere Mastercard is accepted, even outside of Dow Diamond.
Accessible parking will be available for offline, drive-up purchases on the day of Loons games on a first-come, first-serve basis, while parking spots are available. Fans are still highly encouraged to pre-purchase their parking prior to traveling to Dow Diamond on the Clutch! App. View all Disability Network of Mid-Michigan Accessible Services at Dow Diamond.

In-Game Policies and Guidelines:

Concession services and the Loon Loft retail store will be open for cashless transactions during all Loons games at Dow Diamond.
Hand sanitizer and sunscreen are available at guest services, courtesy of MyMichigan Health.

Rainout Policy:

In the event of a rainout, all tickets from the rainout (postponed) game will serve as vouchers for any remaining game this season. Fans may either exchange their rainout tickets at the box office or call for assistance in securing new tickets for a different game. For group ticket holders, it is important to consult your group leader to determine if your group will be rescheduling together or if individuals need to make separate arrangements. We appreciate your understanding.

Everything You Need to Plan Your Game Day!