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Mobile Ticketing FAQs

We understand that mobile ticketing is new to most of our fans. To help this transition be as smooth as possible, we've answered as many of your questions as we could ahead of time. If you don't see your question listed below or still need clarification, don't hesitate to reach out by calling us at 425-258-3673 or emailing [email protected].

Q: How do I use mobile ticketing?

A: Use your mobile tickets just like you would a normal paper ticket. Present the barcodes for your ticket(s) on your mobile device to the attendant when you arrive at Funko Field and you will be scanned into the park.

Q: What if I don’t have a smartphone (i.e., iPhone, Android, etc.)?

A: We highly recommend that you use the digital ticket functionality via your mobile device for your safety and the safety of others. This is one of the many initiatives we have undertaken to minimize contact with other people. If you do not have a smartphone, transfer your tickets to someone who has a smartphone and is attending the game with you to use their mobile device for entry into Funko Field. If neither option works, please reach out to your Ticket Representative or call the Front Office at 425-258-3673.

Q: What if I want to give tickets to friends and family?

A: If you would like to transfer your tickets to someone else, do the following:

  1. Log onto your Ticket Account at www.AquaSox.com
  2. Click on the “Email Tickets” button and follow the instructions from there. The recipient will be able to access them on their mobile device.

See the step-by-step instructions on this section of the website on exactly how to transfer your tickets.

Q: I use my tickets for clients and employee incentives. How will I give them my tickets?

A: Simply log on to your Ticket Account through www.AquaSox.com and click on the “Email Tickets” button. This is a safe and secure way to deliver your tickets by emailing them to your client or employee without anyone leaving the office. See the step-by-step instructions on this section of the website on how to transfer tickets using your Ticket Account.

Q: I share my tickets. How do I distribute the tickets to other people?

A: It is the responsibility of the primary account holder to determine how the ticket(s) are distributed amongst your group. Through your online Ticket Account, you can transfer your tickets to others for free. Once the tickets are accepted, they will be able to place them on their mobile device. You can see how to accept emailed tickets here.

Q: Does the person I send the tickets to need an online My Tickets account?

A: Yes. If they do not already have one, they will create one in the process of accepting the tickets you send them via email. You can see how to accept emailed tickets here.

Q: How do we turn in unused tickets for the Ticket Exchange Program?

A: If you are unable to attend a game, contact your personal AquaSox Representative to arrange for tickets for one of the upcoming games.

Q: If I have a question or issue on a game day, who should I call?

A: You may call the Front Office at 425-258-3673. We will also have Box Office staff at both the North and South Box Offices who will be happy to help you before the game.

Q: Is there any way to transfer more than one game at a time?

A: Yes, you may transfer as many games as you would like at one time through your online Ticket Account. To transfer your tickets, follow the Step-by-Step Directions on this section of the website.

Q: If I transfer tickets to someone and they are unable to go the game, can I get the tickets back?

A: Yes, you may recall your tickets by doing the following:

  1. Log on to your online Ticket Account.
  2. Once you are in your account, click on the “Recall Tickets” button and follow the instructions to retrieve your tickets back from the person you sent them to. You may also follow the step-by-step directions on this section of the website.

Q: My guests and I will be arriving at Funko Field separately. Can I transfer only some of my tickets for a game and leave the rest on my mobile device?

A: Yes. Simply check the box next to the seat(s) that you would like to transfer or print and continue the transfer process via your online Ticket Account. All unchecked seats will remain on your account and be available on your mobile device for you to use to enter the park.

Q: Can I have multiple tickets on a single phone?

A: Yes. When accessing your tickets through your My Ticket Account you will have access to all the tickets in your package. We recommend saving your tickets to your phone’s wallet prior to gameday.

Q: What happens if my ticket does not scan properly?

A: That can usually be addressed by turning your screen brightness to the highest setting. If that does not work, a member of the AquaSox staff will be there to assist you.

Q: When should I download my ticket(s)?

A: We highly recommend that you download your tickets at least 24 hours prior to the game.

Q: What if my phone breaks, dies or is lost /stolen before I arrive at the game?

A: Simply come to the Box Office, present your ID and we will assist you.