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Loons COVID-19 Protocol - last updated 04/19/2021

All Great Lakes Loons COVID-19 protocols will be available here and updated periodically as information and guidance change.

Before your next game, please familiarize yourself with our COVID-19 policies and procedures.

REQUIRED BEFORE ENTRY

Ballpark - Loons Health-Survey - Icon

Gameday Wellness Survey

Keeping our fans safe requires help from the entire community. ALL attendees are REQUIRED to complete and pass a Gameday Wellness survey no more than 24 hours prior to entering Dow Diamond. If minors are in your party, you can complete the form on their behalf.

You will receive prompt confirmation upon completion of your survey that you will need to show, along with your mobile ticket, to enter the park. We recommend you take a screenshot of your survey results for easier access. Do not take a screenshot of your digital ticket. Screenshots of tickets will NOT work.

Recommended Before Entry

Answers to Frequently Asked Questions

Ticket Policies and Guidelines:

  • In an effort to create the least amount of contact possible, all tickets will be sold online at Loons.com or over the phone by calling 989-837-2255. Ticket purchases will not be available at the box office.
  • Mobile tickets will be utilized to the fullest extent possible. Our system has been updated, which will provide better, safer, contactless service for fans.
  • All tickets will be sold in cohorts (pods).
  • All seating cohorts (pods) are set with six (6) feet of distance between groups.
  • When purchasing tickets, please be sure to provide an email address to receive the most up-to-date information related to Dow Diamond COVID-19 Guidelines.

Pre-Game Policies and Guidelines:

  • Dow Diamond is utilizing a cashless transaction plan for all sales for the 2021 season. This includes: parking, ticket sales, concession sales, and Loon Loft merchandise. Guest without debit, credit, or mobile payment capabilities can convert cash into a Loons gift card at the Guest Services Ticket Window with NO FEES or EXTRA CHARGES. Gift cards are reloadable, however, unused gift card balances cannot be redeemed for cash.
  • Entry and Exit at Dow Diamond will be controlled with specified entry times, and staggered exit protocol to limit congestion at gates.
  • All fans will be required to complete and pass a health screening survey to gain admittance to Dow Diamond.

In-Game Policies and Guidelines:

  • Mask Policy

ᐅ While inside Dow Diamond, all guests at least 2 years old are required to wear a well-fitting face covering or mask that snugly covers the nose and mouth.

ᐅ Face masks must be worn at all times at Dow Diamond except when eating or drinking in your designated seating location.

ᐅ Guests can wear their own face covering, including homemade or cloth masks, as long as they cover your nose and mouth snugly.

ᐅ Neck gaiters, bandanas, and masks with valves or vents are NOT considered acceptable face masks.

ᐅ Face Shields must be accompanied by a mask.

  • Concession services and the Loon Loft retail store will be open for cashless transactions during all Loons games at Dow Diamond.
  • Fans are encouraged to stay in their assigned seating location unless they are traveling to utilize one of Dow Diamond’s amenities.
  • Hand sanitizer will be available for guests at Dow Diamond
  • These guidelines will be updated periodically throughout the season as conditions/recommendations warrant.