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Loons COVID-19 Protocol - last updated 05/17/2021

All Great Lakes Loons COVID-19 protocols will be available here and updated periodically as information and guidance change.

Before your next game, please familiarize yourself with our COVID-19 policies and procedures.

REQUIRED BEFORE ENTRY

Recommended Before Entry

Gameday Wellness Survey

Keeping our fans safe requires help from the entire community. Fans are encouraged to complete a wellness screening prior to entering Dow Diamond to ensure contact information is on file for contact tracing purposes. A wellness screening will be sent to ticket holders on the day of the game they are attending for easy access.

Welcome Back to Dow Diamond

MidMichigan Health

Answers to Frequently Asked Questions

Ticket Policies and Guidelines:

  • In an effort to create the least amount of contact possible, all tickets will be sold online at Loons.com or over the phone by calling 989-837-2255.
  • Mobile tickets will be utilized to the fullest extent possible. Our system has been updated, which will provide better, safer, contactless service for fans.
  • The Dow Diamond box office will be open for walk-up ticket purchases Monday – Friday, from 10 AM to 5 PM. All tickets will continue to be digitally delivered to fans’ emails in an effort to provide contactless service.
  • All seating cohorts (pods) are set with six (6) feet of distance between groups.
  • Starting with the May 18th game against Lake County, general admission standing-room-only tickets will be available for purchase for $10 in quantities as few as one ticket. Fans with this ticket type are asked to maintain social distancing while inside Dow Diamond.
  • When purchasing tickets, please be sure to provide an email address to receive the most up-to-date information related to Dow Diamond COVID-19 Guidelines.
  • Private seating venues are now available for reservation for games throughout the 2021 season at 2019 seating capacities. These include luxury suites (20 tickets), Pier 47 (24 tickets), and the Shoreline Box (16 tickets). Reservations for future games can be made by contacting the Dow Diamond box office.

Pre-Game Policies and Guidelines:

  • Dow Diamond is utilizing a cashless transaction plan for all sales for the 2021 season. This includes: parking, ticket sales, concession sales, and Loon Loft merchandise. Guest without debit, credit, or mobile payment capabilities can convert cash into a Loons gift card at the Guest Services Ticket Window with NO FEES or EXTRA CHARGES. Gift cards are reloadable, however, unused gift card balances cannot be redeemed for cash.
  • Accessible parking will be available for offline, drive-up purchases on the day of Loons games on a first-come, first-serve basis, while parking spots are available. Fans are still highly encouraged to pre-purchase their parking prior to traveling to Dow Diamond on the Clutch! App.
  • Entry and Exit at Dow Diamond will be controlled with specified entry times, and staggered exit protocol to limit congestion at gates.
  • All fans are encouraged to complete and pass a health screening survey to gain admittance to Dow Diamond.
  • Fans are encouraged to leave bags and purses at home in an effort to provide contactless service at Dow Diamond entry gates. Fans desiring to bring a bag or purse into Dow Diamond will have their bag subjected to a security search prior to entering the ballpark.

In-Game Policies and Guidelines:

  • Mask Policy
  1. Fans, regardless of vaccination status, are no longer required to wear a mask in open-air areas within Dow Diamond. Open-air spaces include the seating bowl, Northern Lights Pavilion, Lawn seating and the concourse.
  2. Fans who are not fully vaccinated for COVID-19, including children age 2 and up, are required to wear a mask while in indoor areas of Dow Diamond, including Tri-Star Trust Club, Loon Loft team store, and restroom facilities.
  3. Fans who are not fully vaccinated are required to wear a well-fitting face covering or mask that snugly covers the nose and mouth in designated indoor areas.

ᐅ Guests can wear their own face covering, including homemade or cloth masks, as long as they cover your nose and mouth snugly.

ᐅ Neck gaiters, bandanas, and masks with valves or vents are NOT considered acceptable face masks.

ᐅ Face Shields must be accompanied by a mask.

  • Concession services and the Loon Loft retail store will be open for cashless transactions during all Loons games at Dow Diamond.
  • Fans are encouraged to stay in their assigned seating location unless they are traveling to utilize one of Dow Diamond’s amenities.
  • Hand sanitizer will be available for guests at Dow Diamond
  • These guidelines will be updated periodically throughout the season as conditions/recommendations warrant.