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Loons COVID-19 Protocol - last updated 08/16/2021

All Great Lakes Loons COVID-19 protocols will be available here and updated periodically as information and guidance change.

Before your next game, please familiarize yourself with our COVID-19 policies and procedures.


Recommended Before Entry

Welcome Back to Dow Diamond

MidMichigan Health

Answers to Frequently Asked Questions

Ticket Policies and Guidelines:

  • Mobile tickets will be utilized to the fullest extent possible. Our system has been updated, which will provide better, safer, contactless service for fans.
  • The Dow Diamond box office will be open for walk-up ticket purchases Monday – Friday, from 10 AM to 5 PM. All tickets will continue to be digitally delivered to fans’ emails in an effort to provide contactless service. Fans are encouraged to purchase tickets at for quicker service.
  • When purchasing tickets, please be sure to provide an email address to receive the most up-to-date information related to Dow Diamond COVID-19 Guidelines.
  • Private seating venues are now available for reservation for games throughout the 2021 season at 2019 seating capacities. These include luxury suites (20 tickets), Pier 47 (24 tickets), and the Shoreline Box (16 tickets). Reservations for future games can be made by contacting the Dow Diamond box office.

Pre-Game Policies and Guidelines:

  • Dow Diamond is utilizing a cashless transaction plan for all sales for the 2021 season. This includes: parking, ticket sales, concession sales, and Loon Loft merchandise. Guest without debit, credit, or mobile payment capabilities can convert cash into a Loons gift card at the Guest Services Ticket Window with NO FEES or EXTRA CHARGES. Gift cards are reloadable, however, unused gift card balances cannot be redeemed for cash.
  • Accessible parking will be available for offline, drive-up purchases on the day of Loons games on a first-come, first-serve basis, while parking spots are available. Fans are still highly encouraged to pre-purchase their parking prior to traveling to Dow Diamond on the Clutch! App.

In-Game Policies and Guidelines:

  • Masks are currently not required to be worn anywhere within Dow Diamond. Guests may voluntarily wear masks based on their personal health situation or preference.
  • Concession services and the Loon Loft retail store will be open for cashless transactions during all Loons games at Dow Diamond.
  • Hand sanitizer will be available for guests at Dow Diamond
  • These guidelines will be updated periodically throughout the season as conditions/recommendations warrant.