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The Official Site of the Great Lakes Loons Great Lakes Loons

Dow Diamond, Serving Michigan's Great Lakes Bay Region

Loons COVID-19 Protocol - last updated 04/08/2022

All Great Lakes Loons COVID-19 protocols will be available here and updated periodically as information and guidance change.

Before your next game, please familiarize yourself with our COVID-19 policies and procedures.


Recommended Before Entry

Welcome Back to Dow Diamond

MidMichigan Health

Answers to Frequently Asked Questions

Ticket Policies and Guidelines:

  • Mobile tickets will be utilized to the fullest extent possible. Our system has been updated, which will provide better, safer, contactless service for fans.
  • The Dow Diamond box office will be open for walk-up ticket purchases Monday – Friday, from 10 AM to 5 PM. All tickets will continue to be digitally delivered to fans’ emails in an effort to provide contactless service. Fans are encouraged to purchase tickets at for quicker service.
  • Gates open one (1) hour prior to game time start.
  • Children 2 years of age and under do not require a purchased ticket. If seated in reserved box seats, they are able to sit on with someone.
  • When purchasing tickets, please be sure to provide an email address to receive the most up-to-date information.
  • Private seating venues are now available for reservation for games throughout the 2024 season. Reservations can be made by contacting the Dow Diamond box office.

Pre-Game Policies and Guidelines:

  • Dow Diamond is utilizing a cashless transaction plan for all sales for the 2024 season. This includes: parking, ticket sales, concession sales, and Loon Loft merchandise. Guest without debit, credit, or mobile payment capabilities can convert cash into a Mastercard debit card at the two "Reverse ATM" machines with NO FEES or EXTRA CHARGES. Gift cards can be loaded with $1-$500 in a single transaction. The pre-paid debit card can be used anywhere Mastercard is accepted, even outside of Dow Diamond.
  • Accessible parking will be available for offline, drive-up purchases on the day of Loons games on a first-come, first-serve basis, while parking spots are available. Fans are still highly encouraged to pre-purchase their parking prior to traveling to Dow Diamond on the Clutch! App.

In-Game Policies and Guidelines:

  • Concession services and the Loon Loft retail store will be open for cashless transactions during all Loons games at Dow Diamond.
  • Hand sanitizer and sunscreen are available at guest services, courtesy of MyMichigan Health.