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The Official Site of the Portland Sea Dogs Portland Sea Dogs

Ballpark Pass FAQ

How do I claim my tickets?

What is FanRally?

  • FanRally is a fan-friendly ticket integrator that makes redeeming access passes as easy as possible!

Why can’t I claim tickets to a certain game?

  • If a game is sold out of General Admission tickets, you will not be able to claim a General Admission ticket. You will, however, be able to upgrade to available seats for the difference in cost between the value of a General Admission ticket ($6) and the cost of the upgrade ticket.

What’s the catch?

  • The Ballpark Pass is entirely digital. The Sea Dogs do not print pass tickets. If attending with a party arriving separately, pass holders are able to invite their guests to claim their tickets via the FanRally webpage or forward them via their ProVenue Ticker Manager here: ProVenue Ticket Manager

I can’t find my tickets.

  • Ticket barcodes will populate on the FanRally webpage 4 hours before the game’s scheduled start time.

Can I share my tickets with family or friends?

  • You can! You must redeem the access passes for tickets before you can forward tickets via email or text message.

Where are my seats?

  • The Ballpark Pass gets holders the ability to book General Admission tickets for each of our 69 regular season home games at no additional charge after the initial cost of the pass. General Admission seats are located in the silver bleachers in the seating bowl. They are first come-first served seats. Please arrive early to have your best chance at getting seats together.

Can I upgrade my pass?

  • Your pass cannot be upgraded, but you can upgrade individual seats for the difference in cost between your General Admission Pass ticket and an available seat elsewhere in the stadium.

Can I release tickets after I redeem my access pass for a ticket?

  • Releasing tickets must be done 24 hours in advance of the game time to receive your access pass back.

If I do not use all of my access passes, can I get a refund or a credit for next season?

  • If any access passes go unused, they will not be refunded, nor will credit be applied to next season.

What if I want Traditional Season Tickets?

  • Traditional Season tickets can be purchased by emailing Alex Gastonguay at [email protected]