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A-Z Guide


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315 Bullpen Bar - the 315 Bullpen Bar is located down the 3rd base line overlooking left field. This partially covered party area features a long bar that offers a unique view of the game and is open to fans during the game.

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Accessible Ticket Policy: General Admission accessible tickets/seating is on our Concourse Level. Access to this level is easily located through the elevator in the main lobby. Level 100 accessible seating tickets can be purchased at the main ticket window. Fans can access 100 level accessible seating by entering the Hank Sauer Gate at right-field. Fans can also gain accessibility to this level from inside the stadium through the Metropolitan Club. For the most accessibility ask for the Concourse Seating.

Accessible Parking: There are several reserved parking spaces that are available on a first-come, first-served basis. Please notify the parking staff of your desire to park in the reserved accessible area. Proper accessible ID is required. If you require accessible parking, please be sure to arrive early as these parking spaces often fill up quickly.

Alcohol Regulations: All persons purchasing alcoholic beverages must have valid photo ID and be twenty-one (21) years of age or older. It is unlawful to purchase alcohol for minors.

ATM - NBT Bank Stadium has one ATM, located on the main concourse located next to the Gannon Pest Control Guest Services desk behind home plate.

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Behavior: The Syracuse Mets is a family-oriented experience; we ask that the behavior of our fans be in accordance with this atmosphere. Therefore, the use of disruptive and vulgar language or gestures is prohibited. If your enjoyment of visiting NBT Bank Stadium is being interrupted, please contact ballpark security or an usher.

Berm Seating: NBT Bank Stadium has two artificial grass berms, located at the end of the 1st and 3rd base side on the 100-level. Berm seating will be open to any fan with a ticket to the game, unless reserved for a private event. No chairs will be permitted on the Berm seating; however, blankets or seat cushions are welcome. Fans will not be permitted to run, roughhouse, play catch, or disrupt other fans or players while in Berm seating.

Birthday Requests: All requests to be included on the Mets Birthday Board must be submitted in writing and can be dropped off at Gannon Pest Control Guest Services located behind section 210 before the first pitch of the game. Space is limited and all requests may not be able to be accommodated.

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Cameras: Fans are permitted to use both still and video cameras to shoot pre-game, game action and between innings as long as they are not obstructing the view of other fans and remain in their designated seat. Tripods and other camera stands and Flash Photography are prohibited. – Due to COVID safety protocols photographers and the media must wear masks and adhere to social distancing guidelines. At no time will anyone be allowed entry on the field.

Child Ticket Policy: Children two (2) years old and under are admitted to NBT Bank Stadium at no charge for Mets games as long as they do not occupy a seat. Children three (3) years old and over require a ticket for admittance to the ballpark. Children between the ages of 3 and 12 will receive a two-dollar discount. Children’s tickets can only be purchased at the Onondaga Coach Ticket Office at NBT Bank Stadium and can NOT be purchased online.

Cleaning Program: The Syracuse Mets are committed to a high-quality cleaning and disinfecting program for the safety of our Fans, Players and Staff. The program is presented by the Heathway Companies of Pulaski, NY and features clean air technology while adding the cleaning power of trusted bands such as Clorox and Proctor and Gamble. For more information on the details of our “MET-TICULOUSLY Clean” plan please visit our website.

Concessions—The Mets are proud to partner with Spectra Food Service as our concessionaire.

Spectra prides itself on providing a wide variety of fresh products served with the utmost customer service. If you have any issues or dissatisfaction with your food or service, please see a stand manager or a member of the Mets front office. NBT Bank Stadium features a variety of concession stands located throughout the stadium:

· The Hops Spot - Beer only (behind section 202) Dunkin' (behind section 202)

· First Base Concession (behind section 203) Hofmann (behind section 205)

· Home Plate Grille (behind section 208) Dugout Bar - beer, wine & liquor only (behind section 210)

· Third Base Concession (behind section 211) Scooch's Scoops - Ice Cream only (behind section 218)

· Left Field Grille (behind Drink Rail Area)

COVID-19 Regulations:

The Syracuse Mets, in conjunction with the Onondaga County Health Department, are announcing the planned continuation of the current COVID-19 entry procedure at NBT Bank Stadium for the rest of May.

Fully vaccinated fans, however, will be able to go mask less (with certain limitations) in outdoor spaces in the stadium starting Wednesday, May 19th. Non-vaccinated fans will still be required to wear masks at all times with the exception of when they are actively eating or drinking at their seats. The Syracuse Mets will require all fans to wear masks when they are indoors in spaces such as elevators, the team store, suites, the Metropolitan Club, and in restrooms or stairwells.

The Syracuse Mets and Onondaga County encourage fans to stay tuned to the Syracuse Mets website or social media channels for the most up-to-date information regarding COVID-19 protocols to attend an event at NBT Bank Stadium.

The Syracuse Mets will open larger sections of the Stadium in June for fully vaccinated fans.

COVID-19 Regulations: May 21st through May 23rd

Vaccinated Syracuse Mets Fans – please show your valid vaccination card (final shot must be 2 weeks prior to the event date) & a photo ID to Syracuse Mets staff upon entry to receive a wristband

* Wristbands will allow vaccinated fans to enjoy the game without a mask while in outdoors areas at NBT Bank Stadium

Non-vaccinated Syracuse Mets Fans of all ages are welcome to NBT Bank Stadium and will be asked to wear a mask unless seated & actively eating or drinking

* Testing for non-vaccinated fans is no longer required & free COVID-19 testing is no longer available at NBT Bank Stadium

All Fans will be required to wear a mask while indoors at NBT Bank Stadium. Indoor areas include:

* Elevators

* Front Office Lobby

* Team Store

* Bathrooms

* Hall of Fame

* Stairways

For the most up to date COVID-19 regulations, please visit our 2021 FAQ.

Craft Beer Fridays Presented by The Hops Spot: On Fridays, Fans 21 & older can purchase a Reserved Box (200-level) ticket package for $25 that includes a ticket to the game and (2) 16 oz. vouchers for craft beers at The Hops Spot at NBT Bank Stadium, located on the 1st base side. Purchase the same package with a Premium/100-level ticket for $27.

Credit Cards: The Onondaga Coach ticket office, all fixed concession stands, and the Team Store accept the four major credit cards (VISA, MasterCard, American Express and Discover)

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Dollar Thursdays: Fans can enjoy $1 fountain Coca-Cola products, $1 Hofmann hot dogs (maximum 4 per transaction), $2 draft Saranac, Labatt, Budweiser, Coors and 1911 hard ciders, and a $1 souvenir.

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Exit/Re-Entry: Guests are not permitted to leave NBT Bank Stadium and return on the same ticket. Re-entry will be permitted only in the case of an emergency. In the event of an emergency, please see security personnel prior to exiting the Stadium.

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Family Sunday Policy: Kids Eat Free policy is that children 12 and under will receive a “Kids Eat Free” vouchers upon entry. Kids can redeem their vouchers for (1) 12 oz. Coca-Cola fountain drink, (1) kids popcorn, (1) kids Hofmann hot dog, and (1) kids Perry’s ice cream cup.

First Aid: Emergency Medical Service is provided at every game by TLC Emergency Medical Services. Fans in need of medical assistance should inform a security officer, Mets staff member or usher immediately. Emergency medical service is available on the Main Concourse behind Section 215.

Food & Beverage Carry-In Policy: No outside food or beverage is allowed in the stadium and all bags are subject to search.

Four-Top Seating: NBT Bank Stadium features 32 four-top tables, six two-top tables, and 30 single drink rail seats located in sections 208-210 behind home plate. These seating options can be sold individually or in groups, based on availability. Please contact the Onondaga Coach Ticket Office at NBT Bank Stadium.

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Gate Openings: NBT Bank Stadium gates open 1 hour before the game.

Gift Shop: The Team Store located behind section 207 is open during all Mets home games. The souvenir shop will remain open until the end of the game. Fans can visit The Team Store on non-game days, please visit syracusemets.milbstore.com for hours.

Group Outings - Bring your friends to a Mets game! Groups of 15 or more can purchase tickets at a $4 discount to enjoy a Mets game. Groups can be birthday parties, office outings, family reunions, bachelor/bachelorette parties, & more!

Guest Services: Gannon Pest Control Guest Services is located on the main concourse behind section 210, right next to the Third Base Concession.

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Left Field Terrace: Located down the left field line in the 200-level, this area is open to all fans unless booked for a private event. For availability please call our group sales and hospitality department at 315-474-7833 or send an email to [email protected]

Lost and Found: Fans who have lost or found an item should report to Gannon Pest Control Guest Services located behind section 210. Lost and found objects will be stored by the Syracuse Mets for 30 days after they have been lost. At the end of 30 days, lost items will be donated to the Rescue Mission Alliance in Syracuse, NY.

Lost Children: Lost children should be escorted to Gannon Pest Control Guest Services located behind Section 210 on the Main Level. Parents trying to locate a lost child should contact guest services or security.

Lost Tickets: Season Ticket holders may have their ticket reprinted by visiting the Onondaga Coach ticket office. Depending on the method of purchase, single game buyers may be able to have lost tickets reprinted. However, the Syracuse Mets cannot guarantee a lost ticket will be recovered. If your ticket is able to be recovered, your reprinted ticket will have a new barcode, while the original barcode is voided out.

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Metropolitan Club – The NEW Metropolitan Club located at the end of the 1st base side of the stadium, is an enclosed banquet room where groups can enjoy a catered meal, a full bar, and access to stadium seating. Call the Mets front office for rental information.

MiLB.TV - Subscribe at MiLB.TV

· Pricing - $39.99 for a yearly subscription; $12.99/mon. for a monthly subscription

· Fans can use promo code SYRACUSE to save $10 OFF a yearly subscription

· Fans can watch on their desktop, laptop, or via the MiLB First Pitch app for Apple and Android

· More than 5,000 games are available

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Patios and Sky Suites - Patios and Sky Suites are a great spot to enjoy a baseball game with a group outing of your co-workers, family, friends, and beyond! Group outings feature a ticket to the game, a catered menu, & picnic seating overlooking NBT Bank Stadium from the 300 level and 4th floor Press Box level. Patios and Sky Suites must be booked in advance, for availability please contact the Onondaga Coach Ticket Office at NBT Bank Stadium.

Peanut Controlled Area: Presented by Allergy & Asthma Diagnostic Office, Section 218 is for fans with peanut sensitivities. Just mention the peanut controlled area at the Onondaga Coach ticket office and you will be seated in section 218 with a great view of the game from the 3rd base side of the ballpark.

Pets: Pets are not permitted in the ballpark except for the fans requiring the use of guide dogs or during the Mets Bark in the Park Days at the Ballpark. Service animals are welcome with proper documentation.

Postponed Games: There are two types of cancellations--Before Gates Open and While Game is in Progress.

By MLB rules, five innings (or four and a half innings if the home team is leading the game) constitutes a complete game and no ticket refunds or rain checks will be issued. Tickets purchased from a postponed/cancelled Syracuse Mets Regular Season Game can be exchanged for a ticket of equal or lesser value to a Syracuse Mets Regular Season Game within one year of originally scheduled game date (subject to availability). No refunds will be issued. See below for full rain check

policy. In the event a double header is postponed after five innings of game one have been completed, it will be considered a complete game. No refunds or rain checks will be issued.

*Please be advised that MLB governs the rescheduling of postponed games and, in most cases, the game will be replayed on the next available date. The umpires make the sole determination to postpone a game that has started and can only do so after waiting a minimum of 45 minutes from the time the game was halted. During an opponent's last trip to a city, the umpires make the sole determination to postpone a game, even if it hasn't started.

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Radio Broadcasts: WSKO THE SCORE 1260AM is the flagship station for Syracuse Mets Baseball broadcasting all home and away games (122 total for the 2021 season)

Radio-Personal TV's: These items are allowed in the stadium, as long as their use does not disrupt other guests.

Rain Check Notice: In New York: if the event to which this ticket applies is cancelled or rescheduled, the ticket distributor shall not be required to refund the ticket price if the ticket holder is given the right, within twelve months of the originally scheduled date of the event, to attend a rescheduled performance of the same event or to exchange this ticket for a ticket comparable in price and location to another, similar event. For information on what tickets constitute a rain check and rain check policy details: for Citi Field visit mets.com or call 718-507-TIXX; for NBT Bank Stadium visit syracusemets.com or call 315-474-7833. Complimentary tickets have no value and will not constitute a rain check.

Rain Delays: The umpire-in-chief shall be the sole judge as to when play shall be suspended, as well as when a game will be resumed or terminated after such suspension begins. An umpire must wait a minimum of 45 minutes after a suspension begins before making a determination on postponement or termination. A rain delay may continue as long as the umpire believes there is any chance to resume play.

Restrooms: All restrooms are equipped to serve physically challenged patrons. Please take caution when entering bathroom as floors may sometimes slippery. Family bathrooms are located on the third base side of the concourse.

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Salt City Deck - The Salt City Deck is located down the first base line, overlooking right field at NBT Bank Stadium. The area is partially covered and available for group outings or parties to enjoy a catered meal, full bar, and a baseball game! Any fan can enjoy the game from the Salt City Deck, unless it is booked for a private party. To inquire about booking the Salt City Deck for your private event, please contact the Onondaga Coach Ticket Office at NBT Bank Stadium.

Season Seat Member Guaranteed Giveaway Policy: Season seat members are guaranteed a giveaway either at the door or if they are not in time to get one at the door/gate, the designated table on the 3rd base side of the stadium. Late arrivals not receiving a giveaway at the door should show their season seat membership card to a staff member at the designated table. Each season seat member is guaranteed one (1) giveaway, per ticket, per person in attendance, age restrictions apply. This policy is intended to ensure that all season seat members in attendance receive the giveaway. Season Seat Members who do not attend the game do not qualify for the guarantee.

Security: To ensure the safety of our fans, players and associates, the following enhanced security measures are in place for all events at NBT Bank Stadium. All persons entering the stadium will be required to enter through our walk-through metal detectors or be wanded by ballpark security. Guests will be required to remove any mobile phones, cameras, wallets, or anything else that could set off the metal detectors. Fans will be limited to (1) clear tote bag (12”x6”x12”), one-gallon re-sealable clear plastic storage bag, small purse or clutch (6.5”x 4.5”), diaper bag (must be accompanied by a child), or a medical bag based on necessity. All other bags will be prohibited. Fans will not be permitted to enter the stadium with the following items: weapons of any kind including but not limited to firearms, knives, glassware and silverware. Ballpark security officers are trained and located throughout NBT Bank Stadium.

Smoking Policy: Smoking is not permitted in any locations at NBT Bank Stadium or on Syracuse Mets property.

Soliciting: Soliciting of any products, services and/or monetary donations in or on NBT Bank Stadium property is strictly prohibited. Violators will be escorted from the property.

Suite Rentals: A limited number of luxury suites are available for rental on a game-by-game basis. For information stop by Gannon Pest Control Guest Services or call the Mets during normal business hours or email Bill Ryan at [email protected]

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Taco Tuesday: Fans can enjoy (3) tacos for just $10 at the taco cart located on the concourse. Chicken, beef and vegetarian options are available.

The Hops Spot Craft Corner - Located on the main concourse behind section 202 on the 1st base side, just past the First Base Concession stand- visit The Hops Spot Craft Corner for unique & exclusive craft beers.

Ticket Office: The Onondaga Coach Ticket Office is open Mon-Fri from 10 a.m. - 5 p.m., on game days the ticket office will remain open until the end of the game. Saturdays and Sundays, when the Mets are home, the same hours apply. (The Onondaga Coach Ticket Office cannot take phone orders for tickets starting 2 hours before first pitch.)

Ticket Resale Policy: Under penalty of law, tickets may not be resold by an unlicensed vendor for any dollar value within 1,500 feet of NBT Bank Stadium. This also applies to the resale of tickets below face value prices.

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Ushers: Syracuse Mets ushers are situated throughout the seating areas to assist you with your seating needs and to make your visit to the ballpark more enjoyable. If there is anything interrupting your enjoyment, please ask your usher for assistance.