Below, you will find answers to some frequently asked questions regarding group outings and private hospitality at Truist Stadium.
Do I need to pay a deposit when reserving group tickets?
When reserving a group outing, a $100 non-refundable deposit is due. For hospitality outings, a $200 non-refundable deposit is due with the reservation.
How long before the game can I increase or decrease the number of tickets for my group?
If you would like to increase/decrease your group size, please contact your Dash Representative immediately. If there is still availability, we will accommodate you with additional tickets. Reducing your group size must be done at least three weeks before your game date and must be done before the final payment.
When is final payment due?
Group tickets must be paid in full at least three weeks before your game date. This allows enough time for you to receive your tickets and distribute them to your group. If there are any last minute additions to your group, please contact your group representative to check on availability.
Do small children need tickets?
Children ages three and under do not need a ticket as long as they sit on their parent's lap. If the child requires a seat, a ticket must be purchased at the group rate. Group ticket prices are the same for all fans ages three and over.
When do I get my tickets?
Your tickets will be added to your My Dash Account upon receipt of final payment. You can either distribute them online, or ask your Dash Representative about printing options.
Do the Dash have anything to help me promote my group outing?
If you would like an email, a flyer, or even a mascot visit (based on availability) to help promote your group outing, please let us know. We will email you a flyer with your group's information that can be placed in break rooms or on bulletin boards.
Can I bring food into the ballpark?
No outside food or drinks are permitted inside of Truist Stadium. If you have a dietary need please contact your Dash Representative a week prior to your game date.
Can I have alcohol included with my group outing?
Alcohol is not included in the price of your group outing but can be purchased beforehand from your Dash Representative. If you would like to provide adult beverages for your group, we have Bolt Bucks available that can be used toward the purchase of beer.
What if it rains at my game?
The Dash make every effort to play every home game. All updates regarding weather are displayed on the team website and social media as soon as decisions are made. Please contact your Dash Representative for more details on weather-related scenarios.
My tickets are being left at the Will Call window. Where is that located?
The Will Call Window is located at the box office by the main gates of the ballpark and is the ticket windows to the far right.
How early can I get into the ballpark?
The ballpark opens one hour before the scheduled start of the game.
My group has a first pitch representative. Where should that person go?
Please let your Dash Representative know the name of your first pitch representative at least one week before your game. The first pitch representative should get to the ballpark at least 45 minutes before game time and meet a member of our "Dash Pack" at the customer service kiosk behind homeplate 30 minutes prior to game time.
My group is participating in a pre-game performance. When should everyone get to the ballpark?
If your group is participating in anything pre-game, the group should arrive at least one hour before the game. Your Dash Representative will provide complete details.
My group is participating in something pre-game. Where should everyone meet?
There are designated meeting spots in the ballpark for certain pre-game activities. If someone is throwing out a first pitch for your group, that person should go to Customer Service. If your group is singing the National Anthem or presenting the colors, your group should meet at the area near the right field bridge. If your group is involved in a parade, your group should meet at the area by the flag pole. Your Dash Representative will provide greater detail in the weeks prior to your game.
When will my group's name go up on the scoreboard?
Every group will have their name announced and displayed on the scoreboard during the middle of the 2nd inning.
Where is the ATM located at the ballpark?
The ATM is located next to the concession stands behind home plate on the concourse.
How do I get to the ballpark?
From the North: Merge onto US 52S. Take US 421W Exit 110B. Take Cherry St. Exit 233B. Turn right onto Cherry St. Turn left onto First St. Turn left onto Green St. Turn right into the stadium entrance.
From the East (from Business 40 Westbound): Merge onto US 421W. Take Cherry St. Exit 233B. Turn right onto Cherry St. Turn left onto First St. Turn left onto Green St. Turn right into the stadium entrance.
From the West: Merge onto I-40E. Merge onto US 421E. Take Peters Creek Pkwy Exit 234A Turn right at the light. Turn right onto Broad St. Turn right into the stadium entrance
From the South: Merge onto US 52N. Take US 421W Exit 109B. Take Cherry St. Exit 233B. Turn right onto Cherry St. Turn left onto First St. Turn left onto Green St. Turn right into the stadium entrance.
Note: The Winston-Salem Dash team offices are located one block north of Truist Stadium, at 926 Brookstown Avenue.
How much does it cost to park?
Parking is $10 per car. The parking lots are located behind the stadium (outfield direction), the surrounding areas adjacent to the stadium, and in the public parking garage downtown (a shuttle is provided on Fridays and Saturdays). Pre-paid parking vouchers are available. For more information, contact your Dash Representative.
How much does bus parking cost and does the bus driver need a ticket to enter the game?
Bus parking varies. Your Dash Representative can assist in bus parking. Bus drivers need to purchase a ticket to enter the ballpark and should call in advance or get a ticket from the group they are coming with to the ballpark.
If you have any questions about the information above please call (336)-714-2287.