The 2020 Pacific Coast League season has officially been cancelled due to the national emergency created by the coronavirus pandemic. We appreciate everyone’s patience as we awaited the decision made by Major League Baseball and share in your disappointment that professional baseball will not be played in Albuquerque this year. Many of you have questions about how the cancellation of the 2020 season impacts your ticket purchases, and we’ve done our best to answer some of the most frequently asked questions below:
Our dedicated staff will still be monitoring your emails and voicemails and continue to diligently do our best to provide the standard of customer service you have received and deserve from the Isotopes since 2003 which has made the Lab a staple of family entertainment in our community.
Thank you for your patience and understanding and please stay safe.
A: Suite Holders/Corporate Partners/Season Tickets/Mini Plans/Groups
Isotopes Suite Holders, Season Ticket and Mini Plan Holders, Flex and Combo Plan Holders, Group and Hospitality customers as well as corporate partners will be contacted by the Isotopes and no further action is needed at this time.
A: Individual game ticket purchases made through Ticketmaster
Purchasers will automatically receive a full refund directly from Ticketmaster, and the refunds may take up to 30 days to be received by the customers.
A: Individual game ticket purchases made at the Isotopes Park Box Office
Refunds will be issued and must be processed before August 31, 2020. Fans are asked to call (505) 848-3592 and request the refund. Please make sure to have the tickets and credit card used so the order can be verified and refunds will be processed accordingly. Fans are advised not to go to the stadium as the facility is still closed.
A: Any “Baseball Bucks” purchased for the 2020 season will be honored for the 2021 season and will remain valid until September 30, 2021. Please hang on to your “Baseball Bucks” and feel free to use them next year.
“Mariachis 6-Pack” purchases
A: Anyone who purchased a “Mariachis 6-Pack” will be receiving an email notification with further instructions regarding refund options. These purchasers are encouraged to check their respective emails and then respond accordingly.
The "Office Night" packages
A: Everyone who purchased these specific packages have already been notified of this cancellation. The Isotopes are hopeful to reschedule this promotion in 2021 and will depend on the availability of the actor’s schedules. If you have any questions, please email Chrissy Baines at [email protected].
Third-party brokers/reseller sites
A: For tickets purchased from StubHub or other reseller sites, please refer to the help section of the site from which you purchased your tickets. The Albuquerque Isotopes are not responsible for and will not provide any refunds of any tickets purchased through the secondary resale market.
A: Currently, the Isotopes' administrative offices, Pro Shop (see below for more info) and Box Office are closed. Please be assured Isotopes representatives are available to answer all fan inquiries. For general questions please email [email protected] or our phone lines are always open at (505) 924-2255. For a staff directory, please visit www.milb.com/albuquerque/fans/front-office.
A: While the Pro Shop will remain closed with the rest of RGCU Field at Isotopes Park, online shopping options are available at https://isotopes.milbstore.com. Free shipping is available on orders within New Mexico and $5 shipping on orders within the remaining 47 continental United States. The online shop now features brand new Isotopes and Mariachis gear! Please note that shipping may be delayed due to the offices being closed, but we will process your order as quickly as we can.
A: With the terrific support of our sponsors and corporate family, the vast majority of the promotional and theme nights originally scheduled for 2020 will be transferred to the 2021 schedule. Once we have an understanding of our 2021 schedule, we will advise fans accordingly to what our promotional schedule will look like.
A: At this point in time we do not have a specific starting date, however we hope the season will start in early April as it normally does. We will announce the 2021 schedule as soon as we receive it.
A: Stay plugged into our social media channels and our website for updates as they become available. Our social media handles are: @ABQTopes on Twitter, Facebook and Instagram. You can also send an email to us at [email protected] and we’ll respond very promptly.
Major League Baseball has postponed the start of the 2020 Minor League Baseball season due to the national emergency created by the coronavirus pandemic. The safety of our fans, players, and employees is of the utmost importance to the Isotopes and we fully support this decision. We are closely monitoring guidance from Major League Baseball, Minor League Baseball along with the instructions from the State of New Mexico and City of Albuquerque. As we receive more information regarding postponed play and how that impacts the 2020 season in Albuquerque, we will make those details available. Below are some answers to some common questions we have received.