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2020 Season Update

Since day one of our existence, the Isotopes have valued safety above all else whether it be that of our fans, players or staff members. That organizational mission has never changed since that first day. In the ever-evolving landscape we are all a part of in today's world, we have decided our best course of action is to listen to medical experts both locally and nationally and practice social distancing. With that being said, Rio Grande Credit Union Field at Isotopes Park will remain closed.

Our dedicated staff will still be monitoring your emails and voicemails and continue to diligently do our best to provide the standard of customer service you have received and deserve from the Isotopes since 2003 which has made the Lab a staple of family entertainment in our community.

 

Thank you for your patience and understanding and please stay safe.

Albuquerque Isotopes 2020 Season Updates and FAQs

Major League Baseball has postponed the start of the 2020 Minor League Baseball season due to the national emergency created by the coronavirus pandemic. The safety of our fans, players, and employees is of the utmost importance to the Isotopes and we fully support this decision. We are closely monitoring guidance from Major League Baseball, Minor League Baseball along with the instructions from the State of New Mexico and City of Albuquerque. As we receive more information regarding postponed play and how that impacts the 2020 season in Albuquerque, we will make those details available. Below are some answers to some common questions we have received.

Q: When will the Isotopes' season start?

A: At this point in time we do not have any specific date to point to but we do know the season is delayed. The situation is ever-changing and MiLB will be working with Major League Baseball to determine our schedule.

Q: I bought tickets for games that are being postponed, what does that mean for me?

A: With the start of the 2020 regular season being delayed, Minor League Baseball and the Pacific Coast League are working on a variety of contingency plans with the hope of resuming normal operations as soon as possible. At this time, fans should retain their game tickets and await further direction as details are being finalized. Fans are encouraged to check back here for information related to schedule updates of the 2020 regular season.

Individual Game Tickets: Tickets purchased directly from the Isotopes Park Box Office, or online via the Isotopes website (www.abqisotopes.com) or through Ticketmaster (www.ticketmaster.com) will have the option to exchange those tickets at the Isotopes Park Box Office for any future 2020 regular season home game, excluding July 4. Every effort will be made to accommodate fans for a new game ensuring the same price level, if not better. Complimentary tickets for any games postponed due to COVID-19 will be voided and are not valid for future games. Refund requests will be made for those fans unable to attend a game in 2020 or fans will have the option to utilize a credit for tickets during our 2021 season.

For tickets purchased from StubHub or other reseller sites, please refer to the help section of the site from which you purchased your tickets. The Albuquerque Isotopes are not responsible for and will not provide any refunds of any tickets purchased through the secondary resale market.

Season Tickets and Mini Plan Packages:  Once a determination has been made on the start of our 2020 season, a Season Ticket representative will be in contact with more information regarding the process of exchanging your tickets for any postponed games and applying credits for any games not played within our original 70 game home schedule. Once further information is available regarding the start date of our 2020 season, a representative will contact you with more details and options regarding your Season Tickets and Mini Plans in addition to a pick-up date for your tickets.

Group/Hospitality Tickets: A Group Sales representative will be in contact with you to discuss options for rescheduling any group that will be impacted by the delay of the start of our season.

Flex/Combo Plans: Once a determination has been made on the start of our 2020 season, a sales representative will be in contact explaining how to exchange any Flex/Combo plans for future 2020 games.

Q: Can I still purchase Isotopes' tickets?

A: Yes, tickets can be purchased online at www.abqisotopes.com. Please be aware that you may be purchasing for games that may or may not be played as the start of our season is unknown at this time. Current postponed games include April 14 - June 23, but this could be extended at any moment due to COVID-19 and the guidance from local government agencies. Refer to the information regarding "Individual Game Tickets" above for more information. For Season Tickets, Mini Plans, Group Sales and other packages, please contact a sales representative (see a full staff directory at www.milb.com/albuquerque/fans/front-office). Our staff is working from home and monitoring their emails and voicemails and will respond to you in a timely manner.

Q: Is Rio Grande Credit Union Field at Isotopes Park open?

A: Currently, the Isotopes' administrative offices, Pro Shop (see below for more info) and Box Office are closed per the Governor's state-wide Stay-at-Home order. Please be assured Isotopes representatives are available to answer all fan inquiries. For general questions please email [email protected] or our phone lines are always open at (505) 924-2255. For a staff directory, please visit www.milb.com/albuquerque/fans/front-office.

Q: Although the Pro Shop is closed, can I still buy Isotopes merchandise?

A: While the Pro Shop will remain closed with the rest of RGCU Field at Isotopes Park, online shopping options are available at https://isotopes.milbstore.com. Free shipping is available on orders within New Mexico and $5 shipping on orders within the remaining 47 continental United States. The online shop now features brand new Isotopes and Mariachis gear! Please note due to the state-wide Stay-at-Home order, all internet orders will take several business days to ship.

Q: What will happen with the 2020 promotional schedule?

A: Once we have an understanding of our updated schedule for the 2020 season, we will advise fans accordingly to what our promotional schedule will look like. Though there may be some changes due to potential changes in our schedule, our intention is to fulfill promotional giveaways for our fans on the dates that were previously publicized. Information will be publicized as soon as we have our 2020 home dates.

Q: What if I bought a Mariachis 6-Pack and some of those games are postponed?

A: We will work to keep this package as a 6-Pack and new dates would be added to replace those games postponed due to the delay of the season. Once we have an understanding of our updated schedule for the 2020 season, we will advise fans accordingly as to what games will be added as part of the Mariachis 6-Pack. The Box Office will work with you to ensure your new package will include these replaced games and best available Box Level seats will be assigned to your accounts.

Q: What if I bought one of the "Office Night" packages?

A: The “Office Night” packages have been cancelled for the 2020 season and everyone that purchased these specific packages have been notified of this cancellation. The Isotopes are hopeful to reschedule this promotion in 2021 and will depend on the availability of the actor’s schedules. If you have any questions, please email Chrissy Baines at [email protected].

Q: Where can I find additional updates from the Isotopes on the situation?

A: Stay plugged into our social media channels and our website for updates as they become available. Our social media handles are: @ABQTopes on Twitter, Facebook and Instagram.