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The Official Site of the Charleston RiverDogs Charleston RiverDogs
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Digital Ticket Guide

Redeeming Flex Vouchers

Accessing Your Tickets

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Step 1

Go to www.riverdogs.com on your mobile device’s web browser. Click ‘Online Account Login’ under the "Tickets and Promotions" tab.

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Step 2

Enter the email address and password associated with your RiverDogs account.

Tap ‘Reset Password’ if you are unable to remember your password.

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Step 3

Once logged in to your account, tap ‘View Tickets’ to view tickets for your next game or tap ‘View All Ticket Inventory’ to view future dates.

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Step 4

Once you have found and selected the date of the game you are attending, a list of your tickets will appear. Tap on a specific ticket to view the barcode.

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Step 5

After selecting a specific ticket, a barcode will appear. Have this page up when you approach the entry gate.

You can swipe your screen or tap ‘Next Ticket’ to scan barcodes on any additional tickets you may have.

We highly recommend saving tickets to your Apple or Google wallet for quick retrieval on game day.

Managing Vouchers

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Step 1

To view, add, forward or recall a voucher, select "VOUCHERS" from the MyTickets Home page.

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Step 2

If a voucher is not already available to you in MyTickets, add it to your account so that you can use the voucher in a transaction or forward it to a friend.

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Step 3

Log in to MyTickets and tap "VOUCHERS" from the Home page. At the "Voucher Programs" page, enter the voucher code and tap "ADD".

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Step 4

The new voucher is organized under a new or existing program.

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Step 5

Tap the program name to take action on your voucher(s).

Redeeming Vouchers

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Step 1

When you choose a voucher or vouchers before selecting an event, MyTickets presents a list of events for which the voucher(s) are valid.

Log in to MyTickets and tap "VOUCHERS" on the Home page. On the "Voucher Programs" page, tap a program name to list its vouchers individually.

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Step 2

Tap "Voucher Actions" and choose "Redeem".

Select vouchers and tap "Continue".

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Step 3

Select any voucher eligible event.

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Step 4

Ensure "Show only voucher eligible seats" is enabled.

Selecting "Voucher" Actions" and choosing "Redeem" presents a list of events for which your vouchers are valid.

Tap an event from the list. Search for seats by section or seat map. By default, MyTickets indicates seats that are eligible for your vouchers.

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Step 5

Vouchers Covering Cost ("Vouchers Prepaid")

Vouchers Partially Covering Cost ("Upgrade Price")

Forwarding Your Tickets

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Step 1

Once logged in to your account, tap ‘View Tickets’ to view tickets for your next game, or ‘View All Ticket Inventory’ to view future dates. Find and select the date of the game for which you want to forward tickets.

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Step 2

Once you have selected your desired game date a list of tickets will appear. Tap ‘Forward’ at the bottom of your screen.

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Step 3

Select the tickets you would like to transfer.

Then, tap ‘Choose Friend’ at the bottom of your screen.

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Step 4

Tap on a recipient from your current list, or tap ‘Add Friend’ to enter the person’s name and email address if not previously added.

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Step 5

Confirm you have selected the appropriate tickets and then tap ‘Forward Tickets.’ The recipient will be notified via the email address used that they now have tickets in their account.

Recalling Your Tickets

Step 1

Once logged in to your account, tap ‘View Tickets’ to view tickets for your next game, or ‘View All Ticket Inventory’ to view future dates. Find and select the game for which you want to recall tickets.

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Step 2

Once you have selected your desired game a list of tickets will appear. (There will be a notation under any previously forwarded ticket.) Tap ‘Ticket Actions’ and then ‘Recall’ at the bottom of your screen.

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Step 3

Select any previously forwarded ticket that you would like to recall and tap ‘Continue.’

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Step 4

Tap ‘Recall Tickets’ to complete the transaction or ‘Add More Tickets’ to select additional tickets to recall.

Frequently Asked Questions

Digital tickets provide a safe, convenient and secure way for RiverDogs fans to use and share game tickets. They also helps prevent lost, forgotten and fraudulent tickets and provides a contactless entry solution for all fans coming through the gates at The Joe.

Digital tickets can be accessed in one of two ways. After purchasing tickets, you will receive a confirmation email with a link that says, “Click here to access your tickets.” Tickets can be viewed and scanned on a mobile device or printed off at home. If you are unable to locate that confirmation email, you can also access your digital tickets by logging into your "My Tickets" account directly.

A QR code or barcode (depending on the type of digital ticket used) will be shown on the screen of your mobile device at the gates and scanned by an employee for entry.

Yes, tickets can be printed from home by logging in to your "MyTickets" account on a computer, clicking on the menu in the upper right-hand corner, selecting “My Tickets,” and clicking on “Print Tickets.”

Yes, you can swipe to view and scan multiple tickets on a single phone. For example, if a family of four individuals is walking into the game together, only one person would need to show the four tickets on his or her phone.

Yes! To save tickets to your Apple or Google Wallet, view your confirmation email on your mobile device and select either “Click here to add your tickets to Apple Wallet now” or “Click here to add your tickets to Google Wallet now.” You can also add tickets to your Apple Wallet by logging into your MyTickets account directly.

Ticket Forwarding and Recalling

Yes. If they do not already have an account associated with the email address you forwarded the ticket to, they will be prompted to create an account upon receiving the ticket.

Yes, a ticket you receive can be forwarded to another individual. You (as the new sender) and the new recipient will both receive confirmation emails once the action is complete. There is no limit to the number of times a ticket can be forwarded.

You can view the recipients of your ticket forwards by logging in to your MyTickets account, clicking on “View All Ticket Inventory,” and then clicking on an event date. The name of the recipient will appear with each forwarded ticket.

Yes, the original ticket owner can recall a ticket back to his or her account no matter how many times it has been re-forwarded as long as it has not been scanned for entry.

Troubleshooting

After tickets have been purchased it can take up to 15 minutes for your confirmation email to arrive. If it has been longer than 15 minutes, we suggest checking your ‘spam/junk folder’ for an email from [email protected]. If you are using a Gmail account, please check the social and promotions tabs of your inbox as well. If you still cannot locate your confirmation email, please call the Joseph P. Riley, Jr. Park office at (843) 577-3647.

You can reset your password by clicking ‘Reset Password’ on the MyTickets login page. You will receive an email with a temporary password. If you have difficulties resetting your password, please call the Joseph P. Riley, Jr. Park box office at (843) 577-3647.

You are still able to purchase, use, print and share RiverDogs tickets without a mobile device. All necessary ticket actions can be completed by logging in to your MyTickets account on a computer.

We recommend viewing your digital tickets on your mobile device prior to arriving at The Joe. Once viewed, the data associated with your tickets will be saved to a storage area on your phone. They can be re-displayed out of this storage area without re-establishing a connection.

Visit the Box Office window at The Joe for assistance.

Double check that you are logged into a MyTickets account with the same email address and name that was used to purchase the tickets. If you are still having difficulty locating tickets you believe should be appearing, call the RiverDogs box office at (843) 577-3647.

Simply follow the instructions for recalling tickets. Once the ticket is back in your account, you can then re-forward it to the correct email address.

Double check that you are logged into a MyTickets account with the same email address the sender used to forward you the tickets. You may also have the sender recall the tickets and then re-forward them to you at your preferred email address. If you are still not able to locate tickets you believe should be appearing, call the RiverDogs Box Office at (843) 577-3647.