Ballpark Pass FAQ

How do I claim my tickets?

• On the Monday of every home week you will receive a text message with a link prompting you to claim your tickets for the games you wish to attend for the week.

Why can’t I claim tickets to a certain game?

• If a game is sold out of General Admission tickets, you will not be able to claim a General Admission ticket. You will, however, be able to upgrade to available seats for the difference in cost between the value of a General Admission ticket and the cost of the upgrade ticket.

What’s the catch?

• The Ballpark Pass is entirely digital. The Renegades do not print pass tickets. If attending with a party arriving separately, pass holders are able to invite their guests to claim their tickets via the FanRally webpage.

I can’t find my tickets.

• Ticket barcodes will populate on the FanRally webpage 4 hours before the game’s scheduled start time.

Can I share my tickets with family or friends?

• You can! You must redeem the access passes for tickets before you can forward tickets via email or text message.

Where are my seats?

• The Ballpark Pass gets holders the ability to book General Admission tickets for each of our regular season home games at no additional charge after the initial cost of the pass. General Admission seats are located in the bleachers in the seating bowl down both the left and right field lines. They are first come, first served seats. Please arrive early to have your best chance at getting seats together.

Can I upgrade my pass?

• Your pass cannot be upgraded, but you can upgrade individual seats for the difference in cost between your General Admission Pass ticket and an available seat elsewhere in the stadium.

Can I release tickets after I redeem my access pass for a ticket?

• Releasing tickets must be done 24 hours in advance of the game time to receive your access pass back.

If I do not use all of my access passes, can I get a refund or a credit for next season?

• If any access passes go unused, they will not be refunded, nor will credit be applied to next season.

What if I want Traditional Season Tickets?

• Traditional Season tickets can be purchased by emailing Kevin Ackerman at [email protected].