What can fans expect at First Horizon Park gates?
Prior to entering the ballpark, fans have their bags checked, if applicable, and walk through a metal detector. If the device detects something, the fan will be checked with a hand-held wand, with further security follow-up, if needed. After clearing the bag check and a form of metal detection, fans will then scan their ticket to enter the ballpark.
Does this mean it's going to take a long time to get through the gates before each game?
The Sounds and First Horizon Park staff are making every effort to ensure this security enhancement doesn't slow down the process of getting into the game. We will have extra staff on duty at peak entry times to help facilitate the quickest entry possible. We appreciate your patience.
What can I do to help get into the ballpark quickly?
Arrive early, know which items are prohibited, and avoid bringing a bag, if at all possible. Fans without bags can use Express Entry lines at the entrances to bypass bag search lines and enter the ballpark as efficiently as possible.
What if I don't want to walk through the metal detector?
All fans must pass through a form of metal detection to enter the ballpark. Fans who don't wish to walk through a metal detector will have the option of being checked with a handheld metal detector.
Does the ballpark employ a clear bag policy?
Yes, a clear bag policy is in place for all events at First Horizon Park. The clear bag policy permits bags no larger than 12” x 12” x 6” in size. Exceptions include diaper bags, medically necessary items, and single-compartment bags sized no greater than 5" x 9" x 2".
The First Horizon Park bag policy is designed to enhance the safety of all fans entering First Horizon Park as well as streamline the ballpark entry process to provide fans with a safe and enjoyable game day experience.
I have a medical device that sets off metal detectors. What should I do?
Discreetly contact the security officer at the entry gate. They are trained and prepared to help you with an alternative screening method.
Can I still bring a stroller? What about a wheelchair?
All fans must pass through a form of metal detection to enter the ballpark. Those with strollers and those who use wheelchairs will not have to go through walk-through detectors, but they will be subject to an alternate screening method, in addition to the standard bag search.
What do I need to remove from my pockets before being checked by a form of metal detection?
Our equipment is specifically calibrated to identify larger metal objects, rather than small, non-threatening metal items like watches and belt buckles. All fans will be asked to remove cell phones, keys, cameras, sunglasses cases, and other large metal objects from their pockets before being checked by a form of metal detection to expedite the entry process. Fans will not be asked to remove their belts, shoes, jackets, wallets or coins before passing through the metal detector.
If I do not have any bags, is there a specific gate where I can enter?
Yes, we will have Express Entrance lanes at all entrances designated for fans free of bags and purses.
Do children have to walk through the metal detectors?
Yes, all fans must pass through a form of metal detection to enter the ballpark. Parents may carry infants and toddlers through the metal detectors. Children in strollers old enough to walk may be asked to walk through the metal detectors on their own. Fans who don't wish to walk through the metal detectors will have the option of being checked with handheld metal detectors.
I have a permit to carry a concealed weapon. I am not affiliated with active law enforcement. How will this affect me?
Weapons and firearms of all kinds are prohibited in First Horizon Park, with the exception of active, local law enforcement officials licensed to carry weapons. Law enforcement officials must register their weapons or firearms with a Security Staff member at our Home Plate Entrance.
Do your metal detectors emit any electromagnetic waves that can harm me?
All CEIA metal detection equipment in use at First Horizon Park meets or exceeds local and international standards for electromagnetic emissions and immunity, as well as electrical safety standards used worldwide. For further information, visit the manufacturer's website: www.CEIA-USA.com.
Policies subject to change.