This A-Z Guest Guide was created by The New Hampshire Fisher Cats to assist Guests during their visit to Delta Dental Stadium. The information in this guide is always subject to change.

- A -

ADA COMPLIANCE

Delta Dental Stadium is designed to be universally accessible and comfortable for fans of all abilities. Wheelchair-accessible seating for individuals and their companions is available in row T of most sections on the concourse. To purchase accessible seating, please contact our ticket office at 603-606-4141. If you need assistance in the parking lot, a parking attendant or security will be happy to help.

ADDRESS

Delta Dental Stadium is in Downtown Manchester, with an address of 1 Line Dr, Manchester, NH 03101.

ALARMS

In the event of a fire or emergency alarm, please direct your attention to the Video Board for an important message and/or the direction of Fisher Cats staff members. Follow the Emergency Evacuation instructions, remain calm, and do not run.

ALCOHOL MANAGEMENT

The New Hampshire Fisher Cats encourage all guests who consume alcohol to do so in a safe and responsible manner. Alcohol is prohibited from being carried into Delta Dental Stadium.

• New Hampshire State Law requires that individuals must be 21 years of age or older to purchase alcoholic beverages.
• All guests who appear to be 30 years of age or younger are required to show a valid ID indicating legal proof of age when purchasing alcohol.
• Beer sales are limited to two (2) alcoholic beverages per person per transaction.
• Beer services will conclude at the end of the 7^th inning at concession stands as well as from vendors. No alcohol will be served or sold to an intoxicated guest.
• Underage drinking will not be tolerated, and offenders are subject to arrest.
• All alcohol must be consumed or disposed of properly prior to exiting the stadium.

SIGNS OF IMPAIRMENT

As people move around the stadium, you can observe them. While doing so, keep an eye out for unusual behavior or “signs of impairment.” Impairment means a slowing or changing of mental and physical functions because of alcohol in the blood. The following signs are the first clues to use to determine if a guest is intoxicated and needs assistance.

• Impaired Reflexes – slow, deliberate movements of hands, arms, and body. Slow or no reactions. Loss of coordination. Example: Spills beer on self and does not react.
• Inattentive – Cannot concentrate on a task. Example: Lights wrong end of cigarette.
• Reduced Judgment and Inhibitions – Becomes overly excited. Acts without thinking of the consequences. Example: Speaks loudly and/or profusely.
• Impaired Vision – Reduced ability to focus. Example: Glassy, Bloodshot eyes, tired appearance.
• Any indication of these signs, including rowdiness or disruptive behavior must immediately be brought to the attention of a supervisor. Inappropriate behavior will not be tolerated. All alcohol-related incidents must be documented. *Fisher Cats Concessions do not sell or serve any guest who appears intoxicated.

ANIMALS

Dogs are welcome at Delta Dental Stadium only on Bark in the Park games throughout the season. Please visit our ticket page to purchase tickets for you and your pup on select Wednesdays. Service dogs and service dogs in training for guests with disabilities are always allowed. All other animals are prohibited.

ATMs

Delta Dental Stadium is a cashless venue. There is NO ATM onsite.

AUTOGRAPHS

Asking for autographs is permitted pre-game and post-game. However, autographs are left to the player's discretion. Autograph seekers must return to their seats when nets are closed. Please do not disrupt others that are seated and enjoying the game.

- B -

BABY CHANGING STATIONS

Changing stations are located in every restroom at Delta Dental Stadium.

BABY STROLLERS

Strollers are allowed inside. They can be left at the top of the section with an usher, out of the pathway of others. Delta Dental Stadium is not responsible for them.

BAG CHECK

All bags are subject to be searched for prohibited items upon entry to Delta Dental Stadium. The Fisher Cats employ the use of magnetometers to help prevent restricted items from entering the facility.

BAGS/BACKPACKS

Delta Dental Stadium adheres to allow bags in. All items will be inspected, and all bags are subject to search. Must be within 12in x 12in x 6in dimensions. Exceptions are ONLY made for medicinal bags, diaper bags, and clutch purses.

BANNERS

Signs or banners are not allowed in the stadium unless approved in advance by Fisher Cats management.

BASEBALLS

Should an employee retrieve a foul ball, home run ball, or errantly thrown ball, the ball is to be given to a guest. Under no circumstances should an employee keep a baseball that enters the stands. No chasing balls into the back parking lot or outside of the RF gate.

BATS

For everyone’s safety, guests are NOT permitted to bring bats into Delta Dental Stadium. Guests can purchase souvenir bats from the team store, but they cannot bring them back into the stadium once they’ve exited.

BATTING PRACTICE

The gates open approximately 90 minutes before game time for ’04 Society. The gates open for approximately 60 minutes before game time for general public. There is no guarantee batting practice will be held in this timeframe. For more information, please call the front desk at (603)-641-2005.

BIRTHDAYS

Fans of all ages can celebrate their birthday at Delta Dental Stadium. Call (603)-641-2005 for options.

BREWHOUSE

The Sam Adams Brewhouse is located on the concourse level, right next to the top of stairs after you enter the front gate. This area features both pavilion seating and a pub setting. Fans can enjoy drinks and a specialized food menu at the bar and tables.

BUSINESS OFFICE

The Fisher Cats front office is located on-site at Delta Dental Stadium and is open Monday through Friday from 9:00 A.M. until 5:00 P.M. Our phone number is 603-641-2005.

- C -

CAMERA/VIDEO RECORDERS

Cameras and video recorders are allowed inside Delta Dental Stadium as long as they don't obstruct other fans' views. Flash should not be directed at the field of play. Camera stands, tripods, and camera bags are not permitted.

Stadium and team camera equipment are located around the ballpark—please do not obstruct any of this equipment. If you have questions or concerns, contact the nearest Fisher Cats employee. For professional photography inquiries, call 603-641-2005.

CAPACITY

Delta Dental Stadium features Lower Bowl, Pavilion, Bullpen Patio, and Luxury Suite seating. The stadium can accommodate approximately 7,250 fans.

CELLULAR PHONES

The use of cell phones is permitted, provided they do not interfere with game play or another guest’s ability to enjoy the game. Public Wi-Fi is available at all games and events at Delta Dental Stadium.

CHARITY

The official charity of the New Hampshire Fisher Cats is the Fisher Cats Foundation. The Foundation’s mission is to be a catalyst for the betterment of communities throughout the region by supporting youth programs that encourage education and promote healthy living. Through the generous support of players, employees, sponsors, and fans, the Fisher Cats Foundation continuously works to make a positive impact throughout New Hampshire and New England.

CHARITABLE DONATIONS

The Fisher Cats support a variety of community initiatives. A 50/50 raffle is held on most game days to raise funds for local non-profit organizations throughout the season. For more information on how your organization can participate, call 603-641-2005.

For donation requests, you can fill out the form here—a staff member from our Community Relations team will connect with you. The Fisher Cats Foundation supports a wide variety of non-profit organizations and coordinates several fundraising programs and events. For more information about the Fisher Cats Foundation, click here.

CHILDREN'S ENTRY INTO PARK

Children ages three (3) and under may be admitted to Fisher Cats games without a ticket but need to sit in the lap of an accompanying adult. Children ages four and above require a ticket.

CLUBHOUSE FACILITIES

There are two clubhouses, a front office, and two batting tunnels at Delta Dental Stadium. The Fisher Cats dugout is on the first based side, the visiting team on third base side. Each clubhouse has training and locker facilities for all Minor League Baseball Personnel.

COMMENTS/SUGGESTIONS/COMPLAINTS

Fisher Cats staff encourages guests to share their comments and/or suggestions. It is our goal to make the stadium a safe and enjoyable place for all our guests. Please speak with any Fisher Cats Front Office member or visit the Eastern Bank Guest Services Booth. Guests may also mail written comments/suggestions to: The New Hampshire Fisher Cats, ATTN: Guest Services, 1 Line Dr, Manchester, NH 03101, or email [email protected].

CONCESSIONS/CATERING

Fisher Cats Concessions is the food service provider for Delta Dental Stadium and all events hosted on the complex. For any food service inquiries, please contact the front office at (603) 641-2005.

CONCESSION STANDS

The stadium features three concession stands along the main concourse: Granite Grill on the first base line, Live Free and Fry behind home plate, and White Mountain Kitchen on the third base line. Our brewhouse, located near the front gate on the concourse level, serves drinks. Additional food stands and to-go options are scattered throughout the concourse. On the suite level, a bar behind the press box is available exclusively to suite-level guests.

CORPORATE PARTNERSHIPS

The Fisher Cats take all its corporate partnerships very seriously. We believe in a proactive approach to partnerships through active engagement. For more information, please contact the front office at (603) 641-2005.

CREDENTIALS

The New Hampshire Fisher Cats issue various credentials to the news media and other organizations. Many of these credentials are honored for the entire baseball season while others are issued daily. All media credentials are issued by the home team’s Media Relations department. Be sure to carefully check credentials before allowing people into restricted areas. Please radio a supervisor if there are questions or concerns or contact the Chris Jared at [email protected].

CUSTOMER SERVICE

The Fisher Cats mission is to provide our guests with a safe and enjoyable experience while they are here at the facility. Please direct all customer service comments/suggestions to [email protected] or call the Front Office at (603) 641-2005. For immediate concerns, please visit the Eastern Bank Guest Services booth behind sections 111/112.

- D -

DESCRIPTION

Delta Dental Stadium built in 2005 to house a Minor League Baseball operation. The first game took place on April 7th of that year. It is located in the heart of Manchester, next to the Merrimack River and Southern New Hampshire University.

DESIGNATED DRIVER

Fisher Cats management asks that patrons who are drinking at the stadium do not drive. Guests should bring a designated driver or arrange other transportation to get home safely. If you need a rideshare or car service, please visit the Eastern Bank Guest Services booth.

DIMENSIONS

The field favors left-handed hitters. Ballpark dimensions are: 326 feet down the left field line, 380 feet to left center, 400 feet to center field, 353 to right center, and 306 feet down the right field line.

DIRECTIONS TO THE STADIUM

To arrive at the ballpark, COMING SOUTH on South Commercial Street, turn right after passing the SNHU Millyard Parking Garage onto 1 Line Drive. Note, game day parking is located in the SNHU Millyard Parking Garage.

- E -

ELEVATOR

Delta Dental Stadium has two elevators. The first is in the office lobby near the front gates and goes to the concourse behind the Samuel Adams Brewhouse.

The second elevator is on the concourse near the Eastern Bank Guest Service booth (behind section 110/111). It provides access to the suite and media level.

EMERGENCY EVACUATION PROCEDURES

In the event of an emergency developing within the stadium, you, as a stadium team member, will be called upon to assist in the safe evacuation of guests from the premises. Panic is one of the major causes of injury. As a Stadium team member, please make every effort to remain calm and helpful.

In the event of an emergency evacuation:

• Public address and scoreboard announcements will advise the public in the stadium on how to evacuate. Guests on the upper and lower levels will be asked to walk down the stairs at a normal pace, in an orderly fashion, and leave the stadium through the closest gate. They should then proceed to the nearest safe area. Gate supervisors should open all gates.
• Ushers should stay in their sections until all guests have exited.
• Ticket takers, ushers, and security should make sure that no exits are obstructed and stay in their assigned areas to instruct guests to move out to the adjacent sidewalk and not block the exits.
• The elevator will NOT operate during an evacuation. Stairs are located at each end of the press level.
• Ask your supervisor for specific instructions if you are unsure what to do.

ALWAYS REMAIN CALM TO RELIEVE GUEST TENSION

BOMB THREAT

• Any bomb threats should be reported immediately to a supervisor or the nearest Manchester Police officer.

• If our team members stay calm and act in an orderly fashion, our guests will do the same.

• Your objective is to search your entire post area and report any unusual or suspicious objects. Do not touch or move any suspicious object or anything attached.

• Follow all directions given by the bomb squad and the Manchester Police.

• Should an emergency evacuation be necessary, all members of the guest services team will assist in the orderly evacuation of all guests. Follow guidelines in the emergency evacuation section.

ROBBERIES

• Remain calm to ensure the robber does not become agitated.
• Do only what you are told by the robber, nothing more and nothing less.
• Be aware of every detail of the robber's physical appearance, clothing style and color, speech patterns, and actions.
• Do not attempt to disarm, chase, or apprehend the robber.
• After the robber is gone, call your supervisor immediately.
• Complete an incident report, while the robbery is fresh in your mind, noting as many details and impressions as possible.
• Answer any questions directed to you by the Manchester Police.

ESCORTS/GUEST ASSISTANCE

Assistance is available for guests who need it. Wheelchairs can pick up guests at stadium entrances and escort them to and from their seats as they become available.

EVENTS/FACILITY RENTALS/TOURNAMENTS

Delta Dental Stadium is more than just a stadium—it can be rented for company picnics, meetings, fundraisers, graduation ceremonies, weddings, or private functions. The stadium regularly hosts outside events throughout the year and serves as the annual home of the NHIAA baseball championships. For more information on events, please contact the Front Office at (603) 641-2005.

- F -

FIRST AID

First aid is available at Delta Dental Stadium, and we have Emergency Medical Services on location during all games. The First Aid room is on the concourse level behind section 105/106 or inquire with any staff member for assistance.

If you are injured or become ill on the job, follow these guidelines:

• Tell your supervisor immediately and then, if possible, report to the First Aid room. A First Aid attendant will complete an incident report.
• If you are too ill to continue working, notify your supervisor.

If a guest is injured, please follow these guidelines:

• If First Aid is required, contact any police officer, First Aid attendant or your supervisor.
• Do not try to move an injured guest or administer any treatment.
• Always have a First Aid attendant complete an incident report following any situation in which a guest becomes injured. You may be required to sign the report as a witness.
• Help keep the area clear of onlookers.
• Prepare an incident report of the illness or injury and give it to your supervisor. If the guest refuses medical attention, be sure to complete an incident report in this case as well.

FIREARMS/WEAPONS

Firearms are not allowed in Delta Dental Stadium.

FIGHTING/ALTERCATIONS

Follow these steps if you see an altercation happens:

• Contact your supervisor, security, or the Manchester Police Department as soon as possible.
• Watch the actions and behavior of the surrounding crowd to provide a safe area for the police.
• The supervisors and the police will determine what to do with the subjects.
• If necessary, secure a route for the police if they have taken anyone into custody.
• Provide your observations to the officer or supervisor so they may complete the incident report.
• Under no circumstances is any member of the guest services team to make any statements regarding admission of liability or fault to anyone unless approved by the management.
• Do not engage in any fights or confrontations.

FIRST PITCHES

First pitch opportunities are extremely limited. For more information on how a member of your party could potentially throw out a first pitch, please call 603-641-2005. Opportunity is not guaranteed.

FOUL BALLS/BATS

Foul balls can be dangerous. For your safety, stay alert and watch the field during the game. Fans are welcome to keep any balls hit or thrown into the stands as souvenirs. However, never enter the playing field to retrieve a ball; doing so will result in immediate ejection from the ballpark. Balls cannot be chased into the back parking lot or outside the RF gate.

FRONT OFFICE STAFF

Anyone wishing to learn more about the Front Office Staff, please visit the Front Office Staff page at https://www.milb.com/new-hampshire/ballpark/front-office.

- G -

GATES OPEN

The concourse opens 90-minutes prior to scheduled game time for Season Ticket Holders and Hospitality Ticket Holders and opens 1 hour prior for the general public.

GIVEAWAY POLICY

The Fisher Cats policy is to distribute one giveaway item per eligible fan entering Delta Dental Stadium. An eligible fan is a fan that meets advertised age limits or other requirements stated on giveaway. Giveaways are distributed one per person. Extra tickets for a game may not be redeemed for additional giveaway items. Staff is not eligible for promotional items.

GROUPS

For group outings of 10 or more, call the Fisher Cats Ticket Sales team at (603)-606-4161. Be sure to ask about the special benefits and discounts available exclusively for groups. Make your reservations early and get the best available seats for your organization. For more information on group outings, click here.

GUEST INTERFERENCE

Any guest that touches, attempts to touch, or generally interferes with a ball in play or a player during a game will be subject to immediate ejection (per MLB rules).

GUEST MAIL

While we cannot guarantee that all fan mail will be answered, the team, coaches, players and staff like hearing from their fans. Letters to Fisher Cats players should be addressed to them individually and mailed to: Players Name, c/o New Hampshire Fisher Cats, 1 Line Drive, Manchester, NH 03101. If a response is desired, a self-addressed, stamped envelope is recommended. The Fisher Cats players, management, and staff are not responsible if an item or letter is not returned.

GUEST SERVICES

Eastern Bank Guest Services is located on the main concourse behind section 111. It offers team and ballpark information, general assistance, on-field contest sign-ups, ticket information, Sensory Bags, and more.

GROUND RULES FOR GUESTS

The Fisher Cats are committed to creating a safe, comfortable, and enjoyable ballpark experience. Our team members have been trained to proactively ensure we deliver a memorable experience that keeps “Family Entertainment” at the top of our priorities.

• Guests will enjoy the baseball experience free from disruptive behavior, foul/abusive language, or obscene gestures.
• Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated, or underage guest will be handled in a prompt and safe manner.
• Guests will sit in their ticketed seats and show their digital or hard tickets when requested.
• The progress of the game will not be disrupted by guests’ actions or unauthorized persons on the playing field.
• Obscene or indecent clothing will not detract from the guest experience.
• Guests will comply with requests from stadium staff regarding stadium operations, remaining in their designated seats, and emergency response procedures.

The Fisher Cats appreciate that all guests observe our Ground Rules for guests while attending games/events at Delta Dental Stadium. Working together with our guests to provide a positive experience is our goal. Please contact the nearest usher if for any reason another guest is interfering with your enjoyment of the game. Guests who choose not to adhere to these Ground Rules may be in violation of stadium/city ordinances and are subject to intervention, which may lead to ejection and/or arrest.

- H -

HANDICAPPED ACCESS

Handicapped access for guests entering the stadium is through the front lobby doors, accessing the elevator across from the pro shop.

HANDICAPPED ASSISTANCE

Assistance is provided upon request from the parking attendant, security or ticket takers. located at each gate or by visiting the Eastern Bank Guest Services booth.

HANDICAPPED DROP-OFF

The handicapped drop-off area is located directly in front of our box office, at the center of the roundabout.

HANDICAPPED PARKING

Parking is available directly in the front parking lot or in the SNHU parking garage. These spots are first come first serve.

HANDICAPPED SEATING

Wheelchair accessible seating is available along the entire upper row of the concourse. Please notify the Fisher Cats Ticket Office at (603) 641-2005 with any questions.

- I -

INCIDENT REPORT

In the case of any incident, a Fisher Cats team member will fill out the appropriate incident report along with the guest(s) involved. The appropriate team members to bring attention to this are Brady Lachemann, Sam Geanacopoulos, Matthew Donahue or Taylor Fisher. The guest(s) involved can obtain a copy of the incident report if desired.

INFORMATION BOOTH

The Eastern Bank Guest Services booth is located on the concourse behind home plate by sections 111/112.

INSPECTION POLICY

In conjunction with Major League Baseball, the New Hampshire Fisher Cats, reserve the right to inspect all items entering Delta Dental Stadium. Bags will be allowed into the stadium dependent on size (see bag policy). Exceptions may be made for items including diaper bags, medical bags, and clutch purses. Those items will be subject to a bag search. Alcohol and bottles are not permitted. All items will be inspected. Those patrons who refuse a search will be denied entry into the stadium. Exceptions may be made for medical consideration.

- K -

KIDS ZONE

The Hannaford To-Go Kids Zone is located at the end of the concourse, on the Right Field side. The Kids Zone passes are $5 and features an inflatable bounce house and games. Alcohol is not permitted inside the Kids Zone.

- L -

LASER LIGHTS/POINTERS

Laser lights are not only distracting; they may also interfere with the game, as well as be harmful to the eyes if used improperly. Therefore, laser lights/pointers are not permitted in Delta Dental Stadium. Any such devices will be confiscated, and the person may face ejection from the game.

LOST AND FOUND

During games, fans can check Eastern Bank Guest Services for lost items. Outside of game days and hours, fans may come to the Fisher Cats Front Office or call (603)-641-2005 to locate missing items. You will have 30 days to claim your belongings if they are left here.

LOST GUESTS OR COMPANIONS

People searching for lost guests or companions while at the stadium should be directed to the Eastern Bank Guest Services booth.

LUXURY SUITES

Delta Dental Stadium has 32 luxury suites. Some are available for game day rental. Anyone interested in reserving a luxury suite should call the Ticket Office at (603) 641-2005 for more information.

- M -

MANAGEMENT

Delta Dental Stadium is managed by the New Hampshire Fisher Cats, who are owned by Diamond Baseball Holdings and are affiliated with the Toronto Blue Jays.

MARRIAGE PROPOSALS

Guests may call (603) 641-2005 for arrangements.

MASCOTS

The Fisher Cats two mascots are named Fungo and Slider! If you'd like to see him outside of Delta Dental Stadium at your event please contact (603) 641-2005.

MERCHANDISE

Official Fisher Cats merchandise is available in The Team Store located adjacent to the Front Office Lobby. The store is open year-round. During home games, souvenirs are also available at the concourse level store. Merchandise is always available online at fishercats.milbstore.com

The Team Store Hours

Non-Gameday

Weekdays 10am-4pm

Saturday CLOSED

Sunday CLOSED

Game Day

Tuesday-Friday: 10 a.m. - 4 p.m. reopens when Gates Open (90 minutes before first pitch) – End of game

Saturday & Sunday: Open when gates open (90 minutes before first pitch) – End of game

METHODS OF PAYMENT

MasterCard, Visa, American Express and Discover are accepted at ticket windows, concessions, parking, and merchandise locations. Delta Dental Stadium does not have an ATM.

MILITARY DISCOUNT

Fans presenting a valid military ID at the ticket office can receive $2 off the price of a box seat, up to 4 seats per transaction.

- N -

NURSING MOTHERS

A mother may nurse a child in any public location where she is otherwise authorized to be. Accordingly, all personnel should be aware that mothers are entitled to nurse their infants in Delta Dental Stadium. If the mother requests private accommodation, the mother and child should be escorted to the main office or where directed by the team member’s superior.

- O -

OFFICE HOURS

The Front office for Fisher Cats staff is open regularly Monday through Friday from 9:00 AM - 5:00 PM.

ON-FIELD ACCESS

Per league rules, only authorized personnel will be permitted on the field before, during, or after the game. Any unauthorized person on the field will be removed from the stadium and may be prosecuted.

OPENING

The facility opened in 2005 as Fisher Cats Stadium and was later renamed Merchantsauto.com Stadium. It was designed by the renowned architectural firm HNTB of Kansas City and built on the site of Singer Park in the Manchester Millyard, a soccer and occasional rugby stadium that also hosted circuses, carnivals, and a summer concert series.

OUTSIDE FOOD/BEVERAGE

There will be NO outside food and beverages allowed inside Delta Dental Stadium. No outside bottles, cans, coolers, etc. may be brought inside of the facility. Exceptions will be made for those with specific medical or dietary needs or items needed for small children. New Hampshire Fisher Cats Concessions, the food service provider for the New Hampshire Fisher Cats and Delta Dental Stadium, will make every effort to accommodate our guests’ food and beverage preferences.

OWNERSHIP

Delta Dental Stadium is owned by the City of Manchester. Diamond Baseball Holdings and the New Hampshire Fisher Cats lease the stadium from the city.

- P -

PARKING

There are limited on-site parking spaces at Delta Dental Stadium. Additional parking is available in the SNHU Millyard Parking Garage located at 75 S Commercial St.

PETS

Pets are not allowed inside Delta Dental Stadium except for designated Waggin’ Wednesdays during our Minor League season. However, all service animals are welcome at any time.

PHONE NUMBER

The main phone number for Delta Dental Stadium is (603) 641-2005.

POLICE

The Manchester Police Department has police officers posted throughout the stadium in case of an emergency during games and larger events.

POST GAME PICK-UP PROCEDURE

Fans who need to be picked up after the game should use the baseball curb in the front parking lot to wait for their rides.

PRESS AREAS

There are designated press areas for the New Hampshire Fisher Cats and visiting media members. Media credentials to access such areas must be obtained in advance of the media member’s presence on-site.

PRESS BOX

The press box is located on the second level behind home plate and accessible via the elevator that is in the Suite Lobby behind home plate on the concourse level. Proper credentials are required.

PROGRAMS

Programs are available throughout the concourse, Eastern Bank Guest Services booth.

PROHIBITED ITEMS

Food, beverages, weapons of any kind, (even with a concealed weapons permit) containers such as coolers or thermoses, lawn chairs, helium balloons, banners or signs that are not in the spirit of the event or that obstruct the view of others, animals other than service animals, compressed air horns, hoverboards, laser pointers, coolers, and drones are all prohibited at Delta Dental Stadium.

PUBLIC ADDRESS ANNOUNCEMENT

For any guests’ Public Address Announcements, please visit the Eastern Bank Guest Services booth.

PUBLIC TRANSPORTATION

There are several bus stops within a 10-minute walk to the arena. These include the Doubletree Downtown Stop, Veterans Park Stop, and Market Basket on Elm Street.

- R -

RADIOS/SMARTPHONES/TABLETS/STREAMING DEVICES

Personal radios and handheld television sets are permitted inside Delta Dental Stadium. Fisher Cats baseball is available to watch on MiLB.tv and on the Bally Sports Live App.

RAINOUT

If a Fisher Cats home game is postponed, cancelled or suspended prior to the end of the 5^th inning valid tickets may be exchanged for another 2026 regular season home game of equal or lesser value, subject to availability. Cash refunds are not available. Exchanges can be made in person or over the phone and cannot be rolled over to a new season.

RECYCLING

Delta Dental Stadium has gone GREEN! Our goal is to create a safe, fun, family-friendly environment and entertainment experience for our Guests while minimizing the impact on the natural environment.

What Can Be Recycled?

• Soda Bottles
• Water Bottles
• Plastic Beers Bottles/Cans
• Aluminum Bottles
• Ice Cream Cups
• Beverage Cups

These are the most common recyclable items. There may be other items throughout the stadium that can be recycled. Please look out for our Coca-Cola recycle bins throughout the stadium

RE-ENTRY

Re-entry is strongly discouraged but is allowed at Delta Dental Stadium. Re-entry is at the discretion of Fisher Cats staff. Fans must be stamped to be identified.

RESTROOMS

The concourse level has 7 restrooms: 4 women's, 2 men's, and 1 family restroom. The suite level has 5 restrooms: 3 women's and 2 men's

RESTRICTED AREAS

The following areas are off-limits to game staff unless assigned there or directed to go there by your supervisor: Underneath the stadium, Press Box, Home and Visitor clubhouses, storage rooms, batting tunnel and playing field.

- S -

SCALPED TICKETS

Tickets may not be resold on the property of Delta Dental Stadium or in the parking areas that surround it, and tickets associated with such transactions are subject to confiscation. We highly recommend fans ONLY purchase tickets through nhfishercats.com or the Box Office.

SCHEDULES

Pocket Schedules are available in the Box Office, Team Stores and Eastern Bank Guest Services Booth.

SCOREBOARDS – (See Video Boards)

SEASON TICKETS

The best way to enjoy Fisher Cats baseball is with a season ticket package! For more information on season tickets, call (603) 606-4161

SEATING CAPACITY

The total capacity of Delta Dental Stadium is 7,250.

SECTIONS

Sections 102-106 are on the first base side. Sections 107–111 are behind home plate. Sections 112–115 are on the third base side. Rows run alphabetically from bottom to top, and seats are numbered right to left when facing the field.

SMOKING POLICY

Smoking is prohibited inside Delta Dental Stadium. This includes e-cigarettes, vapors, cigarettes, and cigars. Guests wishing to smoke while at Delta Dental Stadium should be directed to the Smoking Area outside the main gate or right field gate.

SOCIAL MEDIA

The Fisher Cats are on social media! Please follow us at -

Instagram: @fishercats

Facebook: New Hampshire Fisher Cats

X (formerly Twitter): @FisherCats

LinkedIn: New Hampshire Fisher Cats

TikTok: @nhfishercats

SOLICITATION

Non-employees may not make solicitations or distribute literature at any time, on Stadium property inside or outside of the Stadium building.

SPECIAL EVENTS

Delta Dental Stadium is available to host weddings, banquets, corporate events, meetings, and so much more. For information, call the Fisher Cats at (603)-641-2005.

SPECTATORS ON THE PLAYING FIELD

Spectators are not permitted on the field. Spectators also are not permitted to throw anything onto the field. Guests who violate this ordinance will be arrested and prosecuted.

STAFF DIRECTORY

Executive Leadership

General Manager- Taylor Fisher

Assistant General Manager- Andrew Marais

Business Operations

Business Manager- Sarah McClennan

Community Relations and Foundation

Manager, Community Relations- Elsa Edgar

Corporate Partnerships

Director, Corporate Partnerships- Benjamin Whalen

Account Executive, Corporate Partnerships- Ryan Laubscher

Account Executive, Corporate Partnerships- Sam Arangio

Coordinator, Partnership Management- Courtney Peltak

Fan Experience

Manager, Guest Services- Sam Geanacopoulos

Food & Beverage Operations

Director of Food and Beverage- Amanda Thomson

Field Operations

Director, Field Operations- Drew Lorenzo

Marketing & Communications

Manager, Broadcasting & Media Relations- Chris Jared

Manager, Fan Experience and Creative Services- Meagan Ruger-Smith

Coordinator, Digital Marketing- Abby Provencal

Merchandise

Manager, Regional Merchandise - Alex Kossakoski

Manager, Merchandise- Elsa Edgar

Stadium and Facility Operations

Director, Stadium Operations- Brady Lachemann

Manager, Stadium Operations- Dominic Scott

Special Events

Manager, Special Events- Faith Golec

Ticket Sales & Service

Director, Ticket Sales & Services- Nate Newcombe

Manager, Ticket Operations- Derek Dingley

Inside Sales Manager- Jackson Cain

Account Executive, Ticket Sales- Connor Young

Account Executive, Ticket Sales- Rich Burleigh

Account Executive, Ticket Sales- Shaelyn Hanscom

Account Executive, Ticket Sales- Tyler Rolfe

STADIUM CLEANLINESS

We're excited to announce a new partnership with Scandinavian Building Services, specialists in cleaning in professional sports stadiums and event spaces. For over 65 years, Scandinavian Building Services has been a North American leader in retail and commercial cleaning, setting the standard for quality, service, and dependability. Their care and attention to detail go far beyond the surface. What truly sets them apart is their unwavering commitment to professional customer service. With an innovative and flexible approach, they elevate clean to a whole new level—across industries and across the continent.

STADIUM INFORMATION

Delta Dental Stadium has been home to the New Hampshire Fisher Cats since opening in April 2005. Located on the shore of the Merrimack River in downtown Manchester, the ballpark hosts 69 Fisher Cats home games and countless events each year. The stadium features an open concourse that allows fans to watch the action from anywhere in the park. It includes 32 luxury suites on the upper level with panoramic field views, plus two private 100-person party decks along the first and third base lines.

STROLLERS

Strollers are allowed inside. They can be left at the top of the section with an usher, out of the pathway of others.

- T -

TAXI/UBER SERVICE

Uber pick up is located outside the main entrance around the roundabout in the parking lot.

TEAM STORE LOCATIONS

The main team store is located at the entrance. After tickets are scanned, guests can enter through the side doors to their left or through the main lobby. A ticket is required to enter the team store on gameday. A second merchandise store is located across from the Eastern Bank Guest Services booth at section 109.

TICKET INFORMATION

BUYING TICKETS

• Ticket Types – Fans may enter the ballpark with digital or printed tickets. Digital tickets can be downloaded from fans' ticket accounts and added to fans' mobile wallets. These tickets may also be accessible through a texted or emailed link. Printed tickets may either be printed at the box office or at home by fans prior to arriving to the ballpark
• In-person: The box office opens at 10am Monday-Friday throughout the season. For weekend games, the box office will open either 4 hours prior to the scheduled game time or noon, whichever time is greater.
• Online: Tickets may be purchased online at https://www.milb.com/new-hampshire.
• Groups: Anyone wishing to reserve tickets for groups of ten people or more should contact the Ticket Office at (603) 606-4161.
• Duplicate Ticket Policy: If there is a mix-up in seating or a case of duplicate tickets, ask all parties involved for their tickets. Check the following information: game date, section number, row number, and seat number. Make sure everyone is in the correct location. If there are two identical tickets, refer all involved to the Ticket Office and inform your supervisor.
• Group / Season Tickets: Group and season tickets are available for purchase online or by calling our Ticket Office at (603) 606-4161.

TRESPASSING

Any guest venturing onto the playing field before, during, or after a game will be subject to criminal prosecution and/or fines.

TOURNAMENTS

Delta Dental Stadium hosts the New Hampshire Interscholastic Athletic Association Baseball championship games. If interested in renting out the field for games, please contact (603) 641-2005.

- U -

UMBRELLAS

Umbrellas are permitted inside Delta Dental Stadium but should not obstruct the view of others.

UNAUTHORIZED TRANSMISSION OF GAME

No person admitted to the stadium shall transmit or aid in the transmission of any description, account, picture, or reproduction of any baseball game or exhibition game conducted in the park unless expressly authorized by the New Hampshire Fisher Cats, Toronto Blue Jays, MiLB and MLB.

USHERS

Ushers are stationed throughout the seating area for the convenience of our guests. Ushers are there to help all guests with any questions or concerns before, during, and after the games/events.

- V -

VENDING

Unauthorized vending is not allowed on Delta Dental Stadium property.

VIDEO BOARDS

Two high-definition LED video boards are featured in Delta Dental Stadium, with one being introduced in 2026. The Center Field LED video board is 1080px by 1920px and the Left Field LED video board is 56px by 1632px.

- W -

WATER BOTTLES

Fans are only allowed one empty water bottle. All other food and drinks are not permitted to be brought into the stadium.

WATER FOUNTAINS

Located behind Home Plate, to the right of the Home Plate Concession stand. Standard and wheelchair accessible.

WEAPONS

Weapons of any kind are not permitted within Delta Dental Stadium. This includes pocketknives.

WEATHER

• In case of any extreme weather, the public address announcer and the videoboard operator will make the necessary emergency announcements.
• Guests will be instructed to move out of the seating areas and take cover in the restrooms and on the concourses.
• Fisher Cats management will strongly discourage anyone from leaving the facility, because of the conditions that may be encountered outside.
• Guests with disabilities should be escorted to the service level or the nearest restroom if the service level cannot be accessed. If time allows, all portable stands, garbage cans, and folding chairs should be secured.

WEBSITES

Delta Dental Stadium’s main webpage can be found at https://www.milb.com/new-hampshire/ballpark/know-before-you-go. The New Hampshire Fisher Cats can be found at https://www.milb.com/new-hampshire.

WI-FI

There is complimentary public Fidium Fiber WIFI at Delta Dental Stadium

WILL CALL

Window 5 at the Delta Dental Stadium Ticket Office is the designated Will Call window. Will Call tickets are available any time after single-game tickets have been purchased. Tickets are released only to the person whose name appears on the Will Call envelope. No one will be given tickets designated for another person.

WHEELCHAIR ASSISTANCE

Guests are encouraged to bring their own wheelchairs, but when available, the stadium will provide wheelchairs for people with disabilities on request to transport fans. If you need assistance, contact the parking attendant, security or ticket takers located at the gates or go to the Eastern Bank Guest Services Booth.