Dear Red Wings Fans,
By now you may have heard the extremely disappointing news that our 2020 season has been cancelled due to the Covid-19 pandemic. We were informed earlier today by Major League Baseball of their decision regarding the Minor Leagues. This is devastating news for us but with the safety of our fans, players, coaches and employees as our paramount concern, we realize that this is the right thing to do at this time. It’s hard to imagine a season without Red Wings baseball, but unfortunately that is the reality of the current situation.
We are sure you have many questions regarding your ticket packages and other items, and therefore we have composed a list of frequently asked questions below to help you navigate through this process. Certainly, if you have concerns or questions about anything that is not addressed below, please feel free to email us at [email protected].
Thank you for your unwavering support throughout the last few very difficult months, and throughout the entire off season. We look forward more than ever to welcoming our entire community back to Frontier Field for the 2021 season and we promise it will be a season to remember!
Chairman of the Board
The Red Wings Ticket Office and Front Office is currently closed. The Team Store has limited hours. However, we can still be reached at the following:
General Email: [email protected]
Team Store: [email protected]
Ticket Information: [email protected]
Call or Text: 585-454-1001 (We are checking voicemail daily)
When will the season start?
Due to COVID-19 the 2020 Rochester Red Wings Season has been cancelled.
When will the Ticket Office open?
The Ticket Office will open again in March 2021.
How will the cancellation of the season affect the Guaranteed Giveaway Club?
Giveaway Guarantee Club members will be enrolled into the 2021 Giveaway Guarantee Club.
Where is the best place to go for updates?
Check out RedWingsBaseball.com for future updates and follow us on our social channels for up to date information.
Below is information on ticket exchange processes. If you have any questions or concerns, please email [email protected].
Fans who purchased tickets to any 2020 game will be allowed to exchange those tickets to any game in 2021 for a ticket of equal value. Exchanges will be available beginning in March of 2021 when the Ticket Office re-opens for the 2021 baseball season.
SEASON SUITES/SEASON SEATS:
Season Suite and Season Seat holders can apply any payments made in 2020 towards their 2021 ticket package. Please check your email for further updates and clarification from a ticket representative.
MINI PLANS (12 and 6-games):
Any tickets for games in 2020 can be exchanged for tickets of equal value to any 2021 home games when we re-open.
GROUPS & CATERED EVENTS:
All Group Ticket / Suite/ Picnic payments intended for the 2020 season can be applied to a group event in 2021.
FLEX PACKS (Voucher Books / Diamond Debit):
All Ticket Voucher and Diamond Debit accounts intended for the 2020 season will be valid for any game during the 2021 season.
APRIL EARLY BIRD PACKS:
Customers who purchased the April Early Bird Package will be allowed to exchange those tickets for any games of your choice in 2021.
KNOT HOLE KIDS CLUB:
Customers who purchased Kids Club Memberships will be able to use those tickets in 2021 for Kids Club games (Sundays).
All 2020 Diamond Dollars (stadium currency) will be accepted through October, 2021. Diamond Dollars can be used to purchase tickets, merchandise, and food/drinks.
I purchased tickets through a third-party resale site. How do I receive a refund?
All tickets purchased through a resale site (e.g. StubHub, Seat Geek, Vivid Seats, etc.) will be subject to the refund policy of the ticket marketplace. Please contact their respective customer service departments for more information.
What happens if prices increase for the 2021 season?
If you do not opt for a refund, all 2020 ticket purchases will be honored in 2021 at no additional charge, regardless of any price increases we may have to impose for the 2021 season.
If a refund is required, please click here to fill out a Refund Request Form.
Please submit all refund requests no later than September 1, 2020. Refund requests may take up to two weeks to process. Thank you for your patience.
Last Updated: June 30, 2020