Dear Red Wings Fans,
We miss you and can’t wait to welcome you back to Frontier Field whenever the CDC, local health officials and elected officials assure us it’s safe to do so. The health and well-being of our fans, employees, players and coaches will always be a top priority for us. We continue to monitor developments related to the pandemic and we remain in contact with MLB, MiLB, and local officials to determine the next steps necessary to navigate a return to the ballpark.
Please take comfort that we are taking extra steps to ensure the safety of everyone in the Red Wings Family to maintain Frontier Field as the same clean, safe haven that our community has come to know and love. As more and more information becomes available regarding tickets and other policies we will make it available via our website and social media channels. In the meantime, we’ve put together a list of frequently asked questions and the answers to them below.
More than ever we appreciate the incredible support of our fans and corporate partners during these uncertain times. We encourage everyone to follow the guidelines set forth by the CDC to protect our community, your families, and yourselves and we look forward to opening the gates of Frontier Field for our entire community when it’s appropriate.
Chairman of the Board
Please note, Frontier Field is temporarily closed. That includes the Red Wings Ticket Office, Front Office and Team Store. However, we can still be reached at the following:
General Email: [email protected]
Team Store: [email protected] *please note Team Store is open for online sales*
Ticket Information: [email protected]
Call or Text: 585-454-1001 (We are checking voicemail daily)
When will the season start?
While we don’t have an official "Opening Day" set at this time, we do know that all games through the month of April and the middle of May have been postponed. We are working in concert with MLB/MiLB and local health officials to determine our schedule as the situation develops.
How will the schedule change to accommodate the late start?
The situation remains very fluid, so we can’t say for sure how the schedule will be impacted right now. We will continue to assess the situation with the goal of playing as many games as possible.
When will the Ticket Office open?
After MLB and MiLB determine a new “Opening Day” and upon getting clearance to return to work (NYS on Pause is lifted and it’s deemed safe for non-essential businesses to operate once again) the Red Wings will determine a date and time that the Ticket Office will be open for future game sales and all ticket exchanges.
How will the delay to the start of the season affect the Guaranteed Giveaway Club?
Fans who purchased a Guarantee Giveaway membership will still receive each giveaway we do during the 2020 season. Pick up dates will be communicated once we know when the season will begin.
Where is the best place to go for updates?
Check out RedWingsBaseball.com for future updates and follow us on our social channels for up to date information.
Single Game Tickets
Fans who purchased a ticket to any game that has been cancelled due to the delayed start to the season will be able to exchange their tickets for any remaining home game during the 2020 season. This includes the rescheduled “Opening Day”, once announced.
Season Suites/Season Seats
Please take comfort that once we know how many games will be postponed, we will communicate that information to you regarding your ticket plan. In the meantime, we ask for your patience and we hope that you, your families and employees stay safe.
Mini Plans (12 and 6-games)
Any tickets for games that were not played due to COVID-19 can be exchanged for a ticket of equal value to any 2020 home game when we reopen.
Groups and Catered Events
If you scheduled a group event (Picnic, Suite, Group Tickets) and the game will not be played your Red Wings Ticket Representative will contact you to reschedule your event.
Flex Packs (Voucher Books / Diamond Debit)
Voucher Books and Diamond Debit plans remain valid for all games played during the 2020 season.
April Early Bird Packs
Customers who purchased the April Early Bird Package can exchange those tickets to any 2020 home game.
Father’s Day Buffet Lunch
Currently on as scheduled. If the game on Sunday, June 19 is not played due to COVID-19 then buffet tickets will be refunded and the buffet will likely not be rescheduled.
These plans are subject to change as new information about the 2020 season becomes available.
Last Updated: April 16