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FAN GUIDE A-Z

Welcome to Frontier Field, home of the Rochester Red Wings. We hope you'll find it to be a comfortable, convenient and friendly place to watch a ballgame, and that you'll visit us often! This guide covers many frequently asked questions about attending a game at Frontier Field.

ADDRESS: One Morrie Silver Way, Rochester, NY 14608. Frontier Field is accessible from Interstate 490, from State Street, and from Plymouth Avenue.

ADMINISTRATIVE OFFICES: Located adjacent to the Ticket Office at One Morrie Silver Way, Rochester, NY 14608, (585) 454-1001.

AFFILIATION: The Red Wings are the Triple-A affiliate of the Washington Nationals. The Wings have previously been affiliated with the Minnesota Twins (2003-2020), Baltimore Orioles (1961-2002) and St. Louis Cardinals (1929 –1960).

ATM: For your convenience, two ATMs are located at either end of the concourse - one near the Red Osier Stand/10th Inning Bar area on the third base side, and one adjacent to Say Cheese! on the first base side.

AUTOGRAPHS: Due to Covid-19 restrictions, MLB has instructed players NOT to sign autographs. There will be no autograph booth in 2021.

BANNERS/SIGNS: Banners may be hung in the ballpark as long as they do not interfere with the game in progress or obstruct the view of others. Banners may not contain political, religious or commercial messages and must be in good taste in keeping with the family atmosphere at Frontier Field. Ultimately, the Red Wings staff has the sole right to determine whether a banner is allowed to be displayed or not.

BUCKMANS HOMETOWN WINNERS: Whether the Red Wings win or lose, your 2021 ticket stub can be redeemed the next day at any Buckmans Car Wash for a $3.99 car wash (plus tax). Offer good until closing time the day after any 2021 home game, must present ticket stub to take advantage of this offer.

BUYER BEWARE: Please note "Scalpers" and ticket brokers are not recognized ticketing agents of the Rochester Red Wings or Frontier Field. If you purchase from a non-authorized person or outlet, you risk purchasing a lost, stolen or fake ticket that is not valid for admittance into Frontier Field, regardless of the event. The Rochester Red Wings employ scanning technology for admittance to events. Only valid tickets will scan to authorize entry into the ballpark for an event. Lost or stolen tickets may be deactivated and thus will not be valid for entry. Fake tickets will also not scan or be honored. Anyone who purchases tickets from a "scalper" or ticket broker does so at their own risk.

TicketReturn is the only ticketing company that the Red Wings and Frontier Field partner with, and the only outlet in which legitimate tickets at face-value base prices are guaranteed by the Red Wings. (Standard ticketing fees apply.) Beware of outlets that may overcharge or that may not provide legitimate tickets, as the Red Wings and Frontier Field have no affiliation with any other outlet and cannot be held responsible for fraudulent acts. When buying tickets online or by phone for Frontier Field events, TicketReturn.com (via RedWingsBaseball.com) is the only 100% safe option. When buying tickets in person, the Frontier Field Ticket Office is the only 100% safe option.

CAMERA/VIDEO/RADIO/TV: Hand-held audio-visual equipment is permitted in the stadium. However, flash photography and video reproduction of a game is strictly prohibited. Also, no tripods or other equipment may be used that interfere with other fans' enjoyment. One-day media passes are granted to legitimate news organization photographers. Please call our Director of Communication at (585) 454-1001, ext 3006 if you have any questions on what audio/visual and photographic equipment is allowed.

CARRY-IN POLICY: In 2021, no bags will be permitted into the ballpark with the exception of medical bags or diaper bags. No outside food or drink, with the exception of one sealed bottle of water, is allowed.

CELL PHONE CHARGING STATION: Due to health and safety guidelines, the cell phone charging stations will not be available in 2021.

FAMILY SECTION: The Canandaigua National Bank & Trust Family Section is located in all rows of section 217. This is an alcohol-free and allergy aware section. Click here for more info on our Alcohol Free and Allergy Aware Family Section.

FIRST AID: The Rochester Regional Health Infirmary is located on the Main Concourse near the Main Gates behind home plate. Emergency medical personnel, including paramedic units, are on duty at each game for the safety and convenience of all fans.

FOOD ALLERGIES: Visit Sleep City Guest Services at the main gate for a selection of dairy-free, gluten-free, tree nut-free and peanut-free items. For fans with peanut/tree nut allergy, we offer designated seating in section 217, which is a peanut/tree nut aware section. The grass berm on the third base side is also a peanut-aware area, with signs informing fans to refrain from consuming peanuts in the area. Lastly, all patrons, including those with food allergies, are welcome throughout Frontier Field. If you have a peanut allergy and find that you are near someone consuming peanuts, please notify one of our ushers and we will do our best to re-seat you.

FOOD & BEVERAGE POLICY: Outside food and/or beverages – with the exception of one sealed bottle of water - may not be brought into Frontier Field. Concession stands and portable carts are located throughout the stadium to serve your needs.

FOUL BALLS: The Red Wings are happy to have fans keep any baseball which is hit or thrown into the stands. However, any ball or bat hit or thrown into the stands can be dangerous, so please be alert at all times. Please see the back of your ticket stub for information on your obligation as a fan to be alert.

GATES OPEN: Frontier Field gates open one hour and five minutes before game time unless otherwise noted.

GROUP OUTINGS/PICNICS/OUTDOOR SUITES: Discounts for group outings (20 or more) are available for most events. For more information, please call (585) 454-1001 and press zero, Monday-Friday between 9 am-5 pm.

GUEST SERVICES: The Sleep City Guest Services booth is located across from the Red Wings Team Store. This personal service center operates from the time the stadium opens until after the game ends. Here, fans may obtain information, offer suggestions or register complaints, and receive general assistance during visits to Frontier Field.

INJURIES: Injuries should be reported to the nearest usher or stadium personnel, and tended to by stadium first aid personnel. Rochester Community Baseball, Inc. and Frontier Field are not liable for any harm, injury, or damages sustained by any spectator or to any spectator's property, including all risks-whether foreseen or unforeseen- unless the harm, injury, or damages result from the clear negligence of Rochester Community Baseball, Inc. or Frontier Field.

LOST AND FOUND: Lost and found items should be taken to Sleep City Guest Services. After each game, all collected items will be taken to the Red Wings Administrative Offices. For more information, please call (585) 454-1001 and press zero, Monday-Friday between 9 am-5 pm (weekend game days, after 11 am).

MASCOTS: The Red Wings’ mascots are named Spikes, Mittsy and Mac.

MILITARY SALUTE (7th INNING): The Rochester Red Wings have teamed up with Turnbull Heating and Air Conditioning to honor local veterans and active military members as part of the 7th Inning Military Salute. The Red Wings will recognize a local military member, active or retired, on the field prior to the playing of God Bless America after the top of the 7th inning is over. Through the partnership with Turnbull, each person who is honored will receive two free premium tickets to that night's game, VIP parking and 25 Diamond Dollars, which is ballpark currency that can be used at the Red Wings Team Store, Ticket Office or concession stands. For more information or to nominate a veteran or active military member CLICK HERE.

MILO THE BAT DOG: Milo is the Red Wings Bat Dog who works select games each season. He is a six-year-old Golden Retriever and his appearances are presented by Off Leash K9 Training.

PARKING AREAS: Public parking is available in Lot D with entrances off Brown Street and Oak Street and Lot C with entrance off of Morrie Silver Way. Parking is $6 in both lots.

PETS: With the exception of service/guide dogs, pets are not permitted at Frontier Field.

PICNIC AREAS/OUTDOOR SUITES: Due to health and safety guidelines, we ask that you contact our Group Sales Department for information on 2021 events by calling (585) 454-1001.

PLATES: In honor of Rochester’s favorite delicacy, the Garbage Plate, the Red Wings play as the “Plates” every Thursday home game. The Plates debuted at Frontier Field in front of over 13,000 fans on August 10, 2017.

RAIN CHECKS: In the unlikely event that a game is postponed, fans may exchange their tickets for seats to a future regular season home game. There are no cash refunds for tickets or parking. All exchanges must be done at the Red Wings Ticket Office. More info on our Rain Policy here.

RED WINGS HALL OF FAME: Established in 1989, the Red Wings Hall of Fame – located on the first base concourse - recognizes individuals who made unique contributions to the history of professional baseball in Rochester - both on the field, and off.

RESTROOMS: Restrooms are located on all levels of the stadium. Diaper changing areas are available in both men's and women's restrooms. A family restroom is available on the first base side of the concourse, ask at the Sleep City Guest Services Booth for a key to the family restroom.

RETIRED NUMBERS: The Red Wings have four numbers retired on the outfield wall at Frontier Field: #26 to honor Red Wings player, manager, general manager and broadcaster, Joe Altobelli; #36 to honor former Wings slugger Luke Easter, #42 to honor baseball icon Jackie Robinson; #8,222 to signify the initial number of shares sold in the 1957 stock drive to save baseball in Rochester spearheaded by local businessman Morrie Silver.

SECURITY: If you are in need of assistance, stadium security can be found throughout the ballpark wearing bright yellow jackets.

SMOKING POLICY: For the health and comfort of all fans, all forms of smoking including the use of "e-cigarettes" and "vapor cigarettes" are strictly prohibited at Frontier Field.

SOCIAL MEDIA: You can follow the Red Wings on Twitter (@RocRedWings), Facebook (facebook.com/rocredwings), Instagram (@rocredwings) and Tik Tok (@rocredwings)

SPECIAL SERVICES: Special attention has been given to all areas of the stadium to ensure that it's fan-friendly. Frontier Field provides many services and amenities to accommodate the needs of guests with disabilities. Information regarding equal access seating, elevators, handicapped parking, wheelchair availability, and more may be obtained at Guest Services or by calling 454-1001 and pressing zero, Monday-Friday between 9 am and 5 pm.

SUITES: Renting a suite at Frontier Field is a great way to entertain clients, reward employees or simply enjoy a game as a group. Click here for more info on our suites.

TEAM STORE: The Red Wings Team Store is open during all games, and Tuesday through Friday, 10:00 am - 4:00 pm, year-round. For more information, please call (585) 454-1001, ext. 3055. You can also shop on-line at RedWings.MiLBStore.com.

TICKET OFFICE: The Ticket Office will open on May 14 for the 2021 season. During the season, the Frontier Field Ticket Office is open from 10:00 am to 4:00 pm, Monday through Friday. On the days of a Frontier Field event, the Ticket Office is open from 10 am through the time of the event. For ticket information, please call (585) 423-WING (9464). Tickets to future home games are available during games at the advance ticket window, located near the Main Gates.

TICKETS ON-LINE: Order tickets online and print at home. Click here to order tickets online.

USHERS: Ushers are located throughout the seating bowl to assist fans with seat locations and other questions.

VIDEO BOARD MESSAGES, WELCOMES, BIRTHDAYS:

• Messages are displayed after the bottom of the 6th inning
• Cost $20 (donation to Red Wings Community Foundation), includes message (maximum 45 characters) and digital photo.
• Orders must be placed 2 business days in advance during office hours, Mon - Friday 9:00-5:00 / either by phone (454-1001 ext. 0) or in-person
• We accept credit card, cash or check

For Active Military Only:
• Video Board Messages for active military personnel are free of charge
• Photos are displayed during God Bless America which is played in the middle of the 7th inning.
• Email photos to [email protected]
• Include Name, Rank & Branch of Military
• Photos must be resubmitted each season

WALK OF FAME: The Frontier Field Walk of Fame is a walkway within the stadium featuring the names of fans, players, management and media spanning Rochester's sports history. The area is comprised of brick pavers, each displaying the name of a member of the Rochester Sports Walk of Fame, surrounded by bricks with names of fans and businesses who support the history of Rochester Sports. Each brick sells for $100.00. Visit the Walk of Fame, near the Plymouth Avenue entrance (left field corner) to the stadium. If you are interested in placing a commemorative brick in the Walk of Fame, please email Amber at [email protected]. You can also fill out this form and send back to us

Wi-Fi: Enjoy FREE Wi-Fi access throughout the stadium courtesy of Frontier Communications, the Rochester Red Wings and Monroe County.