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Fan Guide A-Z

Welcome to Frontier Field, home of the Rochester Red Wings. We hope you'll find it to be a comfortable, convenient and friendly place to watch a ballgame, and that you'll visit us often! This guide covers many frequently asked questions about attending a game at Frontier Field.

ADDRESS FOR GPS: One Morrie Silver Way, Rochester, NY 14608. Frontier Field is accessible from Interstate 490, from State Street, and from Plymouth Avenue. You'll find directions and a map in our Frontier Field section.

ADMINISTRATIVE OFFICES: Adjacent to the Ticket Office at One Morrie Silver Way, Rochester, NY 14608, (585) 454-1001.

ATM: For your convenience, an ATM is located near Mama Mittsy's, provided by Summit Federal Credit Union. Two additional ATM's are available at either end of the concourse - one near the Red Osier Stand/10th Inning Bar area on the third base side, and one between Say Cheese! and Ice Cream Plus on the first base side.

AUTOGRAPHS: International League rules prohibit players from signing autographs from 15 minutes prior to the first pitch until the conclusion of the ballgame. Selected Red Wings are available for the autographs on the Main Concourse prior to all games, at other times to be determined during the season, and at various locations around Rochester during community appearances. The Pre-Game Autograph Booth is presented by Hillside Family of Agencies.

BANNERS/SIGNS: Banners may be hung in the ballpark as long as they do not interfere with the game in progress or obstruct the view of others. Banners may not contain political, religious or commercial messages and must be in good taste in keeping with the family atmosphere at Frontier Field. Ultimately, the Red Wings staff has the sole right to determine whether a banner is allowed to be displayed or not.

BUCKMANS HOMETOWN WINNERS: Whether the Red Wings win or lose, your 2018 ticket stub can be redeemed the next day at any Buckmans Car Wash for a $2.99 car wash (plus tax). Offer good until closing time the day after any 2018 home game, must present ticket stub to take advantage of this offer.

BUYER BEWARE: Please note "Scalpers" and ticket brokers are not recognized ticketing agents of the Rochester Red Wings or Frontier Field. If you purchase from a non-authorized person or outlet, you risk purchasing a lost, stolen or fake ticket that is not valid for admittance into Frontier Field, regardless of the event. The Rochester Red Wings employ scanning technology for admittance to events. Only valid tickets will scan to authorize entry into the ballpark for an event. Lost or stolen tickets may be deactivated and thus will not be valid for entry. Fake tickets will also not scan or be honored. Anyone who purchases tickets from a "scalper" or ticket broker does so at their own risk.

TicketReturn is the only ticketing company that the Red Wings and Frontier Field partner with, and the only outlet in which legitimate tickets at face-value base prices are guaranteed by the Red Wings. (Standard ticketing fees apply.) Beware of outlets that may overcharge or that may not provide legitimate tickets, as the Red Wings and Frontier Field have no affiliation with any other outlet and cannot be held responsible for fraudulent acts. When buying tickets online or by phone for Frontier Field events, TicketReturn.com (via RedWingsBaseball.com) is the only 100% safe option. When buying tickets in person, the Frontier Field Ticket Office is the only 100% safe option.

CAMERA/VIDEO/RADIO/TV: Hand-held audio-visual equipment is permitted in the stadium. However, flash photography and video reproduction of a game is strictly prohibited. Also, no tripods or other equipment may be used that interfere with other fans' enjoyment. One-day media passes are granted to legitimate news organization photographers. Please call our Director of Communication at (585) 454-1001, ext 3006 if you have any questions on what audio/visual and photographic equipment is allowed.

CARRY-IN POLICY: Our Frontier Field Attendee Policy specifies what items are or are not allowed to be carried in, including the specific size of bags allowed. A copy of the Policy is available at the Sleep City Guest Services Booth during home games, and in the Red Wings office during regular Monday-Friday, 9 a.m.-5 p.m. hours. Click here to read our Frontier Field Attendee Policy.

CAPACITY: Frontier Field's official seating capacity is 10,840 with the possibility of an additional 2,500 to 3,000 more in bleacher and standing-room-only areas in the event of a sellout crowd.

CELL PHONE CHARGING STATION: The Greater Rochester Area Honda Dealers has provided charging stations for fans to use during the game. The connectors work with nearly every brand of mobile phone and smartphone. The Honda Charging Station is located on the first base concourse, across from Ice Cream Plus. An additional chraging station is available in the High Falls Lounge for suite-level guests.

DESIGNATED DRIVERS: The Red Wings and Monroe County want you to enjoy the game and have a safe drive home. To that end, we hope that you and your friends will use our Designated Driver program. Fans of legal drinking age holding a valid driver's license are eligible to become "Designated Drivers" for the evening. In return for signing a pledge not to drink alcoholic beverages during the game, and for accepting responsibility for driving other members of their group home, Designated Drivers will receive coupons for free soft drinks during the game.

SUITES: Frontier Field is home to 23 Suites. Each suite has its own TV, bar, refrigerator, ice maker, and private balcony. Renting a suite at Frontier Field is a great way to entertain clients, reward employees or simply enjoy a game as a group. Click here for more info on our suites.

FAMILY SECTION: The Canandaigua National Bank & Trust Family Section is located in all rows of section 217. This is an alcohol-free and allergy aware section. Click here for more info on our Alcohol Free and Allergy Aware Family Section.

FIRST AID: The Rochester General Hospital Infirmary is located on the Main Concourse near the Main Gates behind the home plate area. Emergency medical personnel, including paramedic units, are on duty at each game for the safety and convenience of all fans.

FOOD ALLERGIES: Visit the "Free" stand on the 3rd base concourse for a selection of dairy-free, gluten-free, tree nut-free and peanut-free items. For patrons with peanut/tree nut allergy, we offer designated seating in section 217, which is a peanut/tree nut aware section. The grass berm on the third base side is also a peanut-aware area, with signs informing fans to refrain from consuming peanuts in the area. Lastly, all patrons, including those with food allergies, are welcome throughout Frontier Field. If you have a peanut allergy and find that you are near someone consuming peanuts, please notify our box office staff and we will do our best to re-seat you. 

FOOD & BEVERAGE POLICY: Containers with food and/or beverages may not be brought into Frontier Field. Concession stands and portable carts are located throughout the stadium to serve your needs.

FOUL BALLS: The Red Wings are happy to have fans keep any baseball which is hit or thrown into the stands. However, any ball or bat hit or thrown into the stands can be dangerous, so please be alert at all times. Please see the back of your ticket stub for information on your obligation as a fan to be alert.

GATES OPEN: Frontier Field gates open one hour and five minutes before game time unless otherwise noted.

GROUP OUTINGS/PICNICS/OUTDOOR SUITES: Discounts for group outings (20 or more) are available for most events. For more information, please call (585) 454-1001 and press zero, Monday-Friday between 9 am-5 pm ET or visit our Groups page here.

GUEST SERVICES: The Sleep City Guest Services booth is located across from the Red Wings Team Store. This personal service center operates from the time the stadium opens until after the game ends. Here, fans may obtain information, offer suggestions or register complaints, and receive general assistance during visits to Frontier Field.

INJURIES: Injuries should be reported to the nearest usher or stadium personnel, and tended to by stadium first aid personnel. Rochester Community Baseball, Inc. and Frontier Field are not liable for any harm, injury, or damages sustained by any spectator or to any spectator's property, including all risks-whether foreseen or unforeseen- unless the harm, injury, or damages result from the clear negligence of Rochester Community Baseball, Inc. or Frontier Field.

LOST AND FOUND: Lost and found items should be taken to Guest Services. After each game, all collected items will be taken to the Red Wings Administrative Offices. For more information, please call (585) 454-1001 and press zero, Monday-Friday between 9 am-5 pm ET (weekend game days, after 11 am ET).

SCOREBOARD MESSAGES, WELCOMES, BIRTHDAYS: Because of sponsorship committments, game information and to comply with the pace of game initiatives, we have a limited amount of space available during a game to pass along greetings for birthdays, anniversaries and other special occasions. All requests for birthdays, welcomes and special messages must be made using this online form. All requests must be made at least two business days prior to a home game, and we are unable to accept requests before or during a game. 

MILITARY SALUTE (7th INNING): The Rochester Red Wings have teamed up with Turnbull Heating and Air Conditioning to honor local veterans and active military members as part of the 7th Inning Military Salute. The Red Wings will recognize a local military member, active or retired, on the field prior to the playing of God Bless America after the top of the 7th inning is over. Through the partnership with Turnbull, each person who is honored will receive two free premium tickets to that night's game, VIP parking and 25 Diamond Dollars, which is ballpark currency that can be used at the Red Wings Team Store, Ticket Office or concession stands. For more information or to nominate an active military member or veteran please contact Travis Sick at (585) 454-1001 ext. 3042 or TSick@RedWingsBaseball.com.

PARKING AREAS: Public parking is available in Lot D behind Kodak Tower on Morrie Silver Way for $6.00 per car. Season ticket holders may use Lot AA on Plymouth Avenue. All lots open two hours prior to the first pitch. For full-season or multi-game parking passes, please call (585) 454-1001 ext. 3057. Click here for a parking map and directions.

PETS: With the exception of seeing-eye/guide dogs, pets are not permitted at Frontier Field.

PICNIC AREAS/OUTDOOR SUITES: Picnic areas are available for larger groups starting at 25 guests. Outdoor Suites are available for larger groups starting at 40 guests. Find out more in our Picnics section.

RAIN CHECKS: In the unlikely event that a game is postponed, fans may exchange their tickets for seats to a future regular season home game. There are no cash refunds for tickets or parking.

RESTROOMS: Restrooms are located on all levels of the stadium. Diaper changing areas are available in both men's and women's restrooms. A family (unisex) restroom is available on the first base side of the concourse, ask at the Sleep City Guest Services Booth for a key to the family restroom.

SMOKING POLICY: For the health and comfort of all fans, all forms of smoking including the use of "e-cigarettes" and "vapor cigarettes" are strictly prohibited in all seating sections, restrooms, concourse areas, and suites at Frontier Field. A designated smoking area is located behind the grandstand on the 3rd-base side near the firehouse building, accessible thru a gate on Morrie Silver Way.

SPECIAL SERVICES: Special attention has been given to all areas of the stadium to ensure that it's fan-friendly. Frontier Field provides many services and amenities to accommodate the needs of guests with disabilities. Information regarding equal access seating, elevators, handicapped parking, wheelchair availability, and more may be obtained at Guest Services or by calling 454-1001 and pressing zero, Monday-Friday between 9 a.m. and 5 p.m.

TEAM STORE: The Red Wings Team Store is open during all games, and Monday through Friday, 10:00 a.m.-4:00 p.m., year-round. The Team Store features Red Wings and Plates logo merchandise, game-worn and personalized jerseys and much more. For more information, please call (585) 454-1001, ext. 3055. Worldwide shipping is available. You can also shop on-line at RedWingsBaseball.com.

TICKET OFFICE: The Frontier Field Ticket Office is open from 9:00 a.m. to 5:00 p.m., Monday through Friday, and 10:00 a.m. to 2:00 p.m. on Saturday. On the days of a Frontier Field event, the Ticket Office is open from 10 a.m. through the time of the event. For ticket information or reservations, please call (585) 423-WING (9464). Tickets to future home games are available during games at the advance ticket window, located near the Main Gates.

TICKETS BY PHONE: Tickets are available over the phone through the Frontier Field Ticket Office. Visa, MasterCard, American Express, and Discover are accepted. To order by phone, dial (585) 423-WING (9464). There is a $2.00 shipping and handling fee per mail order.

TICKETS ON-LINE: Order tickets online and print at home. Click here to order tickets online.

WALK OF FAME: The Frontier Field Walk of Fame is a walkway within the stadium featuring the names of fans, players, management and media spanning Rochester's sports history. The walkway is comprised of brick pavers, each displaying the name of a member of the Rochester Sports Walk of Fame, surrounded by bricks with names of fans and businesses who support the history of Rochester Sports. Each brick sells for $100.00. Visit the Walk of Fame, near the Plymouth Avenue entrance (left field corner) to the stadium. If you are interested in placing a commemorative brick in the Walk of Fame, please call (585) 454-1001 and press 0. 

Wi-Fi: Enjoy FREE Wi-Fi access throughout the stadium courtesy of Frontier Communications, the Rochester Red Wings and Monroe County. Don't forget to bring the experience back to your home or business by signing up for Frontier High-Speed Internet at Frontier.com or by calling 585-214-0899.

WILL CALL TICKETS: You can pick up Will Call Tickets at any of the Red Wings Ticket Office windows. The Frontier Field Ticket Office is open from 9:00 a.m. to 5:00 p.m., Monday through Friday, and 10:00 a.m. to 2:00 p.m. on Saturday. On the days of a Frontier Field event, the Ticket Office is open from 10 a.m. through the time of the event. Suite tickets and tickets for guests of players can be picked up at the Administrative Offices/Suite Level Entrance, located inside the double doors next to the Ticket Office.