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Monday-Friday, 8:30 a.m.-5 p.m.
Sutter Health Park
400 Ballpark Drive
West Sacramento, CA, 95691-2824
General Phone Numbers
Front Desk: 916.376.4722
On Deck Shop: 916.376.4796
Events & Entertainment: 916.376.4676
Accessible/Disabled Tickets Hotline: 916.376.4636
No guest will be served more than two alcoholic beverages at any time. Alcoholic beverage sales on the concourse level will be cut off at the first pitch of the eighth inning during a baseball game and at designated times during concerts and other events.
see SCOREBOARD MESSAGES
*The camera and video equipment policy is subject to change at any time without notice.
Children 23 months and younger do not need a ticket for entry into Sutter Health Park; however, they must sit on the lap of an accompanying adult and will not be reserved a seat. Children two years of age and older must have a ticket.
see BOOSTER SEATS
If someone interferes with your enjoyment of a game, please contact a Guest Services representative for assistance, or text "FOUL" with your issue and location to 84700.
- Foul or abusive language or gestures
- Intoxication or other signs of impairment
- Displays of affection not appropriate in a public, family setting
- Obscene or indecent clothing
- Any disruption to the progress of the game by guests' actions or unauthorized person on the playing field
- Guests seated in a location other than their ticketed seat
- Smoking (including vaping) is prohibited everywhere at Sutter Health Park
Sutter Health Park also features a varied selection of local micro-brew, import and domestic beer and other alcoholic beverages, which may be purchased until the first pitch of the eighth inning. Non-alcoholic beverages include a variety of soda, water, fresh-squeezed lemonade, and other refreshing drinks.
There is a drop-off zone adjacent to the stadium on Fifth Street where guests may be dropped off and picked up.
A limited number of on-site disabled parking is available on a first-come, first-served basis in the VIP Green Lot. Additional disabled parking is available in the Orange Lot, which is just south of the stadium. Guests parking in all lots can catch a shuttle back to the drop-off zone in front of the stadium. A wheelchair-accessible van is also available which can transport guests in wheelchairs back to the drop-off zone. The cost to park in any disabled spot $10 (4+ carpool is free with Lasher Subaru Parking Pass available here) but you must have a valid ADA placard visible upon entrance to the lot. If you have questions about our disabled parking, please call the Guest Services department at (916) 376-4700.
Wheelchair and companion seating is offered on every level and in all price categories of the stadium. Every seating section is wheelchair-accessible and electric outlets are provided at many of the wheelchair seating areas for use in charging power wheelchairs and electronic communication devices.
An elevator is located on the concourse of the stadium at Section 112 for wheelchair access to the Field Level and Suite level of the stadium.
See ESCORTSSacramento River CatsAll requests should be made at least six weeks prior to the date of the event. For questions, please contact Melissa Adams at (916) 376-4735 or [email protected]
Attn: Community Relations
400 Ballpark Drive
West Sacramento, CA 95691-2824
Located behind the right field hill, Down on the Farm, presented by The Smile Generation, is the new and improved kid's play area. Down on the Farm features explorable miniature town Dingerville, Tower Bridge-replica play structure and misting pad (for those hot Sacramento nights), a whiffle ball field, and a replica Main Street geared towards our youngest fans. Down on the Farm is open and free of charge to all children who attend River Cats games.
Sutter Health Park has a public elevator located on the concourse at Section 112. This elevator can access the Administrative Office, Suite Level and Field Level.
Guests who may be expecting an emergency phone call can leave their name and seat location at the Guest Services Office, located on the concourse at Section 112. If a message is received, a Guest Services representative will deliver the message to the guest in his or her seat. Guests will only be paged over the public address system in the event of an emergency.
Part-time, event-related positions are available at Sutter Health Park and most shifts occur during evenings and weekends. A list of available positions is available by visiting teamworkonline.com, by visiting rivercats.com or by stopping by the Guest Services Office which is located on the concourse at Section 112 during an event.
Escorts are available for guests with disabilities or anyone who may need assistance entering and exiting the stadium. Our escorts will meet a guest at the drop-off area and assist the guest into the stadium and to their seat. The escort will then meet the guest at the end of the event and assist them back to the drop-off area.
The escorts are stationed at the drop-off zone.
Guests may leave Sutter Health Park at any time through any of the exit gates. Guests may reenter the stadium only after obtaining a reentry stamp from an attendant at any of the exit gates. Reentry for non-baseball events is subject to change.
Sutter Health Park has three family restrooms, two located on the concourse at Sections 106, and 117 and one located on the Suite Level across from Suite 22. All family restrooms are equipped with baby-changing stations and are wheelchair accessible.
Cards and letters to players and personnel can be sent to:Player's Name
c/o Sacramento River Cats
400 Ballpark Drive
West Sacramento, CA 95691-2824
Please be advised that items sent through the mail to be signed are done so at your own risk. Though reasonable precautions will be taken, the Sacramento River Cats players, management, and staff are not responsible if an item is not returned.
In accordance with Pacific Coast League rules, only authorized personnel with proper credentials will be permitted on the field before, during, or after a game or event. Any unauthorized person who travels onto the field will be removed from Sutter Health Park and subject to arrest and prosecution.
The First Aid Station is located on the concourse at Section 112. If first aid assistance is needed, please go to the First Aid Station or contact the nearest Guest Services representative.
Pacific Coast League rules state that guests are not allowed to bring any outside food items into Sutter Health Park. Fans will be allowed to bring in reasonably sized bags of peanuts and/or sunflower seeds only. No exceptions.
Guests may keep any balls hit into the stands. Batted balls can be dangerous, so we ask that guests stay alert at all times, even when out of your seat. When attempting to catch a foul or home run ball please do not interfere with the game in progress, and be respectful of other guests. At no time should a foul or home run ball be thrown back on the field. Guests who fail to adhere to these rules face immediate ejection from Sutter Health Park and will be subject to arrest and prosecution.
There are two main entrances to Sutter Health Park: the Main Gate (SW corner of Ballpark Drive and 5th Street) and the Right Field Entrance (SE corner of Ballpark Drive and Rivererfront Street). Entry times are subject to change. Please note: on nights with large crowds expected, Sutter Health Park may open 2 hours prior to game time to accommodate all of our fans.
Giveaways are for the first 2,500 fans unless otherwise noted while supplies last. Only one giveaway item per person will be given to the bearer of the ticket upon entering the stadium. Children two (2) years of age or younger who do not have a valid ticket will be allowed to enter the stadium, but will not be eligible to receive an item. Giveaways are available while supplies last at the guest's point of entry.
For giveaway purposes, a ticket will be deemed invalid if the ticket stub has been detached, the ticket barcode has been deactivated or invalidated, or if a re-entry gate usher has invalidated the ticket with a stamp or mark.
Some items may have been damaged during shipping and handling. Please inspect your item upon receipt. If your item is damaged, please go to the Guest Services office. We will make every attempt to replace the damaged item, but in some instances it may not be possible.
For giveaway items specifically for children (12 and under), the child must be in attendance and will only be eligible to receive one giveaway item.
Please be sure to obtain your item upon entering the stadium and before leaving the distribution area. Any guest who approaches the distribution area or the distribution staff after he or she has left the distribution area will be denied an item. The River Cats are not responsible for lost or stolen items and they will not be replaced.
SCHEDULE SUBJECT TO CHANGE WITHOUT NOTICE.
Share the excitement of River Cats baseball with a group of friends, family, or co-workers at the ballpark. When ordering through the Group Sales department, groups of 20 or more will receive seating together (subject to availability), a special welcome message on our left field matrix board, and a group poster to promote the event. Picnic options are also available.
Call the Group Sales Department at (916) 371-HITS (4487) to reserve your night at the ballpark.
See CODE OF CONDUCT
The Guest Services Office is located on the Concourse Level at Section 112 and will be open when gates open to the event and closes approximately ½ hour after the event's conclusion. Guests will find a number of services including lost and found, child booster seats, taxi service, guest assistance, and reporting lost children.
Guests are not permitted to bring hard-sided ice chests or coolers into Sutter Health Park. Soft-sided cooler bags to keep unopened bottled water, baby items, or other special needs cool during the event are permitted. Admission with these items are subject to the discretion of security or front office personnel. All prohibited items should be discarded or may be returned to one's vehicle.
In-seat food and beverage service is offered to all Governors Club and 4-Topp ticket members at all River Cats home games. Servers cannot provide service to anyone sitting in other sections.
The use of laser pointers is strictly prohibited at Sutter Health Park and will result in confiscation of the laser pointer and possible ejection.
See TOYOTA HOME RUN HILL
The Legacy Club is open to select season ticket members. Included in the membership is access to an all-you-can-eat buffet and full bar. To get on the waitlist for membership, email [email protected] or call (916) 371-HITS(4487). The Legacy Club is also available to rent for private events, and includes access to a personal event planner. Email [email protected] for more information.
Items found in or around Sutter Health Park during events should be turned in to the Guest Services Office located on the concourse at Section 112. Any items found in or around Sutter Health Park during regular business hours should be turned in to the Administrative Office at the stadium. All lost and found items will be stored for 30 days. Every effort will be made to return the item to its owner, but if an item has been stored for 30 days and has not been claimed, Sutter Health Park and the River Cats reserve the right to remit to charity or otherwise disposed of.
Lost and found items can be picked up at the Administrative Office during the hours of 9 a.m. to 5 p.m., Monday through Friday. All calls and questions regarding the lost and found should be forwarded to the Guest Services Department at (916) 376-4700.
Every child should be told to contact a Sutter Health Park representative should he or she become lost. A lost child should be taken to the Guest Services Office located on the concourse at Section 112. If you become separated from your child, please contact the nearest Guest Services representative or go to the Guest Services Office.
Dinger, the River Cats mascot, is available for appearances at community and charitable events. For more information, call (916) 376-4754.
Hours Update: CLOSED
The On Deck Shop is located at the Home Plate Entrance of the stadium and is open year-round. Normal hours are Monday through Friday, 10:00 am - 5:00 pm and closed on Saturday and Sunday. Hours are subject to change. Please call the On Deck Shop directly at 916-376-4796 for more information. River Cats merchandise is also available online at www.ondeckshoponline.com.
National Anthem auditions are held once a year before the season. Anyone interested in performing the national anthem should check the website for more information regarding tryouts.
For the comfort and enjoyment of our guests, noisemakers of any type, including air horns and cowbells, are prohibited at Sutter Health Park.
Sutter Health Park is located within The Bridge District at 400 Ballpark Drive, just across the Tower Bridge from downtown Sacramento. Whether you choose to drive, bike, or walk, planning ahead can help make your visit to the ballpark more enjoyable.
On select premiere theme days, long-running weekly promotions DO NOT apply. This goes for select game days such as Independence Eve and Indpendence BBQ.
The Inside Pitch, the official game day program of the Sacramento River Cats, is handed out for free at each River Cats home game. Limited quantities are available. Scorecards are available inside the magazine, and both team's lineups are available on the Sutter Health Park concourse near the Lasher Elk Grove Dodge Home Plate Gate.
In the interest of guest safety and enjoyment, River City Stadium Management reserves the right to prevent certain items from being brought into Sutter Health Park. Items that are not allowed into Sutter Health Park include but are not limited to:
- Outside food or beverages (exceptions noted in BEVERAGES, BOTTLES, AND CANS and FOOD sections above)
- Illegal drugs
- Glass bottles or cans
- Ice chests or hard-sided coolers
- Camera tri-pods (see CAMERA AND VIDEO EQUIPMENT section above)
- Sticks or clubs (including signs attached to sticks)
- Bullhorns or other noisemakers
- Animals (except certified service animals)
- Beach balls or other inflatables
- Bicycles (free bike parking is available on Ballpark Drive)
- Skateboards or roller blades
- Water or squirt guns
- Laser pointers
- Weapons of any kind
- Folding lawn or beach-style chairs (no higher than 9 inches off the ground) for guests holding a ticket in the Toyota Home Run Hill
- Baby formula, bottles, and baby food
- Unopened, soft-sided containers of drinks such as small milk cartons, bottled water, and juice boxes or pouches for children only (see BEVERAGES, BOTTLES & CANS above for more information)
- Cloth bags, soft packs, backpacks, and baby bags (subject to search, must fit under seat)
- Still and video cameras (see CAMERA AND VIDEO EQUIPMENT section above)
- Seat cushions
- Umbrellas (subject to size restrictions and must not interfere with other guests)
- Brooms (subject to size restrictions)
- Fold-up strollers (should be stored under your seat; larger strollers may be claim-checked at the Guest Services Office upon entry).
The River Cats will have a number of promotional days this season. For a list of upcoming promotions, please refer to the River Cats pocket schedule or our website at rivercats.com/promotions. The number of promotional items distributed is restricted based on the event (e.g., first 2,500 fans). Please remember that a ticket does not ensure or entitle the holder to a promotional item on that date and that items will be limited to one per person per ticket. Giveaway dates are subject to change without notice.
Please note: On large attendance nights, Sutter Health Park may open 2 hours prior to game time to accommodate all of our fans. Gate times are subject to change.
If a regular season game is rained out and NOT rescheduled, ticket stubs may be returned to Sutter Health Park's Tri Counties Bank Ticket Office and exchanged for a ticket with the same value to another game during the regular season, subject to availability. If a regular season game is rained out and rescheduled for another date, the rain check will be honored for the rescheduled game, which replaces the original game. The RAIN CHECK and coupon are good only for the rescheduled game; and no part of the purchase price will be refunded by reason of the failure of the ticketholder to exchange or use the ticket.
Should a regular season game not progress to or beyond a point of play constituting a regulation game, the ticket will be good for any 2020 regular season home game subject to ticket availability. The ticket may be exchanged for a ticket of the same price by either mailing or presenting at Sutter Health Park's Tri Counties Bank Ticket Office. Should an exhibition or postseason game not progress to or beyond a point of play constituting a regulation game, retain possession of the ticket until the RAIN CHECK policy is announced. RAIN CHECKS will not be honored for any regulation or suspended game which has progressed to or beyond a point of play described in Section 4.10(c) of the National Association of Professional Baseball Leagues Rule Book.
According to Pacific Coast League Rules, the home team is the sole judge of the conditions of the playing field prior to the start of the game.The umpire-in-chief shall be the sole judge as to whether and when play shall be suspended during a game because of unsuitable weather conditions or the unfit condition of the playing field; as to whether and when the play shall be resumed after such suspension; and as to whether and when a game shall be terminated after such suspension. He shall not call the game until at least one hour and 15 minutes after he has suspended play. He may continue the suspension as long as he believes there is any chance to resume play. He shall not call the game until at least 45 minutes after he has suspended play for a second time. The umpire-in-chief shall at all times try to complete a game. His authority to resume play following one or more suspensions shall be absolute and he shall terminate a game only when there appears to be no possibility of completing the ballgame.
The City of West Sacramento and the River Cats prohibit the resale of tickets on Sutter Health Park property. This includes Sutter Health Park as well as all surrounding grounds and parking areas.
Sutter Health Park's restrooms, presented by Bell Brothers, are available on all levels of Sutter Health Park, and are located on the concourse behind sections 106 & 117, and on the suite level across suites 1, 2, & 24. All restrooms have diaper-changing tables and are accessible to guests with disabilities.
Pocket schedules are available at the ticket office, reception area, and the Information Desk located on the concourse at Section 112.
For scrimmages and exhibition games at Sutter Health Park, not all typical game rules apply according to official MiLB regulations. Up to the discretion of coaches and players, teams may not play a full nine-inning game. Each inning may not have the standard three outs, and some innings can be rolled over. Substitutions also may not follow normal guidelines (i.e. subbing between teams, player coming back in the game after exiting, etc). Innings may also start with runners on base, or whatever situation team managers would like to attempt.
Get your birthday, anniversary, or special message displayed on the matrix board (in left field) at a River Cats game this season. There is a $25 charge with the proceeds benefiting the River Cats Foundation. To learn more about the River Cats Foundation, please click here . All requests must be submitted at least 48 hours before the day of the game you wish to have your announcement displayed.
*This benefit is free if you are a River Cats season ticket member, so please contact your account representative to have your message displayed.
*Please note that your message will not be announced over the PA system. Scoreboard messages will begin showing in MIDDLE OF THE 3RD INNING on the matrix board in left field.To order your message today, call (916) 371-HITS (4487).
VIEW SEATING MAP HERE.
Call 916.371.HITS(4487) to learn more or to reserve your night in one of our Luxury Suites.
In Person: Tickets may be purchased at Sutter Health Park's Tri Counties Bank Ticket Office , located at the Lashers Elk Grove Dodge Home Plate entrance to Sutter Health Park. Offseason (Sept. - March) business hours are as follows:
December 17 - March 4
Monday through Friday: CLOSED
Saturday and Sunday: CLOSED
Sunday: 11 am - 3 pm
Monday through Friday: 10 am - 6 pm
Saturday: 10 am - 4 pm
Pre-Season (Current as of 3/18/2020)*There are no refunds or exchanges for individual game tickets.
Monday through Sunday: CLOSED
Event Days (In-Season)
Monday through Saturday: 10AM - end of the event
Sunday (Day Game): 10AM - end of the event
Sunday (Night Game): 2PM - end of the event
During events, tickets can be purchased at the Advance Ticket Window, located on the Concourse Level behind Section 112.
Accessible Seating (Tickets):
Accessible seating is available for all Sutter Health Park events and can be purchased through Ticketmaster or Sutter Health Park's Tri Counties Bank Ticket Office.
Suite guests and guests with Governors, Dugout, & Senate season memberships will enjoy access to the exclusive Tito's Solon Club which is located on the first base side of the Suite Level. The Tito's Solon Club is a covered, open-air, sports-themed bar where guests can entertain friends and colleagues while enjoying River Cats baseball. The Tito's Solon Club features 14 TV's, upscale food and beverage items, and is open until 30 minutes after an event. Guests need to present their Suite or Tito's Solon Club access ticket to access the Suite Level from the main concourse.
The River Cats Home Run Tour Program is for students grades K-12. If your school is interested in participating in the program, please contact Jeff Goldsmith at (916) 376-4869. Stadium tours for the general public are not available at this time.
Sutter Health Park has one (1) general admission lawn seating area, located in right field. Tickets for this area may be purchased in advance or on the day of the event, however seating in this area is available on a first-come, first-served basis. Guests holding tickets for the lawn are encouraged to arrive early for the best seating.
Guests are welcome to bring lawn chairs to Sutter Health Park. However, lawn chairs can vary greatly in size and shape, so as a courtesy to our guests, we request you bring chairs that do not hinder the view of others. To ensure clear sightlines for all our guests, only low-back lawn chairs with a seat no higher than 9" off the ground are permitted. Please see photos below of lawn chairs that are permitted. Blankets and towels are permitted.
Umbrellas are permitted, however, in consideration of the safety and sightlines of others, we ask that guests using umbrellas sit in the upper portion of the lawn areas. In the event that an umbrella interferes with the view of another guest, you will be asked to close the umbrella.
Guests, including law enforcement personnel not present in an official capacity, are prohibited from bringing weapons into the stadium. Sutter Health Park does not provide weapon lockers and will not check weapons at Guest Services or Security. Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc… Guest found in the possession of the items listed above will be asked to remove the item from the stadium or dispose of it. Guest who refuse to comply will be ejected from the stadium and may be subject to arrest.