For information about River Cats tickets plans or Raley Field events, please call 916.371.HITS (4487).
Off-Season Ticket Office Hours
|Monday - Friday||CLOSED|
Ticket Office Location:
400 Ballpark Drive; West Sacramento, CA 95691
Methods of Payment:
The Tri Counties Bank Ticket Office accepts cash, MasterCard, Discover, Visa and American Express. When paying with a credit card, you must show a valid picture ID. Checks are not accepted.
Ticket Assurance is available for all individual ticket sales purchased online. Once you have selected your ticket(s) and are preparing to check out, you may select the option to add Ticket Assurance onto your tickets. Purchasers of Ticket Assurance are able to exchange unused individual tickets at the Tri Counties Bank Ticket Office for another game during the same regualr season; location and inventory are based on availability. Once a ticket has been scanned in, it will be considered used and Ticket Assurance will no longer be applicable. Individual tickets purchased without Assurance are unable to be refunded or exchanged.
Unused individual tickets that have expired are not exchangeable. Unused and expired "Group" tickets are exchangeable for any Sunday - Thursday regular season game. Unused and expired "Season" tickets are exchangeable for any future regular season game. Expired ticket exchanges are one time exchanges and cannot be exchanged again if those tickets go unused.
Accessible/Disabled Tickets (Hotline: 916.376.4636):
Accessible/disabled seating is available on all levels of Raley Field. Accessible seating is available through the Tri Counties Bank Ticket Office or by calling 916.376.4636. When ordering accessible tickets, it is important to indicate that you require accessible seating so we can properly assist you. Guest services can provide details regarding the wide array of services for our disabled guests including ADA access points and elevators.
Children 23 months and younger will be admitted free as long as the child is sitting on an adult's lap. If a physical seat is needed for the child, a ticket must be purchased for that seat. Some special events may have different policies.
Purchasers of individual tickets are able to prepurchase food and beverage credit to their tickets; it can be redeemed at any Raley Field storefront or portable stand by handing the ticket to the cashier. Unused purchased value is able to be used at a future River Cats game if the original ticket is retained. Promotional added value (value added to the ticket free of charge) must be used during the respective game and will not be valid on a future date.