Policies and Information
Here are some things we think you should know before you visit Dr Pepper Ballpark.
ATM. There are two InTouch Credit Union cash ATM machines. One is located in the Home Plate building next to the Dr Pepper Ballpark Ticket Office. The other is near the Left Field entrance and Riders Outpost.
Autographs. Player autographs will be available inside the main gates behind the Home Plate Building and at the Left Field entrance prior to the start of each game (ending 30 minutes prior to game time).
Bags & Purses. Bags and purses will be searched. Dr Pepper Ballpark does not allow firearms, weapons, full-sized bats, missiles or fireworks of any kind on property.
Courtesy Phone. A courtesy phone for guests is located in First Aid on the Concourse Level near the Ticket Office.
Elevators. There are two elevators located next to the InTouch Grille, near the main entrance to Dr Pepper Ballpark. The elevators allow access to the Executive Suites and press levels. In addition, there is an ADA elevator for Founder's Membership seat access.
Entrance Gates. Entrance gates are located behind Home Plate, in Left Field and in Center Field. Gates will be opened one (1) hour prior to the scheduled game time. An entrance gate is open one (1) hour and thirty (30) minutes prior to each game for Suite Ticket Holders and Founder's Members. This gate is located on the 1st base side.
Family Restrooms. On the concourse level, Family Restrooms are located near sections 103 and 123 and on the Suite Level in the Home Plate building.
Food & Beverage. Fans are not permitted to enter Dr Pepper Ballpark with outside food or beverage of any kind. Containers such as picnic baskets, coolers or ice chests are not permitted. You are allowed to bring bottled water if the label is removed. Dr Pepper Ballpark security reserves the right to inspect any package or container coming into the ballpark.
First Aid. If you are in need of medical assistance, please contact the nearest RoughRiders employee, or you can find assistance at the First Aid Office located next to the Ticket Office behind Home Plate.
Foul Balls. Please be alert of foul balls and other "debris" that may come into the seating area from the playing field. All fans are subject to the possibility of being hit by a flying object from the field. These objects are traveling at fast speeds and may be very dangerous. Please keep any foul ball you catch as a souvenir of your night at Dr Pepper Ballpark. Immediately report any injuries to the nearest RoughRiders staff member. The RoughRiders are not responsible for any fan being hit by a foul ball or other debris.
Giveaways and Promotional Items. Due to the limited nature of our giveaways and promotional items, please be aware that all giveaways and promotional items are limited to ONE ITEM PER PERSON (not one item per ticket).
Guest Services. Guest Services is located on the Concourse Level near the Home Plate building.
Lost & Found. During the game any found items will be taken to Guest Services. To claim a lost article, visit Guest Services or call the RoughRiders at 972-334-1970.
Merchandise - The Riders Outpost. The Riders Outpost is located on the main concourse on the third-base side of the Home Plate gate. The Riders Outpost is open Monday-Thursday from 9:00 a.m. - 5:00 p.m. and on Friday from 9:00 a.m. - 4:30 p.m. as well as during game days.
Peddling or Vending. The peddling or vending of merchandise or other printed materials at Dr Pepper Ballpark or surrounding grounds is not allowed. The Frisco RoughRiders must grant written permission for these activities.
PlayBall! Game Program. This game program is included in the price of admission and available upon entrance to the ballpark and features the starting pitchers, line-up, team statistics, a scorecard and other relevant information.
Smoking. Smoking (including e-cigarettes and vaping) is not allowed in Dr Pepper Ballpark under City of Frisco Ordinances 00-12-12 and 06-11-118, and is punishable by a $2000 fine.
Re-Entry. If you must leave Dr Pepper Ballpark during a game, re-entry is permitted. However, anyone leaving the ballpark intending to re-enter must have their ticket. The ticket must be scanned before exiting and re-entry into the ballpark. Please contact your usher for directions to the designated re-entry gate.
Trespassing on the Field. Anyone trespassing on the playing field will be ejected and subject to arrest and prosecution in accordance with city and county law.
Dugouts. The RoughRiders dugout is located on the 3rd base side of the field. The visiting team's dugout is located on the 1st base side of the field.
Fan Mail. Letters to RoughRiders players or mascot should be addressed to the intended party and mailed to:
Dr Pepper Ballpark
7300 RoughRiders Trail
Frisco, TX 75034
Tours. Dr Pepper Ballpark tours are available Monday - Friday, between 10:00 am and 3:00 pm during the RoughRiders season. Tours can be scheduled during the off-season between 9:00 am and 4:00 pm. Tours last approximately 45 minutes and need a minimum of 20 people. The tour fee is: $9/person. For more information on tours of Dr Pepper Ballpark, check out our page on ballpark tours.
Major League Affiliation. The Frisco RoughRiders are the Double-A, Texas League affiliate of the Texas Rangers.
Playoffs. The Divisional Playoffs and the Texas League Championship Series shall be decided by a best of five (5) game series.
Speakers. We want you to know all about us, our first-class ballpark, and how we make Minor League Baseball fun for all ages. To schedule a speaker, please fill out the RoughRiders Speakers Bureau Request Form by clicking here.
Tryouts. The Frisco RoughRiders do not offer open tryouts. All of our players are assigned to us by our Major League affiliate the Texas Rangers.
Website. The official website of the Frisco RoughRiders is www.ridersbaseball.com. For more information or to report an error or broken link, please e-mail Ryan Rouillard at email@example.com.
Change of Address. We want to make sure we have your current information. Let us know any time you have an address, phone, email or fax change. Please make all changes to your account in writing and fax to 972-731-7455. Attn: Ticket Office. You can also email any account changes to firstname.lastname@example.org. If your tickets are in your company name, please send your request on company letterhead. Or, use "My Riders Account" on the web site. And, if you happen to have a partner that shares your account-we can add their contact information as well. Let us know.
Group Tickets. Let us help you create a group outing for your company, family, friends, church, school or sports organizations. We have options for groups of 10 or more, but seating is limited. Call our Group Sales Department at (972) 731-9200 to schedule your group outing today. Group Tickets, Nightly Suite Rentals, Covered Wagons and Party Decks are non-refundable and non-transferable. Group Tickets may not be refunded or exchanged. A 10% non-refundable deposit is required to reserve any group seating areas at Dr Pepper Ballpark. In the event of cancellation this deposit will be posted to your account as a cancellation fee. Full payment for group seating is required 45 days prior to the game date. All ticket payments are non-refundable.
Season Ticket Holder Gifts. During the course of the season our season ticket holders will receive limited edition RoughRiders gifts. If you happen to miss the game, we will hold onto your gift until you can swing by our office or another game.
ADA Accessible Seating. Dr Pepper Ballpark meets the Americans with Disabilities Act (ADA) requirements for accessible seating. If you need ADA seating, please advise your account representative.
Lost or Stolen Tickets. Please treat your tickets like cash and always keep them in a safe place. The Frisco RoughRiders are not responsible for lost or stolen tickets. In the event your tickets are stolen, please file a police report. Send us a copy of the report and we'll issue replacement tickets.
Online Renewal. Each season you have the option to renew your tickets online using your personal account identification number. If you do not know your number, or would like to reset it, please contact your the ticket sales department at 972-731-9200.
Rained Out Games. The Frisco RoughRiders will make every reasonable attempt to complete each and every home game. However, in the event of a rainout in which five (5) innings have not been completed (4 1/2 if the home team is leading), your ticket will be a rain check that may be exchanged for a ticket of equal value for any other regular season game in the current season. All ticket exchanges are for any future regular season game in the same season and are subject to availability. Exchanges must be made in-person at the Dr Pepper Ballpark Ticket Office.
Resale of Tickets. Tickets may not be resold or offered for resale in any manner or at a price in violation of any Federal, State or local law or regulation and cannot be resold on the premises of Dr Pepper Ballpark.
Kroger Lawn. The Kroger Lawn is the grass area beyond the outfield fences. General Admission seating is available in this area for all games. Blankets and back supports are welcome - lawn chairs or inflatable chairs are not permitted.
Ticket Exchanges. Season ticket holders may exchange unused season tickets for tickets of equal or lesser value to any future regular season game (during the same season), subject to availability. In advance of your game you have two great options for exchanging tickets: 1) stay at home and exchange your tickets through your My Riders account online, and 2) bring your season ticket to the Riders ticket office and they will exchange your ticket for a future game of your choosing. Missed your game? No worries, simply stop by the Riders ticket office and exchange any unused season ticket. The unused tickets must be from games in the current season. Tickets may only be exchanged once.
Founder's Membership Ticket Exchange Policy. Founder's Members may exchange tickets in accordance with the regular Season Ticket Holder exchange policy. Both tickets and access to the Founder's Areas are subject to availability. For an individual game, access to the Founder's Areas for exchanged tickets is limited to the number of regular season Founder's Membership tickets owned. For example, if four Founder's Membership season tickets are owned, up to four exchanged Founder's Membership tickets may be granted access to the Founder's Areas for an individual game. If more than four Founder's Membership tickets are exchanged for an individual game, only four exchanged tickets will be granted access to the Founder's Areas. Again, all ticket exchanges are subject to ticket availability and available capacity of Founder's Areas.
Ticket Policy for Children. Any fan two (2) years or younger and sitting on a lap does not need a ticket.
Will Call Window. The Will Call window is located at the Dr Pepper Ballpark Ticket Office in the Home Plate Building and will open 2 hours prior to the start of the game. Will Call will remain open until the start of the 7th inning.
GROUP TICKET POLICIES
Group Minimum. The group minimum is 10 tickets for all group areas.
Payment Options. A 10% or $100 (whichever is greater) nonrefundable deposit is required to hold seats for a specific game. The remainder of the payment is due 45 days prior to the game date.
Promoting Your Group Outing. We can provide you with flyers to distribute to your group or posters to hang up in your office.
Advanced Booking of Your Group. To ensure you get the date you want and the seats you want we recommend booking your group as far in advance as possible.
Group Outing Parking Options. You can pre-purchase parking for just $5 a car. Drive-up parking is available for $10 per car on the day of the game and is subject to availability.
Fundraising Opportunities. We can help your organization raise money! We can print a special price on any ticket and your organization can sell the tickets will keep the difference. For example, if your group decides to offer group seating tickets that normally sell for $10, we can print the tickets at $15 per ticket and your group can sell them and keep the $5 difference per ticket. In some cases we can print your group name on the ticket.
Catering Options for Group Outings. Groups that purchase hospitality areas such as patios or party decks can choose from a variety of options on our catering menu.
Deuce Dollars. Deuce Dollars are sold in increments of $5 and can be used just like cash at any of our concession stands or in the RoughRiders Team Store.