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Updates

Ticket Return Policy

In a statement released June 30, Minor League Baseball announced that there would not be a 2020 baseball season. The campaign would have been the Rome Braves 18th season at State Mutual Stadium. The 2020 Major League Baseball and Minor League Baseball seasons were significantly delayed in the best interest of public health and in accordance with federal guidelines. While MLB agreed to an abbreviated 2020 season, there will not be a 2020 MiLB season.

Please reference the release from June 30 and the FAQ below for ticketing and other information related to the 2020 season. The Rome Braves ticket office and front office are currently closed to the public. While staff continues working remotely, fans with additional questions may email [email protected]. Questions will be directed to the appropriate departments. The Braves thank you in advance for your patience as we work through requests.

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FAQ

BASIC FAQ

When will the season start?
There will not be a 2020 MiLB season due to the on-going pandemic. Learn More >>

As a ticket buyer, what options do I have for my tickets for games originally scheduled to be played at State Mutual Stadium in 2020?
For Rome Braves games originally scheduled to be played at State Mutual Stadium in 2020, season ticket holders and group ticket buyers have the option to receive a credit plus a 10% bonus that can be used for any 2021 or 2022 Rome Braves regular-season home game(s) (*described below) OR a refund for the tickets may be requested. Fans who had purchased individual game tickets online will automatically receive a refund within 30 days. Fans who purchased individual game tickets in-person at the Rome Braves ticket office should reach out directly to [email protected] with their full contact info and a photo of the tickets or you may mail your tickets with all contact info to Rome Braves, PO Box 1915, Rome GA 30161 to receive a refund within 30 days.

What if I purchased a 2020 mini ticket plan or flex plan?
All 2020 mini ticket plan and flex plan holders will receive account credits, thus rolling their purchases forward to the 2021 Rome Braves season. If preferred, account holders may also request a refund by emailing [email protected] by Monday, September 7.

What happens to my sponsorship/advertising agreement?
All 2020 sponsor agreements and corporate partnerships will be credited to the 2021 season at State Mutual Stadium. Partners with additional questions may reach out directly to their Rome Braves account representative.

What if I purchased a Red Lot season parking pass?
All 2020 Red Lot parking pass purchases will roll over to the 2021 season.

What if I had purchased a 2020 Romey’s Rascals membership?
Fans who had purchased a 2020 Romey’s Rascals membership will automatically be credited a 2021 Romey’s Rascals membership.

What if I had a 2020 Roman’s Reading Club voucher?
2020 Roman’s Reading Club vouchers will be accepted during the 2021 season. Valid Sunday through Thursday home games only. Some exclusions apply including but not limited to July 4.

As a Rome Braves Season Ticket Holder, I understand that I am being offered two (2) options: (1) a credit of my tickets plus a 10% bonus that can be used for any 2021 or 2022 Rome Braves regular-season home game(s) (*described below), or (2) a refund for my 2020 tickets may be requested. Can I choose to receive a partial credit and a partial refund?
Yes, the amount of credit that you apply or refund that you receive is completely up to you. For example, if you want to request a 50% refund, but keep a 50% credit in your account, then you may do that. Any amount of credit left in your account after the originally scheduled completion of the 2020 season will be eligible to receive a 10% bonus that can be used for any 2021 or 2022 Rome Braves regular-season home game(s).

What if I received the email outlining my two (2) choices, but take no action to respond?
If you did not respond to the email sent on April 30 to all season ticket holders, we will automatically apply a credit to your Season Ticket Holder or group ticket account for the total dollar amount of the tickets you paid in your account for games originally scheduled to be played in 2020. For Season Ticket Holders and group ticket buyers, this credit amount from the 2020 season will receive a 10% bonus that can be rolled into a credit to be used during any 2021 or 2022 Rome Braves regular-season home game(s).

*CREDIT PLUS A 10% BONUS

If I select “credit plus a 10% bonus,” does this mean the total dollar amount I paid for 2020 season tickets that I have in my account will be held in my account?
Yes, if you select the credit option, we will apply a credit on your Season Ticket Holder or group ticket account equal to the total dollar amount of the tickets that you paid for in your account for regular-season games originally scheduled to be played in 2020 plus add a bonus equal to 10% of the total dollar amount of your tickets for games originally scheduled to be played in 2020, which can be applied to any 2021 or 2022 Rome Braves regular-season home game(s). For example, the ticket credit plus 10% bonus can be applied to your 2021 Season Ticket Membership balance, if applicable.

What is the bonus I receive if I select the credit option?
If you select the credit option, upon the scheduled conclusion of the 2020 regular season, you will receive a bonus equal to 10% of the total dollar amount in your account for your Season Ticket Membership or group tickets for games originally scheduled to be played in 2020. This 10% is in addition to the credit for the total dollar amount of the paid tickets in your account for games originally scheduled to be played in 2020. For example, if you have a credit of $200 worth of paid tickets for 2020 games that remains in your account at the end of the 2020 regular season, you will receive a bonus of $20 added to your account for a total credit of $220 that can be used towards any 2021 or 2022 Rome Braves regular season home game(s) tickets.

We understand situations change and you may need to change your initial selection. As such, if you initially select the credit option or take no action but would like to obtain a refund after the scheduled conclusion of the 2020 regular season, you will forfeit the 10% bonus and it will be removed from your ticket account (i.e., your refund will only include the total dollar amount of the tickets in your account for games originally scheduled to be played in 2020).

What can I apply my credit toward?
You may apply your credit with 10% bonus, if applicable as outlined above, towards tickets for any 2021 or 2022 Rome Braves regular-season home game(s).

Does my 10% bonus credit expire?
Yes, if you choose the option to keep your credit with us through the end of the 2020 regular season and receive your additional 10% bonus, that credit will carry over until it is used towards Rome Braves regular-season home game tickets, but only through the 2022 Rome Braves regular season.

As a Season Ticket Holder, I purchased additional single game tickets for some games in 2020. Will the bonus credit apply to those additional tickets?
Yes. Any tickets that you currently have in your season ticket account for games in 2020 will be credited to your account and are eligible for the bonus of 10% if any credit amount remains upon the scheduled conclusion of the 2020 regular season.

Does this mean I cannot apply the credit toward any non-Braves events that take place at State Mutual Stadium during the 2021 or 2022 Rome Braves regular seasons?
Correct. The ticket credit plus 10% bonus can only be applied to towards Rome Braves home game tickets during the 2021 or 2022 Rome Braves regular season(s).

REFUNDS

If I select “refund,” how will I receive my refund?
If you paid by credit card, we will refund the credit card(s) used to pay for your tickets. If you paid by check or cash, we will refund you via check. The refund will cover the total paid dollar amount of the tickets in your account for games originally scheduled to be played in 2020. All refunds will be processed within thirty (30) days of the originally requested date.

What if the credit card I used was lost or stolen and that number is no longer valid?
Please contact the Rome Braves ticket office at [email protected] so that a refund can be issued to you in the form of a check.

What if I used multiple credit cards to pay for my season tickets?
If you select a refund, your Braves representative will contact you to confirm how to split your refund among eligible cards.

Is there a deadline to when I can request a refund?
Yes. Monday, September 7 is the end of the originally scheduled 2020 regular season. Refunds must be requested by Monday, September 7. If no action is taken on your behalf by Tuesday, September 8, then we will automatically credit the value of your 2020 game tickets in your account to be used for any 2021 or 2022 Rome Braves regular-season home game(s). You will also receive the 10% credit bonus at that time.

Are the Rome Braves Offices open?
In the interest of public health and the safety for our employees, the majority of Rome Braves employees are still working remotely. Our Braves representatives remain available for fan inquiries. If you have questions, please email us at [email protected] or email your Rome Braves representative directly. Given the unprecedented nature and fluidity of what is taking place, we appreciate your patience as we diligently work through the many aspects and details of this continually evolving situation.