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RRExpress.com | The Official Site of the Round Rock Express

FAQs


Accessible Parking & Seating
All parking lots surrounding Dell Diamond offer spaces for guests with disabilities. All entrances to Dell Diamond are ADA accessible. ADA seating is available throughout the ballpark and can be requested online for all Express games. For additional assistance, please call us at 512-255-2255 ext. 1.

Alcohol
Texas state liquor laws prohibit guests from bringing alcohol beverages into Dell Diamond. The only alcohol permitted on the premises must be purchased and/or dispensed by authorized servers. Texas State Law prohibits the sale of alcoholic beverages to any person under the age of 21. All guests will be required to show approved identification. Only government-issued identification that is currently valid (not expired) and contains the following will be accepted: Name of Person, Photograph, Physical Description, and Date of Birth. No guest will be served more than two alcoholic beverages at any given time. Alcohol beverage sales on the concourse level will be cut off at the first pitch of the 8th inning during a baseball game.

Animals
Only properly identified service animals are permitted at Dell Diamond, unless for official dog-friendly Round Rock Express games which are outlined on our promotional schedule each season.

ATM
There are four ATM machines located at Dell Diamond. 

Autographs
Fans may gather for autographs at the top of the clubhouse stairs beneath the Home Run Porch before and after the game. Players are not permitted to sign autographs during the game. Please keep in mind that players must focus on their jobs, so please respect their judgment on signing or not signing autographs before or after the game. The players and team staff are employed by the Houston Astros, therefore the Express front office does not have control over whether players sign autographs or not.

Baby Changing Areas
Changing tables are available in all men's, women's and family restrooms throughout the ballpark.

Bag Inspections
To check for weapons, alcohol, contraband, and food or beverage, all bags and purses will be searched upon entry; failure to comply may result in entry being denied. Ticket takers will ask each patron attempting to enter the ballpark with a bag to have the bag open for a cursory visual inspection. Any unauthorized item(s) must be removed or consumed before entry will be permitted.

Hard shell coolers or cooler boxes will not be permitted in the ballpark. Small soft-sided, collapsible cooler bags or totes are permitted, but must be visually inspected before entry. The only outside food and/or beverage items allowed are one factory-sealed 16.9 fluid ounce clear bottle of water and one small single-serving packaged snack (i.e. fruit, trail mix, candy bar or chips) per person.

For the safety of all guests, weapons of any kind are strictly prohibited at Dell Diamond. The only exception is sworn law enforcement personnel.

Birthday & Anniversary Announcements
If you would like to have a birthday or anniversary listed on the video board, please email info@rrexpress.com. Announcement information is required 24 hours in advance. Announcements will appear on the video board in the middle of the second inning.

Breastfeeding Policy
The Round Rock Express welcome mothers who want to breastfeed at Dell Diamond. In a partnership with St. David's Medical Center Round Rock, we have installed the Lactation Station, an air-conditioned room for nursing and/or pumping mothers located on the third base concourse, or mothers may breastfeed in any public location of Dell Diamond. The ballpark offers comfortable spaces for mothers looking to feed their children in whichever form, and a bottle warmer is located at Guest Services for those that may need to utilize it. 

Broadcast Radio
Fans may listen to Mike Capps, voice of the Express, on AM 1300 The Zone or stream the game online at RRExpress.com. The program begins 15 minutes prior to the scheduled first pitch.

Bus Parking
Bus parking is allowed in the southwest parking lot near the Home Plate Gate. There is no charge for bus parking. More details on parking can be found at RRExpress.com.

Cameras & Video Equipment
Individual cameras and handheld video cameras are permitted in Dell Diamond for Round Rock Express games. Fans may not reproduce or live stream the game without the written consent of the Round Rock Express or interfere with other fans' enjoyment or view of the game.

Conduct
Any patron(s) displaying the following conduct will be subject to ejection from the ballpark: 1) interfering with other guests' ability to enjoy the game; 2) wearing obscene or indecent clothing; 3) appearing impaired/intoxicated; 4) interfering with the progress of the game or going on to the field without a credential or prior authorization (also subject to arrest).

Discounts
The Express offer ticket price discounts to the following groups in the following amounts: 1) $1 off for senior citizens (60 and over); 2) $1 off for children (12 and under); 3) half-price for military personnel (with valid ID); 4) lap children that do not require a seat (2 and under) are free; 5) groups of 20 or more can receive group discount pricing. Please note, these discounts are only available on tickets purchased over the phone or in person at the Dell Diamond ticket office.

Dugouts
Fans are not permitted on the dugout tops at any time unless they are participating in an in-game promotion and are escorted by an Express employee. This applies to before, during and after games and all other events.

Elevators
Elevators are located behind Section 114, in the Intel Club concierge tower and by the entrance to the Express administrative office near the First Base Gate.

Exit & Re-Entry
Fans may exit and re-enter the ballpark so long as they have their ticket hole-punched on their way out by an usher and must present that same ticket when re-entering Dell Diamond.

Fan Mail
Cards and letters to Round Rock Express players and personnel can be sent to:
Round Rock Express
C/O Player's Name
3400 E. Palm Valley Blvd.
Round Rock, TX 78665
Please be advised that items sent through the mail to be signed are done so at your own risk. Enclose a self-addressed, stamped envelope along with the item that you would like autographed. Though reasonable precautions will be taken, the Round Rock Express players, management and staff are not responsible if an item is not returned.

First Aid
The First Aid Station is located just inside the Home Plate Gate on the concourse level, next to Guest Services. If first aid assistance is needed, please go to the First Aid Station or contact the nearest Round Rock Express employee.

Foul Balls
Foul balls hit into the stands are yours to keep, courtesy of the Round Rock Express. Please stay alert at all times.

Gates Open
Stadium gates open one hour prior to the scheduled game time. There are three entrances to the ballpark: 1) Home Plate Gate; 2) First Base Gate; 3) Right Field Gate. The VIP Season Ticket Holder Gate opens one hour and 15 minutes prior to the scheduled game time.

Guest Services
The Guest Services desk is located just inside the Home Plate Gate. Stop by with any questions or concerns you might have.

Ice Chests & Coolers
Hard shell coolers or cooler boxes will not be permitted in the ballpark. Small soft-sided, collapsible cooler bags or totes are permitted, but must be visually inspected before entry. The only outside food and/or beverage items allowed are one factory-sealed 16.9 fluid ounce clear bottle of water and one small single-serving packaged snack (i.e. fruit, trail mix, candy bar or chips) per person.

Lawn Chairs
All types of lawn chairs are prohibited at Dell Diamond. Blankets and towels work best for sitting on the general admission outfield lawn and will not obstruct the view of those sitting near you. Seat cushions are also allowed at the ballpark.

Lost & Found
During games, lost and found is located at Guest Services, just inside the Home Plate Gate. If you lost an item at the ballpark, please call 512-255-2255 to report the item missing or to pick up the lost item during regular business hours.

Lost Children
If you lose your child during an Express game, immediately contact the nearest Round Rock Express employee or visit Guest Services.

Outside Food
The only outside food and/or beverage items allowed are one factory-sealed 16.9 fluid ounce clear bottle of water and one small single-serving packaged snack (i.e. fruit, trail mix, candy bar or chips) per person. Water fountains are available throughout Dell Diamond to refill water bottles, if needed.

Paging
The public address system at Dell Diamond will be used for paging in extreme cases only. Those needing to page someone should report to Guest Services, just inside the Home Plate Gate.

Parking
Parking for all Round Rock Express games is $10 per vehicle, cash or credit card. There is no charge for bus parking. Parking prices are subject to change for other events held at Dell Diamond. Please check specific event web pages for updated parking information and rates. More details on parking can be found at RRExpress.com.

Police
For the safety of our guests, police are present at all Express games and during most other events at Dell Diamond. If you have an emergency, please contact the nearest Round Rock Express employee or police officer.

Programs
Game programs are complementary to fans and can be found inside all gates. The program contains a scorecard, Express roster and player bios, statistics and information on the ballpark and other fun facts. Five editions are printed each season, with updated team information and stories for the fans.

Promotional Items
On promotional nights with limited quantities, fans with a single ticket will receive one item per person. Fans with additional tickets will be limited to the number of items per ticket, up to a maximum of four.

Rainout Policy
In the event that five innings of the game are not played (or 4 ½ innings if the Express are winning), a fan's ticket and parking pass will be good for any future current regular season home game and can be exchanged at the Express ticket office for a ticket and parking pass of equal or lesser value, subject to availability. More details on our Rainout Policy can be found at RRExpress.com

Restrooms
Both men's and women's restrooms are located throughout the ballpark, and there are two family restrooms. Men's restrooms are located behind sections 111, 116, 120, and at the end of the first base concourse, next to the Picnic Area. Women's restrooms are located behind sections 111, 118, 122, and at the end of the first base concourse, next to the Picnic Area. The family restrooms are located behind section 119. There are also restrooms located inside the Intel Club on the suite level.

Security
For the safety of our fans, all items carried into Dell Diamond are subject to search. No remote-controlled vehicles including cars and unmanned aircraft (drones) are authorized to operate on Round Rock Express property without the consent of the organization.

Smoking Policy
Smoking, including but not limited to vapor and e-cigarettes, is only allowed in the designated smoking areas at Dell Diamond, which are located on the outer concourse away from the seating areas.

Strollers
We welcome strollers at Dell Diamond. Please make sure they can be folded up and placed under your seat during the game or please find a Round Rock Express employee to locate a designated storage area on the main concourse.

Tailgating
Tailgating is allowed in Dell Diamond parking lots before Express games. However, you must stay confined to one parking space per vehicle. 

Ticket Office
Dell Diamond ticket office is located on the first base side of the ballpark, across from the United Heritage Center. The hours for the Express ticket office are 9 a.m. - 5 p.m. Monday - Friday on non-game days, 9 a.m. - 8 p.m. on weekday game days and 12 p.m. - 7 p.m. on weekend game days except for 1 p.m. start times on Sunday, in which the ticket office will be open from 10 a.m. - 2 p.m.

Tryouts
Tryouts are not held by Minor League Baseball teams. Our teams are assigned players by their Major League Baseball affiliate. The Major League Scouting Bureau conducts tryout camps around the country and can be reached at 909-980-1881 for tryout information.

Umbrellas
Umbrellas can only be used in the ballpark to shield rain and cannot be used to block the sun.

Water Fountains
Water fountains are located next to all restrooms throughout the ballpark.

Weapons
For the safety of all guests, weapons of any kind are strictly prohibited at Dell Diamond. The only exception is sworn law enforcement personnel. Guests wishing to enter the stadium for a game or event consent to a reasonable search for weapons before entering. Failure to comply with the above conditions will be denied admittance or may be ejected. No refunds or exchanges will be allowed in such an event.

Pursuant to Section 46.035 (b)(2), Penal Code (UNLAWFUL CARRYING OF HANDGUN BY LICENSE HOLDER) A license holder commits an offense if the license holder intentionally, knowingly, or recklessly carries a handgun under the authority of Subchapter H, Chapter 411, Government Code, regardless of whether the handgun is concealed or carried in a shoulder or belt holster, on or about the license holder's person on the premises where a high school, collegiate, or professional sporting event or interscholastic event is taking place, unless the license holder is a participant in the event and a handgun is used in the event.

Pursuant to Section 30.06, Penal Code (trespass by license holder with a concealed handgun), a person licensed under Subchapter H, Chapter 411, Government Code (handgun licensing law), may not enter this property with a concealed handgun.

Pursuant to Section 30.07, Penal Code (trespass by license holder with an openly carried handgun), a person licensed under Subchapter H, Chapter 411, Government Code (handgun licensing law), may not enter this property with a handgun that is carried openly.

Will Call Window
Guests may pick up will call tickets at the Dell Diamond ticket office, located on the first base side of the ballpark, across from the United Heritage Center. A valid photo ID must be presented when picking up tickets and tickets will only be released to the individual named on the envelope.