We always try our hardest to play games when they are regularly scheduled at Dell Diamond and generally, we will wait to see conditions at game time before making a call to suspend or postpone a game. Conditions often improve quickly in Central Texas and our field has a state-of-the-art draining system that helps our award-winning grounds crew get the surface play-ready in a swift amount of time.
Given that we only have a handful of off days throughout our 140-game season, it is imperative we try our best to get the game in when regularly scheduled. We will post updates regarding any game time changes to our Facebook and Twitter accounts.
Of course, sometimes we are forced to postpone or suspend a game. In the event that happens, here are some answers to frequently asked questions about exchanging your tickets.
1. What constitutes a rainout/when will I get a raincheck?
A raincheck is issued if we have to postpone the game before it has started or if we have to suspend the game before five innings have been completed (or 4 1/2 innings if the Express are winning).
2. How do I exchange my ticket?
Bring your physical ticket stub from the postponed or suspended game to the Express ticket office during normal business hours (9 a.m. - 5 p.m. Monday - Friday on non-game days, 9 a.m. - 8 p.m. on weekday game days and 12 p.m. - 7 p.m. on weekend game days with the exception of 1 p.m. start times on Sunday, in which the ticket office will be open from 10 a.m. - 2 p.m.).
3. When does my raincheck expire?
Your raincheck expires at the end of the current regular season.
4. What game can I use my raincheck on?
Your raincheck is good for a ticket of equal or lesser value to any other Express home game during the current regular season, subject to availability.
5. How do we know if a game is rained out or postponed before coming to Dell Diamond?
6. If a postponed game is rescheduled for a double header, do I have to use my tickets then?
No, you may exchange your ticket to any other Express home game during the current regular season.
7. What about parking?
Save your parking receipt and bring it with you to any other Express home game during the current regular season and turn it in to the attendant for complimentary parking that evening.