Frequently Asked Questions
The ServPro Will Call Booth is located right outside of the main entrance.
ADVANCE TICKET SALES
Tickets for future Salem Sox games at Salem Memorial Ballpark may be purchased in one of the following ways:
In Person: Tickets are available at the main box office located adjacent to Salem Memorial Ballpark Monday through Friday, 9:00 AM - 5:00 PM.
By Phone: Tickets are available by calling 540-389-3333.
There is an ATM machine located by the elevator on the main concourse.
BEER & WINE SALES
The Salem Sox encourage all patrons 21-and-older to please drink responsibly and designate a sober driver. All fans that consume beer or wine at the Ballpark must present a valid ID at the ID Check Station located inside the main stadium gates. Salem Red Sox concession employees reserve the right to refuse the sale of beer or wine to any patron at their sole discretion. Fans are limited to two (2) alcoholic beverages per transaction.
There are two full-service concession stands, two beverage express stations, one Sweet Spot Ice Cream Shoppe, one Bull & Bones Grill, and various vendors throughout the Ballpark.
Stadium: 1004 Texas Street - Salem, VA 24153
Mailing: P.O. Box 842 - Salem, VA 24153
Phone: 540-389-3333 - Fax: 540-389-9710
An elevator is located behind home plate. The Salem Red Sox ask that the elevator be reserved for the use of Luxury Suite Guests, Club Level Guests, press and employees only, as well as those fans with accessibility needs.
Salem Memorial Ballpark is a place for families to come and enjoy themselves in a clean, wholesome atmosphere. Fans are asked to refrain from using foul language while at the Ballpark. Offenders may be subject to ejection from the stadium at the sole discretion of the Salem Red Sox.
In an effort to protect both fans and players, the Salem Red Sox maintain a zero-tolerance policy regarding fan interference with balls in play or any player on the field. Failure to comply with this rule will result in immediate removal from Salem Memorial Ballpark and may result in prosecution.
325' LF / 401' CF / 325' RF
In the event of an emergency, please find the closest Sox employee who will help you find an EMT to assist you. For bumps and bruises, the First Aid Station is located on the back of the concourse near the Kids Zone.
FOOD AND BEVERAGE POLICY
Due to Carolina League Rules, no outside food, beverages, coolers, bottles or cans are allowed into Salem Memorial Ballpark at any time.
Foul balls can be hit into the stands at any time. Please be alert! You are welcome to keep any balls that are hit into the stands. At no time, however, is anyone allowed to throw a ball back on the field. Violators will be subject to ejection. In addition, any fan who interferes with a live ball in play will be removed from Salem Memorial Ballpark immediately.
Gates will open one hour prior to the start of all Home Games during the 2018 season unless otherwise noted.
The Hometown Bank Customer Service Center is located directly behind home plate on the main concourse. The booth is open 30 minutes prior to gates opening and closes 30 minutes after the end of the game.
Want to enjoy an ice-cold adult beverage at the game? Stop by the ID booth located on the main concourse behind home plate to get a wristband to purchase your drink of choice. The Salem Red Sox encourage all fans to drink responsibly.
The Salem Red Sox Kids Zone is located behind the third base concourse next to the Official Salem Red Sox Team Store. The Kids Zone features several different inflatable rides for kids of all ages, so stop by today!
LOST AND FOUND
Lost articles should be brought to the Hometown Bank Customer Service Booth located behind home plate. These items will be held for two weeks after they've been turned in. If you feel your item may have been lost at Haley Toyota Field, please call 540-389-3333 to report or reclaim your lost articles.
MERCHANDISE & SOUVENIRS
The Salem Red Sox Official Team Store offers a huge selection of souvenirs. The Salem Red Sox Team Store is located next to the Kids Zone on the left field concourse. You can also shop online at www.salemsox.com or by calling 540-389-3333.
Mini Fenway is a to-scale replica of "America's Most Beloved Ballpark," Fenway Park. The field is open and free at all Salem Red Sox home games (weather permitting) and is available for off-day reservations.
On-field access is limited to authorized personnel only. Any guest who is not authorized and attempts to access the field will be removed from Salem Memorial Ballpark immediately and may be subject to prosecution.
Parking is available free of charge on a first-come, first served basis in front of Salem Memorial Ballpark.
Promotional items are generally given out to the first 1,000 fans through the gates. In order to receive an item, a fan must have a game day ticket and pass through the turnstile. For a full list of upcoming promotions, visit www.salemsox.com/promotions.
All 140 home and away Salem Red Sox games are broadcast on ESPN Roanoke, ESPN Blacksburg, and free online at www.salemsox.com
If a game has been postponed due to rain or any other factor prior to completion of an official game (4 ½ innings if the Sox are winning), fans may exchange their ticket for a ticket of equal or lesser value to a future 2018 regular season home game, subject to availability. If the home game is called and it is an official game (4 ½ innings with the Sox in the lead), then tickets are not redeemable for future games.
Restrooms are conveniently located throughout the ballpark on the back side of the main concourse.
There is no smoking in the seating areas of Salem Memorial Ballpark. There is a designated smoking area located on the back side of the concourse on the right field side of home plate and on both Picnic Decks after 7:45 PM.
There is a NO REFUND ticket policy at Salem Memorial Ballpark.
For the safety and convenience of all fans, umbrellas are allowed in the stadium.
THE CLUB IS THE EXCLUSIVE OWNER OF ALL COPYRIGHT AND OTHER PROPRIETARY RIGHTS IN THE GAME AND THE GAME INFORMATION. THE CLUB, THE PARTICIPATING CLUB, MAJOR LEAGUE BASEBALL PROPERTIES, INC., MINOR LEAGUE BASEBALL, AND MLB ADVANCED MEDIA, LP SHALL HAVE THE UNRESTRICTED RIGHT AND LICENSE TO USE THE TICKET HOLDER'S LIKENESS AS INCLUDED IN ANY BROADCAST (LIVE OR RECORDED), TELECAST OR PHOTOGRAPH TAKEN IN CONNECTION WITH THE GAME. THE HOLDER GRANTS PERMISSION TO THE CLUB, THE OTHER PARTICIPATING CLUBS AND THEIR AGENTS, AFFILIATES AND LICENSEES TO UTILIZE THE TICKET HOLDER'S IMAGE OR LIKENESS INCIDENTAL TO ANY LIVE OR RECORDED VIDEO DISPLAY OR OTHER TRANSMISSION OR REPRODUCTION, IN WHOLE OR IN PART, OF THE GAME TO WHICH THIS TICKET ADMITS THEM FOR ANY PURPOSE WHATSOEVER INCLUDING COMMERCIAL PURPOSES.