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ADVANCE TICKETS
Guests can purchase available tickets to upcoming Dash home games by calling (336) 714-2287, clicking here, visiting the Box Office at Truist Stadium or at the Team Administrative Office at: 300 S Liberty St Ste 100 Winston-Salem, NC 27101
AFFILIATION
The Winston-Salem Dash are the High-A affiliate of the Chicago White Sox and a member of the South Atlantic League.
AISLE POLICY
As a courtesy to others, guests are requested to refrain from walking in aisles during player at-bats.
ALCOHOL
North Carolina law states that fans must be 21 years of age to purchase and/or consume alcoholic beverages. Upon request, each customer may be asked to present valid identification at the time of purchase. The Winston-Salem Dash reserve the right to refuse service to any fan. If fans find themselves in need of transportation service, direct them to the Customer Service Booth. Alcohol sales will cease at the last out of the 7th inning or 2.5 hours after first pitch.
ANIMALS
Certified service animals or service animals in training are welcome at Truist Stadium. Any other animals are prohibited from entering the ballpark. Any exceptions will be at the discretion and authorization of the Winston-Salem Dash.
Every Thursday, we host Pups in the Park where dogs will be allowed into the ballpark. Owners must sign a waiver prior, found here, to entry for any dog attending the game.
ATM
There is an ATM provided by Truist located in the Merch Den behind Section 110.
AUTOGRAPHS
Winston-Salem Dash players often sign autographs before each game when time permits. There are several areas near the playing field that will be conducive to guests getting autographs, including the areas around the home and visitors dugouts and the home bullpen. Players may also sign autographs at the On-Deck Lounge & Lowes Foods Landing.
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BABY CHANGING TABLE STATIONS
Baby changing tables are available in all family restrooms throughout Truist Stadium. Some guests may prefer a more secluded area that doesn't have bathrooms. Please go to Customer Service for this request.
BAGS/BACKPACKS
Truist Stadium has implemented a Clear Bag Policy. All bags and containers are subject to inspection by Customer Service staff prior to entering the ballpark. All bags must be clear and no larger than 12" x 6" x13" or a one-gallon plastic resealable bag. Clutches or small purses no larger than 6.5" x4.5" are allowes in and subject to search. at the gate. Coolers and bags or backpacks with metal frames are not allowed into Truist Stadium. All bags must fit under stadium seats. They cannot block the aisle.
Please note: Fans with food allergies must report to the Box Office for a special allergy sticker for the cooler. Only the individuals with the food allergy will be allowed to bring the cooler in, they may not transport more food for members of their party.
BATTING PRACTICE
Fans are welcome to watch batting practice from outside the gates. Ballpark gates will open 60 minutes before first pitch for all guests and 75 minutes for VIP and Flow Club members.
BICYCLE PARKING
Bicycle stands are available for use by guests outside the right field main entrance of Truist Stadium near centerfield.
BIRTHDAY PARTIES
Kids of all ages have a blast when they celebrate their birthday at Truist Stadium. We can place parties in the lower-level are or they can reserve one of the more private hospitality areas. For pricing & options please call (336) 714-2287.
BOLT'S ILLUSTRATED
Bolt's Illustrated is the official gameday program of the Winston-Salem Dash. it is published every homestand and contains player features, info about Dash players & coaches, team stats & info about our opponent for the homestand. You can view all issues of Bolt's Illustrated here.
BOX OFFICE HOURS OF OPERATION
Non-Gamedays On non-gamedays, please visit our main office at 300 S Liberty St, Suite 100 or call (336) 714-2287. The main office is open M-F, 9AM - 5PM. The Box Office and Main Office will be closed on non-game weekends.
Game Days For games Tuesday - Saturday, the Box Office will open at 2PM through the middle of the 7th inning. For Sunday games the Box Office will open at 11AM. Games Tues-Sat will begin at 6:30PM and Sunday games being at 2PM
Game Exceptions: Tuesday, April 22 (11AM) & Sunday, May 25 (6:30PM)
BROKEN SEATS
If you become aware of a broken or loose seat, report the seating location to the Customer Service Booth behind section 109.
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CAMERAS AND CAMCORDERS
Still and video cameras are welcome in Truist Stadium. Guests are asked to avoid standing in the aisles while using video equipment, obstructing the views of others, or using tripods or monopods. Tripods are not allowed unless wearing media credentials. No image or video taken inside Truist Stadium may be reused or re-broadcasted for commercial purposes without the express written consent of the Winston-Salem Dash.
CELLULAR PHONES
Guests are welcome to use cellular phones in Truist Stadium provided their use does not disturb other guests.
CHEWING TOBACCO
Chewing tobacco is not permitted in Truist Stadium.
CHAIRS
Stackable chairs will be provided for guests accompanying those in wheelchairs. Requests for additional chairs can be made in advance on gamedays through users or members of the operations team.
CHILDREN'S TICKET POLICY
Truist Stadium offers complimentary admission to children 3 years of age and under, provided they are accompanied by an adult with a valid ticket. The children must sit in the lap of the accompanying adult and not occupy an additional seat.
CREDIT CARD POLICIES
Visa, MasterCard, Discover, and American Express are now accepted at select registers in all permanent concession stands, as well as the Dash Team Store inside the ballpark. A photo ID is required with any credit card purchase. Credit cards are also accepted as payment for gameday orders in the luxury suites and party decks. an ATM is located in our Merch den for use by any patron, located behind section 110. To better serve our customers more efficiently, all concessions stands and the Team Store in Truist Stadium will be cashless.
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DASH TEAM STORE
Dash merchandise is available at two locations inside the ballpark. First, the Team Store is located near the main gates just behind Centerfield. The other is the March Den located between Sections 110 & 111. Guests can purchase official game-used items, accessories and everything in between.
DIRECTIONS TO TRUIST STADIUM
951 Ballpark Way, Winston-Salem, NC 27101
The new Truist Stadium traffic map can be found here. The map includes these step-by-step instructions for fans that are also outlined below.
From the North: Merge onto US 52S. Take US 421W Exit 110B. Take Cherry St. Exit 233B. Turn right on to Cherry St. Turn left on to First St. Turn left on to Marshall St. Turn Right on to Wachovia St. Turn left on to Broad St. Follow Dash Parking Attendant directions to park in one of the Dash's Paid Parking Lots.
From the East (from Business 40 Westbound): Merge on to US 421W. Take Cherry St. Exit 233B. Turn right on to Cherry St. Turn left on to First St. Turn left on to Marshall St. Turn Right on to Wachovia St. Turn left on to Broad St. Follow Dash Parking Attendant and A-frame signage directions to park in one of the Dash's Paid Parking Lots.
From the West: Merge on to I-40E. Merge on to US 421E. Take Cloverdale Exit 234C. Turn left at the light. Follow Dash Parking Attendant and A-frame signage directions to park in one of the Dash's Paid Parking Lots on Fayette, Thomas, or Burke St.
From the South: Merge onto US 52N. Take US 421W Exit 109B. Take Cherry St. Exit 233B. Turn right on to Cherry St. Turn left on to First St. Turn left on to Marshall St. Turn Right on to Wachovia St. Turn left on to Broad St. Follow Dash Parking Attendant and A-frame signage directions to park in one of the Dash's Paid Parking Lots
Note: The Winston-Salem Dash Administrative Offices are located at 300 S Liberty Street, Suite 100.
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ELEVATOR
The elevator is located at the VIP entrance on the ground level or behind Section 110 on the main concourse. It is accessible to guests holding Club Level tickets.
EMPLOYMENT OPPORTUNITIES
Employment information with the Winston-Salem Dash is available online here. To apply within, stop by the Dash Administrative Offices located at:
300 S. Liberty Street, Suite 100
Winston-Salem, NC 27101
EXIT/RE-ENTRY
Guests wishing to leave the ballpark but planning to return during the same game must see a Customer Service Team member to get their hand stamped prior to exiting.
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FAMILY RESTROOMS
For the convenience of our guests, there are two family restrooms located inside Truist Stadium, and they are located behind Sections 110 and 113.
FAN BEHAVIOR
While at Truist Stadium, we want everyone to have a great time! Fans using loud, obscene or abusive language, or engaging in any other conduct detrimental to the social environment of enjoying a public event will be asked to cease their conduct and may be subject to ejection from the stadium if the conduct is deemed overly offensive.
Examples of this type of conduct include intoxication, unruly behavior, use of foul language, inappropriate dress (shirts and shoes are required, and offensive or suggestive attire is not permitted) violation of local, state or federal law, behavior deemed objectionable by the Winston-Salem Dash, or any behavior that infringes upon other fans' ability to enjoy the game.
FAN INTERFERENCE
In the interest of player and guest safety, the Winston-Salem Dash maintain a zero-tolerance policy regarding fan interference with a ball in play, disruption of an event at Truist Stadium, or interfering with field and stadium staff. Failure to comply with this policy will result in immediate removal from Truist Stadium.
FAN MAIL
Mail for the players, personnel and broadcasters can be sent to:
Dash Player/Personnel or Broadcaster Name
c/o Winston-Salem Dash
300 S. Liberty Street, Suite 100
Winston-Salem, NC 27101
Please note: The Winston-Salem Dash are not responsible for items not signed or returned safely to the sender.
FIRST AID
The Dash partner with Fosyth Country EMS for first aid needs. For guests needing non-emergency medical attention, the First Aid station is located on the main concourse directly behind the Lowes Foods Landing near Section 105.
FOOD AND BEVERAGE POLICIES
Outside food or beverages are not permitted into Truist Stadium. Fans with dietary needs or food allergies can bring in outside food & beverages, providing that they have requested special stickers from the Box Office. No form of alcohol is permitted to be taken out of the ballpark as well as food from all-you-can-eat plans such as the Lowes Foods Landing and/or Flow Club plates.
Fans seating in the Flow Club Wings and in Sections 110 - 112 will have access to Dash 'N Go, the Dash's food and beverage ordering app and in-seat service exclusive to Truist Stadium.
FOUL BALLS/HOME RUN BALLS
Guests are welcome to keep any foul ball or home run ball hit into the stands. At no time should a foul ball or home run ball be thrown back onto the field. Guests throwing any object onto the field or interfering with a ball in play will be subject to removal. Guests should stay alert at all times for bats, balls and other objects that could land in the seating area.
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GATE TIMES
All gates open to the general public 60 minutes prior to first pitch and 75 minutes for VIP & Flow Club guests. 75 minutes for Camel City Club Members, Flow Club Tables, Flow Club Wings, Suites and Party Decks.
GIFT CERTIFICATES
Gift Certificates merchandise are available by emailing Director of Merchandise, Sidney, at sidney.laughlin@wsdash.com.
GROUP SALES/PRIVATE EVENTS
The Winston-Salem Dash offer outings for groups of 20 or more. Some of the facilities include our luxury suites, party decks and group seats. For specific information and pricing, please call a group sales representative at (336) 714-2287. Fans can also visit the Customer Service Booth located behind Section 110 to speak with a group sales representative.
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HANDICAPPED PARKING
There are 16 reserved handicap parking spots located at either the main gate in right-center field (enter through the Broad St. entrance) or at the Flow Club entrance (off of Peters Creek Parkway entrance). Parking is $10 in both locations.These spaces are first-come, first-serve. The Dash will make every attempt to park all handicap patrons as close to the stadium as possible. Please see a Dash parking lot attendant if no handicap parking spots remain upon your arrival. There is also a Dash golf cart available to transport customers directly to the main entrance.
HANDICAPPED SEATING
Truist Stadium is equipped with handicap seating with companion seating available upon request. If a fan needs any special assistance, please contact any member of the Dash ticketing staff or your section usher to accommodate any needs you may have.
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DASH KIDS CLUB, PRESENTED BY LOWES FOODS
The Winston-Salem Dash are excited to be launching their new Kids Club presented by Lowes Foods for the 2024 season. The Kids Club allows Dash fans under the age of 12 the opportunity to access exclusive experiences, prizes and more! All members of the Kids Club will receive a Kids Club badge and lanyard! Choose from our free Purple Pass membership or purchase a Gold Pass membership for $25 to unlock even more benefits for the 2024 season!
Purchase your Kids Club Membership HERE
All Kids Club passes can be picked up at Customer Service during your first game at Truist Stadium during the season.
KIDS ZONE
Enjoy free Kids Zone all season long.
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LOST AND FOUND
Misplaced articles may be turned in at the Customer Service Booth on the Concourse behind Section 109. The Winston-Salem Dash will record pertinent information, and lost articles will be cataloged and held for the duration of the season. Items not claimed prior to the end of the season will be donated to charity. Guests needing assistance in retrieving lost items during non-game hours may call (336) 714-2287.
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MEDIA
The Winston-Salem Dash Marketing Department handles all matters concerning any form of news/media. For credential requests or inquiries about player or staff interviews, please contact Andrew Murphy at andrew.murphy@wsdash.com or Morgan Clausel at morgan.clausel@wsdash.com.
MILITARY DISCOUNT
Active Military personnel will receive a $1 discount on all tickets. Please have military ID available to show at the Box Office.
NATIONAL ANTHEM
The Winston-Salem Dash will hold their annual National Anthem Tryouts in March. For information on trying out to sing the anthem, contact Director of Promotions and Entertainment, Caela McBride, at caela.mcbride@wsdash.com.
NOISE-MAKING DEVICES
Musical instruments or any type of noise-making device are not allowed into Truist Stadium.
NURSING MOTHERS
Nursing mothers who require private accommodations are welcome to use the family restrooms located at Sections 110 and 113. They may also go to Customer Service for access to a private area.
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PAGING
The public address system (PA) is not used for paging guests. However, in the event of a medical emergency or special circumstance, consideration will be given to using the PA..
PARKING
There are various parking lots around Truist Stadium. Parking costs $10. Parking is included in many ticket packages.
The Dash have introduced a new payment process to expedite parking at Dash games and other events at Truist Stadium. This quick and efficient method of cashless payment provides fans an even faster way to park and is brought to us by Winston-Salem based Smart Park.
Fans can use the following steps to get started with a one-time download/setup:
- Download the PayByPhone app via the Apple Store or Google Play Store on your smartphone.
- Set up your account and enter your license plate and payment information.
- Upon arriving at the stadium, open your PayByPhone app.
- Enter the parking lot Location Code (posted on the green and black signs in each lot) into the PayByPhone app.
- Process your payment. Parking for Dash games is $10 for onsite parking lots. Free parking is available at the Center City Garage on Fourth Street for all Thursday – Saturday games. A free shuttle runs from the Center City Garage to Truist Stadium on those days. Additional shuttle details are available at www.wsdash.com
If fans do not have a smart phone, they can pay by phone using a toll-free number listed on the parking lot signs.
Season ticket members, team partners and vendors who have parking passes do not need to download the app. These guests can continue to display their parking passes inside their vehicles for access to the appropriate lots.
PLAYER APPEARANCES
Dash players and coaches do not make private appearances. They do, however, make several sponsored appearances each summer. Refer to our website or social media channels for any updates on player or coach appearances.
PROHIBITED ITEMS
For the comfort and security of all, the following items are not permitted:
- Balloons
- Coolers
- Drones
- Firearms
- Folding Chairs
- Food & Drink
- Footballs
- Fireworks
- Frisbees
- Hoverboards
- Inflatable Balls
- Laser Pointers
- Noisemakers
- Stereo/Speaker
- Pocket Knives
- Private Banners
- Weapons
The Winston-Salem Dash reserve the right to inspect and remove any packages and/or containers.
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RADIO
In 2025, every Winston-Salem Dash home game (and select road games) will be broadcast live on wsdash.com/broadcast, on MiLB.TV and Bally Sports.
RAIN DELAY/CANCELLATION
The Winston-Salem Dash will make every reasonable attempt to complete each and every home game. Professional baseball requires at least five (5) innings to be completed (4.5 if the home team is leading) to be considered a complete game. If a Dash home game is rained out, the policy for your game will be announced on the Dash's website and social media including instructions on how to redeem your ticket for a future game.
All game updates will be made via Dash website and social media.
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SMOKING AREAS
Truist Stadium is a non-smoking and non-vaping facility. Smoking is permitted only outside of designated stadium gate locations throughout the facility. Fans must have a Customer Service Staff member stamp their hand for re-entry to the stadium.
SOCIAL NETWORKING
The Dash maintain a presence in the world of online social networking. Become a fan of the Dash on Facebook, X, Instagram, TikTok, YouTube, and LinkedIn for special offers, in-game updates, breaking news and much more.
SOLICITATION/DISTRIBUTION OF LITERATURE
Guests are prohibited from distributing banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, posters, stickers or any other written, printed and/or painted materials, without written permission from the Winston-Salem Dash.
STADIUM EVACUATION PLAN
In the unlikely event of a fire or an act of terrorism, the crowd will be notified to exit at one of the three following exit points of the stadium by the public address announcer: Main Gate (located in right field), Left Field Gate (located in left field), Peters Creek Gate (located behind third base), or VIP Entrance doors. Dash front office and gameday staff members will be used to direct crowd traffic then will find a safe place for the duration of the event.
STROLLERS/BUGGIES
Truist Stadium welcomes guests with strollers. However, their use should not in any way inhibit general guest movement or block any aisles. Strollers should be stored underneath the guest's seat or can be checked at the Customer Service Booth behind Section 109.
SUITE RENTALS
Truist Stadium luxury suites are available for groups of 14 or 28 who desire privacy and a more exclusive setting. The Dash offer a limited number of luxury suites for rental on a game-by-game basis. Suites can be purchased online here or by calling (336) 714-2287.
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TEXT-TO-REPORT
Returning for the 2025 season is the Text-To-Report customer service support program for fans to give real-time feedback and file complaints in a more discreet way. Fans experiencing any sort of issue can text (833) 320-9419 to be linked directly with Front Office personnel on this issue.
TOBACCO USE AREAS
Truist Stadium is a tobacco-free facility. No tobacco use in any form will be permitted inside the gates. If fans would like to use tobacco products, they will need to exit the ballpark. This includes smokeless tobacco, vapes/e-cigarettes and cigarettes. No guest will be permitted to exit the stadium with food & beverages.
UMBRELLAS
Umbrellas are permitted inside Truist Stadium should rain be in forecast and on unusually hot days, provided they do not block the view of other guests.
VIDEO BOARD MESSAGES
Personalized birthday or other celebratory messages can be displayed on the electronic video board at Truist Stadium for a $10 donation to the Winston-Salem Youth Sports Foundation. All requests must be made by the 5th inning at the Customer Service Booth behind section 109. Guests may call (336) 714-2287 for further information.
VIDEO REQUESTS
Guests may request footage of a pregame ceremony or in-game promotion by contacting the Dash's Marketing department at marketing@wsdash.com. A fee may apply.
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WEBSITE
Visit the Winston-Salem Dash website at www.wsdash.com for detailed team and ballpark information, info about special promotions and giveaways, player features and more.
WILL CALL
Will Call tickets left for another party may be collected at the Will Call Window at the Box Office, located at the main gates in center field.