*SAVE $3.00 on each ticket you purchase in advance of game day!
Sahlen Field Box Office/Will Call Hours
When the Bisons are home...
- Day Games (Mon-Fri): 9am - 5pm
- Night Games (Mon-Fri): 9am - 2 hrs after first pitch
- Day Games (Sat & Sun): 10am - 2 hrs after first pitch
- Night Games (Sat): 12pm - 2hrs after first pitch
When the Bisons are on the road...
- Mon-Fri: 9am - 5pm
- Sat.: 10am - 2pm
- Sun.: CLOSED
**Please Note** The Sahlen Field Box Office will remain temporarily closed due to the coronavirus pandemic. There will also be no tickets issued for any Blue Jays games played at Sahlen Field this summer as those games will remain closed to the public.
For more information on ticket refunds & credits for 2020 Bisons Tickets, please visit our 2020 Season Updates Page.
Frequently Asked Questions - Tickets
When does Will Call open?
Located just to the right of the Sahlen Field Box Office on the Swan St. side of the ballpark, Will Call is open one hour before the scheduled start time of the game. Prior to that, tickets left at will call can be picked up at Sahlen Field Box Office windows.
When do the Gates open?
Generally speaking, Sahlen Field gates open one hour before the scheduled start time of the game. However, that is subject to change and may be opened earlier or later during special events and/or doubleheaders. For fridaynightbash! games, ballpark gates open at 5pm to allow entry to the Resurgence Brewing 'Happy Hour.'
What are the benefits to purchasing my tickets in advance of game days?
You can SAVE $3.00 OFF the price of every single-game Bisons ticket when purchasing in advance of game day. That includes single-game purchases on Bisons.com or at the Sahlen Field Box Office.
How do rainouts work? When does a game get postponed?
Please refer to the Rain Delay/Rainouts Page on Bisons.com for all questions regarding games in inclement weather.
Does my child need a ticket, too?
Children three years old and younger do not require a ticket to attend a Bisons game as long as they don't occupy their own seat. Anyone four years old and older require a ticket.
What can I carry into the ballpark with me?
To ensure the safety of fans, players and Bisons associates, there are strict guidelines in place for what you can and can't bring into the ballpark. Please CLICK HERE for the ballpark's Carry-In Policies and ballpark guidelines.
We have a group coming to the game...What are my options?
Check out our Group Outings page. There, you can start building the perfect group outing in any of the ballpark's great party areas like Game Day Rental Suites, the Bully Hill Party Deck, the Labbat Blue Zone, the Centerfield Pavilion.
How do I make sure I get a giveaway item?
On giveaway days, you should enter the the Inspire Dental Gate at Swan St. There, you will receive a voucher for the day's giveaway (while supplies last), which you'll be able to redeem at One Celery Place in the main concourse for the event's item. Because there is no re-entry to the ballpark once your ticket is scanned, it is imperative that you do not enter through another gate if you wish to receive a giveaway. As a reminder, all giveaways are while supplies last.
I lost my ticket? How can I get one re-printed?
If you misplaced your tickets, or forget to bring your tickets to a game, you may obtain a special duplicate ticket by visiting the Sahlen Field Box Office, located on the Swan St. side of the ballpark. Your tickets will be reprinted by paying the face value of your tickets. The next time you come to a game, bring the tickets you misplaced or forgot and you will be reimbursed the amount you paid to have your tickets reprinted.
What seating options are there for physically disabled fans?
There are reserved wheelchair spaces located on the Main level, in Row W of Sections 100-114 and 123-134. Because of the limited seating availability in these specified areas, only one escort is allowed to accompany each wheelchair-bound fan. Additional seating can be purchased nearby. Guest Relations has two wheelchairs available for use in transporting fans.
What are 'Special Event' games?
Every Bisons home game has a promotion or a theme tied into it to help make your experience unforgettable.. However, the term 'Special Event' refers to a game that has its only indepedent ticket price. For example, the KeyBank Independence Eve Celebration with the BPO is a Bisons 'Special Event' game. Because of this, unused flex tickets and tickets from postponed games cannot be redeemed for a 'Special Event' game.
At this time, the July 3rd BPO game is the Bisons only scheduled 'Special Event' game.