A Guide to Frequently Asked Questions about Coolray Field

Address

Mailing: P.O. Box 490310, Lawrenceville, GA, 30049

Shipping/GPS: Coolray Field, 2500 Buford Drive, Lawrenceville, GA, 30043

Advance Tickets

Advance tickets may be purchased for any Stripers home game, pending availability, at the Advance Ticket Booth located behind Section 100, at the Gwinnett Stripers Ticket Office, or online at GoStripers.com. All advance ticket prices are $3 less than day-of-game prices:

• Cutwater Club: $30 advance ($33 day of game)
• Dugout Seats: $20 advance ($23 day of game)
• Infield Box: $17 advance ($20 day of game)
• Field Box: $15 advance ($18 day of game)
• General Admission/The Bank: $8 advance ($11 day of game)

All tickets will be contactless Mobile Tickets in 2021.

Alcohol

No alcoholic beverages may be brought into or taken out of Coolray Field. Sale of alcoholic beverages will conclude with the first pitch of the 8th inning.

Animals

Only certified guide dogs are permitted in Coolray Field, except during Wet Nose Wednesdays (limited to the "The Bank" lawn/berm area only).

ATM

Coolray Field has two ATM locations:

• On the main plaza near the Ticket Office
• On the third base concourse near the concession stands

Bags

Clear Bag Policy: In the interest of enhancing existing security measures and enforcing the most touch-free experience possible, Coolray Field requires clear bags. All bags entering Coolray Field are subject to inspection.

The Bank

"The Bank" is a General Admission seating area located on the grass lawn area beyond the outfield fence. The Bank is open every game, and space is first come, first-serve. Purchase in advance for $8 or pay $11 on the day of the game. Blankets are permitted, but lawn chairs are not.

Banned Items

For the safety of all fans, the following items are not permitted in the stadium: laser pointers, glass bottles or cans, weapons of any kind, lawn chairs, pets, banners and/or flags of any kind with a stick, alcohol or drugs, outside food and beverages (with the exception of one sealed bottle of water per ticketed fan), and any other objects that can be dangerous when thrown.

Birthdays

Celebrate your child's birthday at Coolray Field! All Birthday Party Packages include a pre-game meal consisting of hot dogs, chips, dessert and refreshments per guest. In addition, the birthday child will have "Happy Birthday" sung to them while on the Stripers Dugout during the game! This package requires a minimum of 10 guests. Space is limited, so call 678-277-0340 today to reserve your party.

Birthday Announcements

See “Video Board Messages” for more details.

Broadcasts

Radio: Information to come.

Video: All Stripers’ home and road games are broadcast exclusively through MiLB.TV. You must purchase a MiLB.TV subscription to watch.

Cameras and Video

Fans are welcome to bring cameras and hand-held video cameras into Coolray Field as long as the equipment does not interfere with the enjoyment of the game by others. Please contact our Media Relations Department at 678-277-0320 for use of equipment requiring a tripod or monopod, or use of drones. Camera cases must be inspected upon entry to Coolray Field.

Cellular Phones / Mobile Devices

Use of cellular phones is permitted providing it does not interfere with the enjoyment of the game by others. Coolray Field offers a free Wi-Fi connection in specific areas of the ballpark.

Children's Tickets

Children age two (2) and younger do not require a ticket to attend a game, as long as they sit on the lap of an adult.

Chopper the Groundhog

This famous groundhog (Marmota monax, also known as a woodchuck or a whistlepig) is proud to be the official mascot of the Gwinnett Stripers. Chopper was born on September 15, 2008 in Gwinnett County, GA and is a descendant of General Beauregard Lee, Georgia's famous weather prognosticator. Catch him cheering with fans throughout Coolray Field all season long. When he's not at the games, Chopper can be found at public events all over Gwinnett County and beyond. Request an appearance from Chopper at your event.

Community Relations / Outreach

For more information on the Stripers' Community Outreach initiatives, including the Grant Program, Donation Requests, Speakers and Appearances, etc., visit GoStripers.com/community.

Concessions

A variety of food and drink offerings are available at the stands throughout Coolray Field, courtesy of concessions partner Professional Sports Catering. No outside food or beverages (with the exception of one sealed bottle of water per ticketed fan) are allowed in Coolray Field. All concessions locations are included on our Stadium Map.

No Straws/Lids: In an effort to reduce waste and prevent marine plastic pollution, the Stripers and Professional Sports Catering no longer offer single-use plastic straws and lids at concession stands or points of sale. A limited number of straws and lids will be available only by request for fans with special needs.

Contact Us

Main Office: 678-277-0300

Ticket Office: 678-277-0340

Email: [email protected]

Credit Cards

The Gwinnett Stripers accept Visa, MasterCard, American Express, and Discover Card.

Customer Service Booth

The Customer Service booth is located on the main concourse behind section 100. For questions, scorecards and rosters, please visit this location.

Cutwater Club

The premium experience at Coolray Field, the Cutwater Club seats you closer to the batter's box than the pitcher is on the mound. Cutwater Club Members will enjoy the added benefits of food service access, free parking, a private entrance that opens 30 minutes before regular gates, and a view of the Stripers' indoor batting cages. For more information on a membership in the Cutwater Club, call 678-277-0340.

Cutwater Club Food Service Times:

• 12:05 p.m. game: Food service from 10:30 a.m. to 12:30 p.m.
• 1:05 p.m. game: Food service from 11:30 a.m. to 1:30 p.m.
• 6:05 p.m. game: Food service from 4:30 p.m. to 6:30 p.m.
• 7:05 p.m. game: Food service from 5:30 p.m. to 7:30 p.m.

Individual tickets to the Cutwater Club can be purchased for $30 in advance and $33 on the day of the game, but do not include food service (fans will be able to access their seats, but not the Cutwater Club itself until 30 minutes after the game starts).

Designated Rideshare Zone

The Designated Rideshare Zone is located at the corner of the VIP Lot (Lot A), just steps from the main entrance at Coolray Field. This area serves as a convenient drop-off and pick-up location for fans before, during, and after all Stripers home games.

Disabled Guest Services

Coolray Field meets all structural and service requirements as stipulated by the Americans with Disabilities Act. The following services are available to accommodate the needs of our disabled guests:

• Drop-Off: All drop-offs and pick-ups should be performed in front of the main plaza (at the main gate entry point).
• Disabled Parking: A limited number of on-site disabled parking is available on a first-come, first-served basis in Lot B. Guest parking in all lots can catch a shuttle back to the drop-off zone in front of the stadium upon availability and request. The cost to park in any disabled spot is the same for General Admission parking ($5.00). In order to park in the disabled parking spots, you must have a valid ADA placard visible upon entrance to the lot. If you have questions about our disabled parking, please call the Stadium Operations Department at 678-277-0343.
• Disabled Seating: Wheelchair and companion seating is offered on every level and select price categories of Coolray Field. Every seating section is wheelchair-accessible and electric outlets are provided at many of the wheelchair seating areas for use in charging power wheelchairs and electronic communication devices. To purchase, call 678-277-0340.
• Elevator: An elevator is located on the main concourse at Section 102 for wheelchair access to the Cutwater Club and Suite Level of Coolray Field.

Dugouts

The Gwinnett Stripers use the third base dugout during their home games at Coolray Field. Visiting teams will use the first base dugout.

Elevators

Are located on the first and third base lines near the restrooms. Use of the elevators is restricted to guests with tickets to the Luxury Suites or Cutwater Club seating.

Events

Entertaining guests or planning a corporate meeting? We have a variety of full-service, catered event spaces to fit your needs! Call 678-277-0321 for more information.

First Aid

First Aid/medical staff is provided throughout the ballpark by Northside Hospital. All accidents and injuries should be referred to the First Aid room, located at the Customer Service booth on the main concourse.

Gates

Regular entry gates are open one (1) hour prior to the announced start time of each game. Gates open at:

• 6:00 p.m. for 7:05 p.m. games (Monday-Friday)*
• 5:00 p.m. for 6:05 p.m. games (Saturday)*
• 12:00 p.m. for 1:05 p.m. games (Sunday)*

Season Ticket Members may enter 15 minutes prior to the regular gate time.

Cutwater Club Members may enter that space 30 minutes prior to the regular gate time.

*All times subject to change.

General Admission

General Admission seating is available on the "The Bank" (the grass lawn area beyond the outfield fence) for $8 in advance and $11 on the day of the game. Space is first-come, first-serve. Blankets are permitted, but lawn chairs are not.

Gluten Free Options

Coolray Field offers gluten free food options at select concession stands. For more information, please contact Professional Sports Catering at 678-277-0382.

Hook, 9 & Sinker Packs

Each "Hook, 9 & Sinker" pack includes one (1) Field Box ticket to the nine biggest Stripers games of the season, including Opening Night and other Premium Giveaway nights. The pack also includes a Home Run Porch ticket to an Atlanta Braves game at Truist Park! A $250 value, "Hook, 9 & Sinker" packs can be purchased for just $110. For more information, call 678-277-0340.

Hotels

Just a short drive away from Coolray Field are two excellent hotel options:

• Courtyard Atlanta Buford Mall of Georgia is located at 1405 Mall of Georgia Blvd, Buford, GA 30519. Call 678-745-3380 for reservations.
• Fairfield Inn & Suites Atlanta Buford/Mall of Georgia is located at 1355 Mall of Georgia Blvd, Buford, GA 30519. Call 678-714-0248 for reservations.

Jerseys

Purchase Gwinnett Stripers jerseys at Bobby’s Tackle Team Store, located on the main concourse at Coolray Field. Jerseys are also on sale at the Online Team Store. Specialty jerseys worn for select theme nights will be available for auction online the night of the game.

Kids Club - Little Anglers

The Little Anglers Kids Club, presented by Primrose Schools, is open to all Stripers fans ages 12 and under. For just $15, members will receive:

• Little Anglers Kids Club Membership Card
• Little Anglers Kids Club apparel item
• One (1) General Admission ticket to all Sunday home games
• Free jumps in the Kids Zone when you present your Membership Card (Sundays only)
• First in line for "Kids Run the Bases" after each Sunday home game (weather permitting)
• 10% off discount on merchandise in Bobby's Tackle Team Store
• Invites to special members-only events and activities

Find out more!

Kids Zone

The Kids Zone is located on the main concourse down the left field line. Rides are open to all children with the only restriction being height on some inflatables. Tickets can be purchased on a per-ride basis for $2 or "All You Can Jump" for $10.

League and Opponents

Beginning in 2021, the Stripers will play in the newly-formed Triple-A East as part of Minor League Baseball's realignment. The 20-team league includes all 14 former teams from the International League, plus six additions from other leagues. Gwinnett will be in the seven-team Southeast Division. Divisions are as follows:

• Midwest: Columbus Clippers (Cleveland Indians), Indianapolis Indians (Pittsburgh Pirates), Iowa Cubs (Chicago Cubs), Louisville Bats (Cincinnati Reds), Omaha Storm Chasers (Kansas City Royals), St. Paul Saints (Minnesota Twins), Toledo Mud Hens (Detroit Tigers)
• Northeast: Buffalo Bisons (Toronto Blue Jays), Lehigh Valley IronPigs (Philadelphia Phillies), Rochester Red Wings (Washington Nationals), Scranton/Wilkes-Barre RailRiders (New York Yankees), Syracuse Mets (New York Mets), Worcester Red Sox (Boston Red Sox)
• Southeast: Gwinnett Stripers (Atlanta Braves), Charlotte Knights (Chicago White Sox), Durham Bulls (Tampa Bay Rays), Jacksonville Jumbo Shrimp (Miami Marlins), Memphis Redbirds (St. Louis Cardinals), Nashville Sounds (Milwaukee Brewers), Norfolk Tides (Baltimore Orioles)

Lost and Found

The Customer Service booth located on the main concourse serves as our Lost and Found location. Please turn in any found items or inquire about things left behind anytime during the game. To locate a lost item during normal business hours, please call 678-277-0300.

Lost Children or Adults

Will be escorted to the Customer Service booth behind Section 100. A missing child or adult can be reported to any member of the Gwinnett Stripers staff.

Left Field Landing

This exclusive picnic area located just beyond the left field fence is available for rental each game and features an incredible view of the field. Call 678-277-0340 to reserve a date.

Luxury Suites

Your group can enjoy the game in maximum comfort in a Coolray Field Luxury Suite. All suites include climate-controlled indoor seating, outdoor seating, flat-screen televisions, wet bar, and access to our Suite Lounge and Bar. Four types of Luxury Suites are available to best accommodate your group's size and needs: the 20-Person Suite, the 40-Person "Executive Suite," the 40-Person "Game Suite" and the 100-Person "Super Suite." For more information, call 678-277-0340.

Major League Affiliation

The Gwinnett Stripers are the Triple-A affiliate of the Atlanta Braves and are owned by that franchise. For more information on the Braves' Minor League system, visit the Braves Affiliates page.

Media Requests

Requests from traditional media outlets (newspapers/magazines, radio stations, TV stations) for season and single-game credentials, interviews with Gwinnett Stripers players and staff, photos/logos, etc. can be directed to the Media Relations Department by calling 678-277-0320 or e-mailing [email protected].

Mobile Tickets

Beginning in 2021, all Stripers tickets will be contactless, mobile-only tickets. Click here for a full tutorial on how to use and transfer Mobile Tickets via the Stripers Account Manager.

National Anthem Singers

National Anthem Auditions are closed for 2021.

Office Hours

PLEASE NOTE: As of April 2020, the Main Office and Ticket Office are closed under Georgia's shelter-in-place ordinance. For general inquiries, please email [email protected]. For ticket inquiries, please email [email protected]. For email addresses of each member of the front office, visit the Gwinnett Stripers Front Office directory.

When open, the Stripers business offices are open from 9:00 a.m. until 5:00 p.m. Monday through Friday. On weekend game days, the offices open at 12:00 p.m. on Saturdays and 10:00 a.m. on Sundays.

Parking

Event Parking is available on a first-come, first-served basis in lots around Coolray Field for $5 per car and $10 per bus. Members and Suite Holders with Grey VIP Parking Permits will be directed to park in the VIP Lot (Lot A).

Party “Docks”

Take in a Gwinnett Stripers game with 20 to 60 of your closest friends at the 1st Base Party Dock or 3rd Base Party Dock. Both Party "Docks" are located on the same level as our Suites and give fans the perfect elevated view to see the field. Rentals of these areas allow access for all guests to our Suite Lounge & Bar. Food purchase is not required for space rental. With only two Party "Docks" available each night, open dates sell out fast. Call 678-277-0340 to reserve your date today.

Picnic Options

Plan a picnic outing for your church, business or civic club with a delicious menu of picnic items at one of Coolray Field's many hospitality areas, including:

• The Cove - Located just down the first base line, this area is another excellent place to host your group for a two-hour all-inclusive picnic. Guests will be served from the time gates open until one hour into the game. Great for groups of 20 to 150!
• Left Field Landing - Watch all the action atop the left field wall while enjoying an all-inclusive picnic for two hours, starting when the gates open and lasting one hour into the game. Great for groups of 20 to 250!

Call 678-277-0340 for details.

Pocket Schedules

Gwinnett Stripers Pocket Schedules are available from February to the end of each season from locations throughout the stadium and area businesses. If your business or organization would like a box of Pocket Schedules for your location, please email [email protected].

Programs

Information coming soon.

Promotions

Our full promotional schedule, featuring all giveaway items, fireworks dates, and theme nights for 2021 will be announced soon.

Questions?

Gwinnett Stripers staff members are happy to answer any questions you may have. If you're at the ballpark, visit the Customer Service booth located on the main concourse. If you're away from Coolray Field, call 678-277-0300 or email [email protected].

Raffle

Fans can enter the Stripers' 50/50 Raffle by purchasing tickets from any of our raffle sellers during Thursday-Sunday home games. Raffle ticket sales will begin when gates open and will continue to be sold until the end of the 6th inning. 50% of the proceeds will benefit the Atlanta Braves Foundation (unless otherwise stated), and the remaining 50% will be awarded to the lucky winner of the ticket that will be drawn in the middle of the 8th inning. Winners can claim their prize at the Customer Service booth located behind Section 100.

Rain Policy

For information on postponements and cancellations due to weather, view our Rain Policy.

Re-Entry

Re-entry into Coolray Field requires a ticket stub and a hand stamp.

Rosters and Scorecards

Official rosters from both teams and blank scorecards are available for free at the Customer Service booth located behind Section 100.

Single-Game Tickets

Tickets for games not included as Memberships typically go on sale in March and remain on sale through season's end. Purchase online, or at the Coolray Field Ticket Office.

All tickets will be contactless Mobile Tickets.

Slow Pour Brewing Taproom

Located on the main concourse behind home plate, the Slow Pour Brewing Taproom is a place for baseball fans and craft beer connoisseurs alike to gather during all Stripers home games. The Taproom features eight of Slow Pour's signature craft brews on draft. A 15-foot by 8-foot garage door completely opens the Taproom to the concourse.

Menu (as of February 2020):

FRENCH DIP BURGER: All beef patty w/swiss cheese fried and caramelized onions with a side of au-jus sauce - $10.00

STEAK NACHO: A bed of fresh nacho chips topped with rice, beans, peppers, onions, flank steak, shredded cheese, and sour cream - $12.00

CATFISH SANDWICH: A toasted bun sauced with tartar sauce topped with coleslaw and a crispy catfish filet - $9.00

SHRIMP AND FISH BASKET: Fried shrimp and a crispy catfish accompanied by a side of tartar sauce - $10.00

LOADED TOTS: Crispy tots loaded with cheddar cheese, bacon, chives, and sour cream - $8.00

CHICKEN SANDWICH: A buttermilk fried chicken sauced with spicy ranch and topped with lettuce, tomato, and pickle - $10.00

BRISKET SANDWICH: Smoked brisket on a toasted bun topped with crispy onions and a spicy BBQ sauce - $12.00

BIG MOUTH WING BASKET: Ten (10) crispy wings tossed in your choice of hot, honey hot, BBQ, lemon pepper, garlic parmesan, or plain w/fries - $14.00

*GLUTEN FREE BUNS AVAILABLE ON REQUEST*

Smoking Policy

Smoking - including the use of E-Cigarettes and Vaporizers - is not permitted anywhere in Coolray Field.

Social Media

Follow the Stripers on Facebook, Twitter, Instagram, and YouTube!

Splash Cash

You may purchase Splash Cash in advance of your trip to Coolray Field. These certificates are redeemable at concession stands, Bobby's Tackle Team Store, parking and Kids Zone inflatables. Splash Cash are a great way for employers to reward employees on their night at the ballpark.

Tailgating

Is allowed in the lots surrounding Coolray Field. You will be charged $5 for each space used. Open-flame cooking is restricted.

Champion Roofing Team of the Night

Local youth teams can enjoy the thrill of a lifetime as they take the field with Gwinnett Stripers' players as the Champion Roofing Team of the Night. Each team also enjoys a VIP Party in their own private party area during the game. A minimum purchase of 35 tickets is required to take part in this special opportunity. Dates fill up quickly as there is only one Team of the Night per game, so book your date today by calling 678-277-0340.

Team Store

Bobby's Tackle Team Store, the official store of the Gwinnett Stripers, is located behind Section 103 and sells a variety of merchandise for fans of all ages. You can also shop any time at our Online Team Store.

Tickets

Gwinnett Stripers single-game tickets and ticket packages (Memberships, "Hook, 9 & Sinker," and more) can be purchased online, or in person at the Coolray Field Ticket Office.

All tickets will be contactless Mobile Tickets.

Tours

Coolray Field tours are available from April through August. Each 30-minute tour requires a $5 per-person charge (min. 15 people). Tours run from Tuesday through Thursday on non-game days from 10:00 a.m. to 3:00 p.m. Complete a Tour Request Form online.

Tryouts

The Gwinnett Stripers do not host open tryouts for players, nor does the club sign its own players. All Stripers players are under contract with the Atlanta Braves and have been drafted, signed or acquired by the Major League club. Stripers coaches are also employed by the Atlanta Braves.

Umbrellas

Use of umbrellas is permitted at Coolray Field as long as they do not interfere with the enjoyment of the game by others.

Video Board Messages

Can be requested in advance online or at the Fan Hub on the day of the game for a $20 donation to the Atlanta Braves Foundation. Messages must be submitted prior to the end of the 3rd inning to guarantee display in the mid-5th inning.

Weapons

No weapons of any type are allowed inside Coolray Field.

Website

The official website of the Gwinnett Stripers is GoStripers.com.

Wheelchair Seating

See "Disabled Guest Services".

Xolos de Gwinnett

On select dates, the Gwinnett Stripers will transform into the "Xolos de Gwinnett" as part of Minor League Baseball's Copa de la Diversión initiative honoring Hispanic culture. Xolos (pronounced "SHO-lows"), short for Xoloitzcuintli, are the National Dog of Mexico. For more information, visit XolosDeGwinnett.com.