Health and the Stadium Experience
Q: What types of COVID-19 policies will be in place for 2021?
A: You can read our full manual HERE, but we’ll hit on some specific questions below.
Q: How many people are allowed at the ballpark?
A: Since June 1st, Jackson® Field™ has been at full (11,000) capacity.
Q: Do I have to wear a mask?
A: You are not required to wear a mask when outdoors, regardless of vaccination status. If you are fully vaccinated (you received your final vaccine dose at least 14 days ago), you can go maskless when indoors. Guests that are not vaccinated are required to wear a mask in indoor spaces including The Clubhouse, The View, Nuts & Bolts Store, and Suites.
Q: What are you doing to make sure the stadium is healthy and safe?
A: We’re cleaning and sanitizing the ballpark to the highest standards, as prescribed by the CDC and the Ingham County Health Department. That means cleaning and sterilizing all surfaces regularly. You'll also see numerous hand sanitizer stands around the facility, and extra masks will be available at Guest Services.
Q: Are you selling concessions?
A: Yes, we are.
Q: I heard that Jackson® Field™ is cashless this year. Why?
A: It’s true, Jackson® Field™is one of a growing number of Minor League Baseball stadiums to go entirely cashless. Being cashless speeds up lines, lessens the stay in lines, and reduces hand-to-hand exposure between cashier and fan. It makes the fan experience better, quicker and safer. If you don’t have credit or debit cards to use, Lugnut Loot and gift cards are available.
Q: Can I get an autograph from a Lugnuts player?
A: No autographs are currently permitted due to the regulation that fans must remain at least 12 feet away from the playing surface.
Q: Can I take part in an on-field promotion in between innings?
A: Yes, but you must remain distanced from players and coaches at all times.
Q – What's your official rain policy? Do I receive a refund if it rains?
A - If a legal game is not played, this ticket can be exchanged for any remaining regular season game (in the same calendar year) subject to availability. A game is considered legal after 5 innings are played, except when the Lugnuts are leading after 4 1⁄2 innings. If the game is not rescheduled/resumed, refunds or credits will be as determined at the Lugnuts' discretion.
We’re now an A’s affiliate in the High-A Central
Q: How long is the season?
A: 120 games, ending on September 19th. 60 home games, 60 road games.
Q: Will there be a Crosstown Showdown against Michigan State?
A: Not this year, unfortunately. But look for it to return in 2022!
Q: What’s this about the Oakland Athletics?
A: The Lugnuts switched from being the Toronto Blue Jays’ Low-A affiliate to being the Oakland Athletics’ High-A affiliate this winter!
Q: How does that change things?
A: It doesn’t change our logo, colors, uniform, or Big Lug in the slightest. The only thing that changes is that our players and coaches are now under contract with Oakland instead of Toronto.
Q: Did you say High-A?
A: We moved up a level closer to the Major Leagues! The only teams above us in the A’s system are the Double-A Midland (TX) RockHounds, and the Triple-A Las Vegas Aviators.
Q: What’s the High-A Central?
A: You’ll recognize the teams from the former Midwest League: Our division, the East, includes Dayton, Fort Wayne, Great Lakes, Lake County and West Michigan. South Bend moves to the West, joining Beloit, Cedar Rapids, Peoria, Quad Cities and Wisconsin. Of the four remaining teams that were in the MWL, Bowling Green is now in the High-A East, Clinton and Burlington are now in the summer collegiate Prospect League, and Kane County is now in the American Association.
Other Ballpark Questions You May Have
Q: I have a baby. Do they need a ticket?
A: No, they don't. Our minimum age for tickets is three years old - but if a child is under the age of three and requires his or her own seat, a ticket must be purchased.
Q: Where should I park?
A: Public parking is available on streets, parking lots and parking ramps in a four-to-five block area around the ballpark. The Lugnuts are not responsible for any acquired parking tickets given out by the City of Lansing.
Q: When do the gates open?
A: An hour and five minutes before first pitch. So, for instance, if the game is scheduled to start at 7:05, fans will be welcomed in at 6 p.m.
Q: Where is guest services?
A: The Guest Services Desk is located on the concourse level behind Section H.
Q: Where's your First Aid station?
A: Our first aid facility is located on the concourse level in the corridor behind Section F.
Q: How do I have the P.A. announcer announce a birthday?
A: Come to the Guest Services Desk before the end of the second inning and give the guest services representative the necessary information.
Q: What's your alcohol policy?
A: Fans may not bring alcoholic beverages into or out of the ballpark. Guests purchasing alcohol at Lugnuts games must show proof of legal drinking age. Sales of beer and alcohol end after the first pitch of the 8th inning. The Lansing Lugnuts reserve the right to deny the sale of alcoholic beverages.
Q: Can I bring my dog to see the Lugnuts?
A: Dogs are welcomed every Wednesday home game for Dog Days of Summer. Otherwise, pets that are not service animals are not permitted in the ballpark, excluding special events.
Q: It's looking like rain. Can I bring an umbrella?
Q: Can I bring in outside food?
A: No bottles, cans, food, beverages or containers are permitted to be brought into the ballpark.
Q: Do you have barrier-free and wheelchair-accessible seating?
A: Yes, we have barrier-free seating available for fans at all levels in the ballpark, accommodating wheelchairs and companion seating. Requests for barrier-free seating must be made when tickets are purchased.
Q: Can I borrow a wheelchair while I'm at the ballpark?
A: Yes. Please come to the Guest Services Desk on the concourse behind Section H, or ask a ballpark ticket representative for assistance.
Q: Do you have elevators, and where are they?
A: There are three elevators for fans at the ballpark. The elevator on the concourse behind home plate serves the Shaheen Cadillac Club. The right-field elevator accesses barrier-free seating and the left-field elevator accesses the Pepsi Porch and barrier-free seating.
Q: I lost my child! What should I do?
A: Report immediately to a representative at the Guest Services Desk on the concourse behind Section H. A guest services representative will contact security immediately. We also ask that parents instruct children in advance that if they should become separated to to find a security officer, Lugnuts employee or go to the Guest Services Desk.
Q: I need to leave the ballpark, but I'm coming back. What should I do?
A: Before exiting, get your hand stamped at any gate by a ticket taker for re-entry into the ballpark.
Q: What's Lugnut Loot?
A: Lugnut Loot is prepaid and comes in $1 and $5 increments. It can be used to buy food at any Jackson® Field™ concession stand, to purchase retail items at the Nuts and Bolts Store or to buy game tickets. Lugnut Loot can be purchased at the Nuts and Bolts Store or at the Box Office.