Q: How does Unused Ticket Exchange work?
A: Unused Ticket Exchange allows all season ticket holders to swap out their unscanned tickets for select future games. Tickets exchanged for future games are subject to availability and cannot be used for holiday games such as Thunder Over Louisville or 4th of July.
To request a specific seat location, please contact your Account Representative or the Bats Box Office at (502) 212-2287. Requests must be made at least 24 hours in advance of your desired game date. Requests to exchange unused tickets at the ticket window on game day will be eligible for best available Outfield Reserve seating.
Q: Will all season ticket memberships be mobile tickets?
A: Yes, moving forward all tickets will be digital. However, as a Season Ticket Holder, you may request to have your season ticket printed for an additional cost. To request printed season tickets, please contact your account rep.
Q: How do I use my mobile tickets?
A: To learn more about accessing mobile tickets and using your online account manager, please visit our Mobile Tickets 101
Q: What happened to Diamond Club?
A: All pre-existing Diamond Club contracts will be honored until their expiration. We will no longer be creating new Diamond Club memberships as we are in the process of phasing this program out. For questions regarding a pre-existing Diamond Club membership, please contact your Account Representative, or call (502) 212-2287.
Q: Where should I go during a game if I have questions/concerns?
A: Staff members are available at the Information Booth located on the main concourse behind Section 117 for any guest questions or concerns during all home games at Slugger Field.
Q: Where can I park as a Season Ticket holder?
A: All Season Ticket holders have access to free, covered parking in the Humana Waterside Garage located at 201 N. Brook Street, just a short walk from Slugger Field. There is also paid parking available in the East Lot just outside of Against The Grain Brewery which opens 15 minutes before first pitch to the general public. Metered street parking surrounding the ballpark is also available. Visit our Season Ticket Holder Parking Map
Q: I want to relocate my season tickets to another area of the ballpark. Who should I contact?
A: Relocation requests can be made through your Account Representative, or by calling (502) 212-2287. Accounts requesting to be relocated for the 2022 season will be added to a waitlist and contacted once their requested location becomes available.
Q: What is the deadline to renew my season tickets?
A: February 1, 2022 is the deadline to renew and pay your balance for the 2022 season. Flexible payment plans are available - Please contact your Account Representative or call (502) 212-2287 for more information on claiming your seats and setting up a payment plan for your package.
Q: What happens to my account credit from 2020?
A: Any unused credit that was rolled over from 2019/2020 will expire at the end of the 2022 season. Account credit may be applied to season ticket packages, single game tickets, or group outings. The Louisville Bats are no longer issuing refunds of account credit from the 2020 season.
Don’t forget - Any account that rolled over their 2020 payment is eligible for a gift card to use at concessions or the team store with a balance of 20% of your season ticket package. If you received this card during the 2021 season, any remaining balance will still be good for 2022!