Event & Game Day Need-To-Knows

Before You Leave Home

Cashless Policy

Cashless Payments: SRP Park is a cashless facility. Transactions at the concession stands, the Hive Pro Shop, the Augusta University Health Kids Zone, and Parking Decks will be cashless. All major credit and debit cards along with Apple Pay, Google Pay and mobile transactions will be accepted.

Converting Cash: In the event that you only have cash, fans can convert cash to a Loaded Value on your game ticket at the SRP Park Box Office and the Advance Ticket Window inside the Hive Pro Shop. Loaded Value can be spent at any SRP Park concession stand, merchandise stands, and Kids Zone.

Clear Bag Policy

SRP Park has a Clear Bag Policy. Bags allowed into the ballpark includes:

Approved Bags

SRP Park has a Clear Bag Policy. Bags allowed into the ballpark include:

Approved Bags

Clear Backpacks
1-Gallon Plastic Freezer Bag
Clutch with Shoulder Strap
Clutch with Wrist Strap (no larger than 4.5" x 6.5")
Seat Cushions

Non-Approved Bags

Non-Approved Bags

Backbacks
Camera Case
Binoculars Case
Diaper Bags
Purse
Tinted Plastic Bag
Printed Pattern Plastic Bag
Oversized Tote Bags
Mesh Bag
Fanny Packs
Clear Tote Bags will be available for sale inside the Hive Pro Shop

Parking

Purchasing Stadium Deck Parking Tickets

Purchase Parking Passes Ahead of the Game

If you already have your game tickets, and want to purchase a pass...

Click the button below and Select the game you want to purchase a Parking Pass too
Click the Orange Box
Select how many passes you are purchasing
Log into your Tickets.com account to complete the transaction

Purchasing tickets online will close 3 hours before gates open, but you can still purchase your parking ticket at the Stadium Deck. Credit/Debit Cards and Digital Payments (Apple Pay, Google Pay, Samsung Pay) are accepted. Price is still $5.

If you already have a parking pass for the Stadium Deck, we strongly encourage you to enter Riverside Village from *East Buena Vista Ave and Riverside Blvd. *This will free up the Center St. and Georgia Ave. entrance.

Pay for Parking at the Stadium Deck

Stadium Deck is $5 per vehicle
We strongly encourage fans that pre-purchased Stadium Deck Parking Passes to enter Riverside Village via E. Buena Vista Ave and Riverside Blvd
Please Note: There is NO re-entry to SRP Park*
Please Note: SRP Park has a clear bag policy. Bags larger than 4.5" x 6.5" must be clear or left in your vehicle. Signage is posted in the parking garage before heading to the ballpark.

Street Parking is not available during GreenJackets Games and Events. Fees may vary for Street Parking.

For more information about parking in Riverside Village, click the button below.

At The Ballpark

Digital Tickets

All fans are encouraged to use our digital ticketing option. Have your tickets sent directly to your phone and enter the ballpark through our touchless ticket scanners, which will allow guests to enter the stadium faster and safer.
Fans can have their tickets scanned from their smart phone or print out a copy at home to be scanned. You can access your tickets via the email that was sent to you from "ORDER TRACKING"
We encourage fans to have their tickets ready before approaching the SRP Park Gates. Our Ticket Takers and Box Office Attendants are happy to assist if you have questions
Kids three and under do not need a ticket. You will be given a ticket at the gate for them

Seating Map & Sections

Even Sections (102, 104, 106, 108, 110, 112) are on the 1st base side
Odd Sections (101, 103, 105, 107, 109, 111) are on the 3rd base side
Access to the Club Level can be reached at the outside gate off Center St at the WOW! Club Gate or you can enter the Main Gates and head down the 1st base side and to the right to access the Suites
The E-Z-GO Picnic Patio can be accessed down the 1st base side
The Lawn Ace Lounge can be accessed down the 3rd base side

SRP Park Rules

Here are some rules before arriving to SRP Park including our re-entry policy, prohibited items, etc.

Rules

Outside Food & Beverage are not permitted as per Carolina League rules and Event Management
Re-Entry is not allowed
Please be aware of flying objects leaving the field of play
Pets are prohibited (except service animals)
Umbrellas are prohibited. Ponchos are available for purchase in the Hive Pro Shop
Containers larger than 16 x 16 x 8 inches
Beach balls and other inflatables
Glass bottles
Fireworks
Firearms or other weapons (e.g., knives)
Laser devices and pointers
Skateboards and rollerblades
Toy guns and knives (including water guns) Sticks and clubs
Unmanned aerial vehicles.

In-Game Contests & Waivers

Check out some of our Digital Promotions you can be a part of during the games! Check out what you can be a part of:

Trivia with News Channel 12/NBC 26
Vote for the IT Guy of the Game with Premier Networx
Submit your fan photo with CSRA Photography
Sign Up for the Diamond Dig during the season thanks to Floyd & Green Jewelers
So many chances to win with Enter-To-Win contests throughout the season!
Complete your Bark in the Park Waiver before attending Sunday games
Sign your child (12 and under) for the Go Minis Mini-Manager of the Game!
And so much more!

Health & Safety

Your health and safety is important to us. Please follow the health and safety guidelines in place at SRP Park:

Health & Safety Rules

Per Major League Baseball’s latest update to their fan attendance policies, MLB will defer to state and local authorities regarding masks and face coverings in ballparks. There is no state or local mask mandate in North Augusta. Accordingly, fans in attendance at SRP Park will not be required to wear a mask or face covering.
When coughing and sneezing, please cover nose and mouth
Avoid touching eyes, nose or mouth
Use Hand Sanitizer at entry and exit points
If you are experiencing flu-like symptoms such as fever, coughing, and shortness of breath then please do not visit today
Click HERE for the SRP Park Readiness Plan

Fan Code of Conduct

In order to provide a welcoming experience for all, the Augusta GreenJackets has implemented a Fan Code of Conduct. Out of respect for fellow guests, players, coaches, and ballpark staff, all guests are prohibited from:

Fan Code of Conduct

Trespassing on the playing field at any time;
Interfering with baseballs that are in play;
Throwing or tossing objects;
Using foul, obscene or derogatory language (see below) or gestures;
Misusing or overconsuming alcohol, including, underage consumption;
Behaving in a manner that is disruptive, unruly, or abusive;
Accessing areas of the ballpark without a proper ticket, pass, or credential;
Misusing tickets, passes, or credentials in any way; or
Bringing prohibited items into the ballpark.
Derogatory language is defined as offensive language concerning a person’s race, ethnicity, gender, religion, disability, age, sexual orientation, or national origin, and anyone using such language is subject to automatic ejection from the ballpark.

Violations of the Fan Code of Conduct will not be tolerated and may lead to ejection from the ballpark, a ban on attending future games, or other consequences. Guests who are found to have used derogatory language will be ejected from the ballpark.

Guests are encouraged to report violations of the Fan Code of Conduct to the nearest ballpark staff member. This can be done in person, at the nearest Guest Services location, directly with Ballpark Security.

Autographs

Players may sign autographs before or after the games, not during, at their own discretion. Please be respectful to our players as they prepare for the game. Fans are not allowed onto the field for photos and autographs unless otherwise directed by a GreenJackets Staff Member.

Mobile Food Ordering

In addition to our concession stands, Mobile Food Ordering, will be available for fans during GreenJackets Baseball games to avoid lines and to maintain social distancing. Order your food and beverages via Appetize. All online orders are cashless and must be paid in-app with a credit or debit card.

Frequently Asked Questions

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How do I get a message put on the scoreboard?
To have a birthday or special message displayed on the Main Videoboard, please fill out a form at Shepeard Blood Guest Services (located on the main concourse) before the 6th inning. Videoboard Messages and PA Announcements are $10 per message. For more information, please call (803) 349-Wins (9467).

Do babies or small children require a ticket?
Guests 4-12 receive a discount on their ticket, to purchase a Child ticket, please call (803) 349-9467 to purchase a Child ticket. Guests ages three and under free and expected to sit on the lap of a parent/guardian. Guests ages four and older are required a regular ticket. During a GreenJackets home game, all lost children will be taken to the Shepeard Community Blood Center Guest Services, located at the Main Gate.

If a game is rained out, can I exchange my ticket for a ticket to another game?
In the event that five (5) innings of the game are not played, except when GreenJackets are in the lead at the end of four (4) innings, (details on ticket policy will be available via local media or at the GreenJackets website), the ticket will be good for any of the remaining games in that season (except for fireworks nights) for equal of lesser value, subject to availability, and are non-refundable. If exchanging for a higher priced ticket or a prime date, an upgrade fee may apply. Rain checks are subject to availability and all service charges or differences in value are non-refundable. Rain Check tickets must be redeemed in person at the Box Office. If a rainout ticket is forwarded electronically, the first ticket to be redeemed in person will be honored. Complimentary Tickets may not be exchanged under any circumstances. Season Seat Holders have the right to exchange their unused season tickets for select GreenJackets home games. Season seat holders will be notified of these select games at least one month in advance. For more information, call (803) 349-WINS (9467).

What time do stadium gates open?
Gates normally open 60 minutes prior to the scheduled start time, 90 minutes on Saturdays.

Rules

Full List of Rules

Food and Drink Policy
Per Low-A East rules, no outside food or drink is allowed to be brought into the stadium.

*Items Not Permitted to Be Brought Into the Ballpark
*Illegal drugs, outside food and beverages, backpacks, fireworks, firearms or other weapons, airhorns, skateboards, roller skates, stools or folding chairs, fishing nets, laser pointers, professional recording devices of any kind, and animals (except certified service dogs for guests with disabilities).

*ATM
*SRP Park has one ATM in the Hive Pro Shop, located off the concourse behind home plate.

Conduct
Guests using foul or abusive language, or appearing in an intoxicated state, will be ejected. Fans that enter the playing field or interfere with play will be ejected from SRP Park and subject to arrest.

Dogs
Service Dogs are only allowed on non-Bark in the Park games. Dogs are welcome to SRP Park on Bark in the Park Nights. Dogs must be on a leash at all times.

Lost & Found

Lost & Found items are taken to the SRP Park Guest Services during games. During non-game hours, guests may contact the GreenJackets administration office at (803) 349-WINS (9467) to inquire about lost & found items. Unclaimed items are donated to a local charity at the end of the season.

*Lost Child
*Parents should report a lost child to a representative at the SRP Park Guest Services, on the concourse behind home plate. A GreenJackets customer service representative will contact security immediately.

Paging
Paging for guests in the ballpark will only be done in an emergency. If you need paging service, contact a GreenJackets representative at the SRP Park Guest Services, on the concourse behind home plate.

*Emergency Services
*Medical assistance and emergency services are located at the South Star First Aid Room, behind the home dugout on the 3rd base side of the concourse.

*Smoking Policy
*There is no smoking within the seating bowl and concourse of the ballpark. In consideration of all guests, SRP Park has 2 designated smoking areas located on each level of the ballpark. Main Concourse level smoking is allowed in the designated area by left field located next to the Budweiser Back Nine Bar & Lounge. Club level smoking is allowed in the designated area outside of the WOW! Club in the Dalzell Roof Terrace. Smoking includes, but is not limited to cigarettes, cigars, e-cigarettes and vapor mechanisms.

*Handicap Seating
*Accessible seating is reserved for guests with access requirements and their companions. Guests requiring accessible seating may purchase one (1) accessible seat and up to two (2) companion seats adjacent to the accessible seat. Depending upon availability, seats for additional guests will be located as close as possible to the accessible space. SRP Park is committed to working with guests on a case-by-case basis to adequately accommodate individual needs. All ticket sales are based on availability. SRP Park is fully accessible. A ramp is provided at the Main Gate, and an elevator is located just inside the WOW! Club entrance to take patrons to the Suites and WOW! Club.