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Rules of the Park
Game Day Need-To-Knows

SRP Park Rules

  • Outside Food & Beverage are not permitted as per Low-A East League rules and Event Management
  • Re-Entry is not allowed
  • Please be aware of flying objects leaving the field of play
  • Pets are prohibited (except service animals)
  • Weapons are prohibited

Autographs

  • Per Major League Baseball rules, there will be a 12-foot buffer between the field and seats in areas where players commonly are (dugout, bullpen, on-deck circle) to help protect fans from players and vice versa. Due to this buffer zone, player autographs will be prohibited.

Mobile Food Ordering

  • In addition to our concession stands, mobile food ordering will be introduced in 2021 for fans at SRP Park to avoid lines and to maintain social distancing. Order your food and beverages via Appetize and have your meal delivered directly to your seat. All orders are cashless and must be paid in-app with a credit or debit card.

Clear Bag Policy

SRP Park has a Clear Bag Policy. Bags allowed into the ballpark includes:

SRP Park has a Clear Bag Policy. Bags allowed into the ballpark include:

Approved Bags

  • Clear Backpacks
  • 1-Gallon Plastic Freezer Bag
  • Clutch with Shoulder Strap
  • Clutch with Wrist Strap (no larger than 4.5" x 6.5")
  • Seat Cushions

Non-Approved Bags

  • Backbacks
  • Camera Case
  • Binoculars Case
  • Diaper Bags
  • Purse
  • Tinted Plastic Bag
  • Printed Pattern Plastic Bag
  • Oversized Tote Bags
  • Mesh Bag
  • Fanny Packs
  • Clear Tote Bags will be available for sale inside the Hive Pro Shop

Rules

Food and Drink Policy
Per Low-A East rules, no outside food or drink is allowed to be brought into the stadium.

Items Not Permitted to Be Brought Into the Ballpark
Illegal drugs, outside food and beverages, backpacks, fireworks, firearms or other weapons, airhorns, skateboards, roller skates, stools or folding chairs, fishing nets, laser pointers, professional recording devices of any kind, and animals (except certified service dogs for guests with disabilities).

ATM
SRP Park has one ATM in the Hive Pro Shop, located off the concourse behind home plate.

Conduct
Guests using foul or abusive language, or appearing in an intoxicated state, will be ejected. Fans that enter the playing field or interfere with play will be ejected from SRP Park and subject to arrest.

Dogs
Service Dogs are only allowed on non-Bark in the Park games. Dogs are welcome to SRP Park on Bark in the Park Nights. Dogs must be on a leash at all times.

Lost & Found
Lost & Found items are taken to the Shepeard Community Blood Center Guest Services during games. During non-game hours, guests may contact the GreenJackets administration office at (803) 349-WINS (9467) to inquire about lost & found items. Unclaimed items are donated to a local charity at the end of the season.

Lost Child
Parents should report a lost child to a representative at the Shepeard Community Blood Guest Services, on the concourse behind home plate. A GreenJackets customer service representative will contact security immediately.

Paging
Paging for guests in the ballpark will only be done in an emergency. If you need paging service, contact a GreenJackets representative at the Shepeard Community Blood Guest Services, on the concourse behind home plate.

Emergency Services
Medical assistance and emergency services are located at the South Star First Aid Room, behind the home dugout on the 3rd base side of the concourse.

Smoking Policy
SRP Park is a smoking facility. In consideration of all guests, SRP Park has 2 designated smoking areas located on each level of the ballpark. Main Concourse level smoking is allowed in the designated area by left field located next to the Budweiser Back Nine Bar & Lounge. Club level smoking is allowed in the designated area outside of the WOW! Club in the Dalzell Roof Terrace.

Handicap Seating
Accessible seating is reserved for guests with access requirements and their companions. Guests requiring accessible seating may purchase one (1) accessible seat and up to two (2) companion seats adjacent to the accessible seat. Depending upon availability, seats for additional guests will be located as close as possible to the accessible space. SRP Park is committed to working with guests on a case-by-case basis to adequately accommodate individual needs. All ticket sales are based on availability. SRP Park is fully accessible. A ramp is provided at the Main Gate, and an elevator is located just inside the WOW! Club entrance to take patrons to the Suites and WOW! Club.

Digital Tickets

  • All fans are encouraged to use our digital ticketing option. Have your tickets sent directly to your phone and enter the ballpark through our touchless ticket scanners, which will allow guests to enter the stadium faster and safer.

Parking

Stadium Deck

  • Game Day Parking is $5 at the Stadium Deck
  • Please Note: There is NO re-entry to SRP Park*

Parking is available at the Hotel Deck. Street Parking is not available during GreenJackets Games. Fees may vary for Street and Hotel Parking.

For more information about parking in Riverside Village, click the button below.

Health & Safety

Your health and safety is important to us. Please follow the health and safety guidelines in place at SRP Park:

  • Face Masks covering the nose and mouth are mandated upon entry and walking around the ballpark
  • Please ensure social distance of 6ft
  • No more than 4 people per table
  • When coughing and sneezing, please cover nose and mouth
  • Avoid touching eyes, nose or mouth
  • Use Hand Sanitizer at entry and exit points
  • If you are experiencing flu-like symptoms such as fever, coughing, and shortness of breath then please do not visit today
  • A complete breakdown of the GreenJackets COVID-19 Readiness Place can be found here.
  • An A-Z list of all ballpark policies can be found here. Please note that COVID-19 updated policies may supersede some policies listed.

Frequently Asked Questions

How do I get a message put on the scoreboard?
To have a birthday or special message displayed on the Main Videoboard, please fill out a form at Shepeard Blood Guest Services (located on the main concourse) before the 6th inning. For more information, please call (803) 349-Wins (9467).

Do babies or small children require a ticket?
Guests 4-12 receive a discount on their ticket, to purchase a Child ticket, please call (803) 349-9467 to purchase a Child ticket. Guests ages three and under are required a $1.00 infant lap ticket which must be purchased in person only at the SRP Park Box Office (no phone orders for infant lap tickets will be processed online or over the phone). Guests ages four and older are required a regular ticket. During a GreenJackets home game, all lost children will be taken to the Shepeard Community Blood Center Guest Services, located at the Main Gate.I

f a game is rained out, can I exchange my ticket for a ticket to another game?
In the event that five (5) innings of the game are not played, except when GreenJackets are in the lead at the end of four (4) innings, (details on ticket policy will be available via local media or at the GreenJackets website), the ticket will be good for any of the remaining games in that season (except for fireworks nights) for equal of lesser value, subject to availability, and are non-refundable. If exchanging for a higher priced ticket or a prime date, an upgrade fee may apply. Rain checks are subject to availability and all service charges or differences in value are non-refundable. Rain Check tickets must be redeemed in person at the Box Office. If a rainout ticket is forwarded electronically, the first ticket to be redeemed in person will be honored. Complimentary Tickets may not be exchanged under any circumstances. Season Seat Holders have the right to exchange their unused season tickets for select GreenJackets home games. Season seat holders will be notified of these select games at least one month in advance. For more information, call (803) 349-WINS (9467).

What time do stadium gates open?
Gates normally open 60 minutes prior to the scheduled start time, 90 minutes on Saturdays.