With the announcement from Minor League Baseball that the start of the 2020 season will be delayed our season did not begin at FNB Field on April 16th. In accordance with CDC recommendations the Senators front office, ticket office & team store are physically closed. Fans may still purchase merchandise & tickets on-line. We've set up this page to answer COVID-19 specific questions about our season & our policies.
I purchased tickets for a game in April or May that is now postponed. What do I do?
All tickets purchased for a game that is affected by COVID-19 will be treated like rainout tickets; those tickets will be good for any other 2020 Senators home game. Once the Senators Box Office re-opens those tickets can be exchanged at the box office.
I purchased undated vouchers and/or specific game tickets from your website. When can I expect them?
Any tickets purchased on-line that paid the $1 mail charge will be mailed as soon as our office re-opens.
Can I still buy Senators merchandise?
Yes! Our team store is open 24/7 on-line at senators.milbstore.com. Please note that shipping times are delayed due to COVID-19.
Can I get a refund for tickets that I purchased if that game isn't being played on the original date?
Our policy is still no refunds or exchanges. However, if the game you purchased tickets for was postponed, they will be treated like rainout tickets. See full details above.
When will you know when your season will start?
We're in constant communication with MiLB and will inform fans as soon as we have a date for our 2020 season to start.
I booked a group for an April or May game, what should I do?
Please contact your Senators sales representative. We'd love to find an alternate date that will work for you!
There was a promotional night I was excited for in April or May, will that be rescheduled?
Our promotional schedule will be re-released once we know when baseball will return to FNB Field.
We know that our Sensylvania Club Members have other questions about how their plan or package may be affected by COVID-19. This space will be updated as more information is made available.
If we're not playing baseball in April, what happens to the April game tickets in my package?
You can move your April tickets to any other 2020 Senators home game. If you need help doing that, please contact your Senators sales representative.
If I know that I'm not going to use all of the additional games, can I donate them?
Yes! If you know that you won't use the April tickets for the postponed games, e-mail Josh Bleyer at [email protected]. We will donate any of those tickets to local healthcare workers so they can enjoy a night at a game!
What happens with the Sensylvania Club events that were to happen early in the season?
Those will be moved to a later date in the season! As soon as we have firm dates, we'll pass those on!
Will you still be doing a Sensylvania Club Ticket Pick-Up?
Yes! Exact date and details are still being worked out.
March 13th News Release:
With the announcement yesterday from Minor League Baseball that the start of the Minor League Baseball season has been postponed, Senators home games may not begin on April 16th as planned. The safety & security of fans, players and employees at the ballpark is our top priority, so we will continue to abide by guidance provided by the Eastern League, Minor League Baseball and city & state officials. The Senators will keep fans and partners updated as more developments occur.
FNB Field will be not be accepting outside visitors at this time, but the Senators staff is still available via phone, e-mail & social media.
Baseball will be back at FNB Field as soon as it's appropriate. We send our best wishes to all who have been affected by COVID-19.
Statement from Minor League Baseball regarding the 2020 Season:
"In light of the current coronavirus outbreak, and after consultation with medical professionals and our partners at Major League Baseball, Minor League Baseball will delay the start of the 2020 Championship Season. We will continue to monitor the developments and will announce additional information about the 2020 season at a later date. We will work with Major League Baseball and our community partners to resume play as soon as it is safe to do so. The health and safety of Minor League Baseball fans, players and executives is our top priority, and our thoughts are with those around the world who have been affected by this outbreak."