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COVID-19 FAQ

Are masks required at FNB Field in 2021?
Yes, masks are always required while at FNB Field except for when actively eating or drinking. Masks must be worn while in your seat.

Am I able to purchase single-game tickets for a game in 2021?
Yes! Single-game tickets will be on sale in early April! Make sure to sign up for our e-mail list here. Our e-mail subscribers will get first notice of tickets going on sale! Single-game tickets will be sold in pods of 2, 3, 4 or 6 tickets.

Why are you seating fans in pods?
We have decided to utilize pod seating to maximize the space we have inside FNB Field while ensuring safe and proper social distancing to encourage fan safety.

What if I come to games by myself? Is there an option for me?
Yep! We would suggest one of our 2021 Sensylvania Club options! We have 10, 30, and 60 voucher packs. Sensylvania Club members will have their vouchers held in their online account where they can exchange into specific Sensylvania Club only exchange sections. Vouchers can be redeemed in any quantity that the Sensylvania Club members would like. When vouchers are exchanged into an exchange section our safe-fan seating algorithm in TicketReturn will create a bubble around your seats to guarantee that no other tickets are exchanged into seats too close to the ones you selected.

Are bags allowed inside FNB Field in 2021?
The only bags allowed into FNB Field in 2021 will be medical bags, diaper bags for individuals with toddlers & babies, and personal bags 12" x 12" x 6". All bags will be checked upon entry.

Will I be able to get player autographs at a game in 2021?
At this time we anticipate that all access to players will be prohibited to ensure everyone’s health & safety.

I purchased a holiday plan (for myself or someone else). What do I do with my vouchers and first pitch certificate?
All 2020 holiday plan vouchers will be honored during the 2021 season. Due to Major League Baseball’s COVID Safety protocol, we are not permitted to host first pitches in 2021. Your voucher can be redeemed for a first pitch in a future season. You will NOT be mailed new vouchers, your 2020 holiday plan vouchers will be accepted at FNB Field. If you already exchanged your holiday plan vouchers for specific game tickets those can be used as vouchers toward a game in 2021. If you do not use them in 2021, they will also be accepted during the 2022 season. If your vouchers are in your online account they will be exchanged into designated exchange areas. If you have physical tickets or vouchers that need to be exchanged they must be exchanged into one of our designated pods. You can also upgrade to a larger pod.

I purchased a Silver Slugger package. What do I do?
All 2020 Silver Slugger packages will automatically roll over to a 2021 membership. If you have already received your Silver Slugger vouchers, please hold on to them as they will be your 2021 vouchers. If you have not received your 2020 Silver Slugger vouchers you will be mailed new ones in early 2021. If you do not use them in 2021, they will also be accepted during the 2022 season. If your vouchers are in your online account they will be exchanged into designated exchange areas. If you have physical tickets or vouchers that need to be exchanged they must be exchanged into one of our designated pods. You can also upgrade to a larger pod.

I purchased the undated vouchers you were offering in March of 2020. Will those be good in 2021?
Yes. The undated vouchers that you purchased as part of our healthcare partner match program will be good for 2021. If you paid for the US Mail charge you will have 2021 vouchers mailed to you. Otherwise, your vouchers will be available for you to pick up at the FNB Field Box Office at your convenience once our office re-opens. If you do not use them in 2021, they will also be accepted during the 2022 season. If your vouchers are in your online account they will be exchanged into designated exchange areas. If you have physical tickets or vouchers that need to be exchanged they must be exchanged into one of our designated pods. You can also upgrade to a larger pod.

I purchased 2019 playoff tickets or 2020 regular season tickets. What do I do?
All individuals who purchased 2019 playoff tickets or 2020 regular season tickets that were unused will have vouchers added to their on-line account that they can exchange for physical seats for the game(s) of their choosing when the voucher exchange opens up. If you have physical tickets from the 2019 playoffs or 2020 regular season, you can discard those. If you do not currently have an on-line account one will be set-up for you and a Senators ticket representative will be in touch with you.

I am in possession of a donation voucher or Hit the Books bookmark. What do I do?
Hold on to that voucher! It will be redeemable for a game during the 2021 season with a $4 surcharge for each voucher exchanged. Donation vouchers & Hit the Books bookmarks must be used within the designated months, seating levels & are subject to blackout dates. If you do not use them in 2021 they will be accepted during the 2022 season.

I purchased a Mayfly Gang membership for my child. What do I do?
All 2020 Mayfly Gang memberships will automatically roll over to 2021. Information regarding the 2021 Mayfly Gang will be out soon!

I am a group leader who purchased group tickets, picnic tickets, or rented a suite for a single game or leased a suite for a full or partial season. What are my options for 2021?
Please contact the Senators office at 717-231-4444 to talk to a ticket or corporate representative about options.

As a Sensylvania Club member, what will happen to my tickets from the 2020 season?
These tickets will be placed as vouchers into your account to be used at your discretion for the 2021 season. Full-season ticket holders will be given a window to exchange for specific games and physical seats followed by half-season, and then 13-game and 6-game plans. Once your window opens, you will be able to exchange for the remainder of the season. The exchange window does not turn off, you will just get priority.

What perks are there for Sensylvania Club members in 2021?
Sensylvania Club members will get a priority exchange window and first chance at tickets for games in 2021 PLUS they’ll have exclusive sections dedicated solely to Sensylvania Club voucher exchange. Senylvania Club members will still have a dedicated ballpark entrance and early entry.

What will happen to any unused Sensylvania Club vouchers at the end of the 2021 season?
They will be converted to a cash amount and applied toward your plan for 2022.

When will I be able to pick my seats for the upcoming 2021 season?
Online seat selection is tentatively scheduled to start the week of March 15th for full season plans and then smaller plans in waves following the full season plans.

How are you handling social distancing to ensure safety in the ballpark?
We are utilizing a socially distant seating algorithm in our ticketing system. When you exchange your voucher for a game, a bubble will be placed around your seats. Sensylvania Club members will have priority access to pick their preferred seats. Additionally, certain seats/sections will not be available per MLB’s COVID safety protocol.

What do I do if I already exchanged my voucher for a game and then decided not to attend?
You can opt-out of that game by contacting our office a minimum of 72 hours prior to the scheduled first pitch. The tickets will go back into your account as a voucher and can either be exchanged later, or the money will be rolled into 2022. If you do not give the Senators 72 hours notice those tickets will be forfeited and cannot be exchanged for a future game and will not convert to cash toward your 2022 plan.

Will I still be able to get my tickets printed and mailed to me?
We are asking everyone to participate in mobile ticketing for the 2021 season. This will give you the greatest flexibility; tickets will be able to be scanned directly from your phone & you can even store them permanently in your Google or Apple wallet! A staff member can help you set up an online account to handle your tickets if you haven’t done it before.

How will season ticket holder parking be handled in the 2021 season?
For those who already purchased parking, you will get printed undated vouchers. You will turn in your voucher each day to the parking attendant. Parking vouchers that you purchased and did not use in 2021 will be applied toward your 2022 ticket plan or parking.

Official Statements Archive

March 13th News Release:
With the announcement yesterday from Minor League Baseball that the start of the Minor League Baseball season has been postponed, Senators home games may not begin on April 16th as planned. The safety & security of fans, players and employees at the ballpark is our top priority, so we will continue to abide by guidance provided by the Eastern League, Minor League Baseball and city & state officials. The Senators will keep fans and partners updated as more developments occur.

FNB Field will be not be accepting outside visitors at this time, but the Senators staff is still available via phone, e-mail & social media.
Baseball will be back at FNB Field as soon as it's appropriate. We send our best wishes to all who have been affected by COVID-19.

Statement from Minor League Baseball regarding the 2020 Season:
"In light of the current coronavirus outbreak, and after consultation with medical professionals and our partners at Major League Baseball, Minor League Baseball will delay the start of the 2020 Championship Season. We will continue to monitor the developments and will announce additional information about the 2020 season at a later date. We will work with Major League Baseball and our community partners to resume play as soon as it is safe to do so. The health and safety of Minor League Baseball fans, players and executives is our top priority, and our thoughts are with those around the world who have been affected by this outbreak."

Statement from Minor League Baseball regarding the cancellation of the 2020 season:
Major League Baseball™ (MLB™) has informed Minor League Baseball™ (MiLB™) that it will not be providing its affiliated Minor League teams with players for the 2020 season. As a result, there will not be a Minor League Baseball season in 2020.

“These are unprecedented times for our country and our organization as this is the first time in our history that we’ve had a summer without Minor League Baseball played,” said Minor League Baseball President & CEO Pat O’Conner. “While this is a sad day for many, this announcement removes the uncertainty surrounding the 2020 season and allows our teams to begin planning for an exciting 2021 season of affordable family entertainment.”

Minor League Baseball, which began as the National Association of Professional Baseball Leagues, was founded on Sept. 5, 1901.

Statement from Senators regarding cancellation of 2020 season:
It is with much regret that the Harrisburg Senators announce today that the 2020 baseball season has been cancelled by Minor League Baseball. The Senators had been preparing for a delayed 2020 baseball season but were unable to move forward due to the many impediments created by the COVID-19 Pandemic. The cancellation applies to all 160 affiliated Minor League teams throughout the country.

“In the end, there were just too many obstacles to overcome,” said Kevin Kulp, Senators team president. “The safety of our players, fans, and staff is of the utmost concern and ultimately Minor League Baseball decided to cancel the 2020 season. We’re very sad about this news and there will be many hurdles to overcome between now and Opening Day 2021 next April. However, I assure you, the Harrisburg Senators will persevere and be ready for next season. We are proud of the role we play in the Central Pennsylvania community and from this day forward we will be working to make the 2021 season very special.”

The Senators business office remains open Monday through Friday, 9am-4pm. The front office staff are available and happy to answer any questions that the community may have.

“These are unprecedented times and everybody has been immensely impacted by this pandemic,” said Kulp. “Minor League Baseball has been affected to an extreme degree due to the seasonality of our business. Together, with the support of the community, we’ll get past this barrier and get back to what we do best - providing affordable family entertainment to the residents of Central PA.”

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