After 18 seasons with the Indians, Matt Guay has revolutionized goal-setting for the team's ticket department with no signs of slowing down.
Guay began with the Indians in 1999 as a ticket intern and has since climbed the ranks. In 2003, Guay was named Director of Ticket Sales and immediately led his team in a 20 percent group sales increase when presented the challenge of boosting ticket sales.
In 2004, Guay was promoted to Director of Ticket Operations and oversaw all ticket service representatives. After serving as the Director of Tickets for five years (2006-2011), Guay now holds the title of Assistant General Manager- Tickets and Operations where he is responsible for ticket sales and ticket service, along with all stadium operations, business operations, and facility operations.
Through his career with the Indians, Guay has implemented daily sales goals, along with overall attendance and revenue goals, which have allowed the sales team to focus their attention on a tangible outcome. Under his leadership, the Indians have surpassed 630,000 fans through the gate for four consecutive years (2013-2016). The team led Minor League Baseball in attendance in 2016.
Known for his impeccable customer service, Guay loves the everyday interactions with people from all walks of life and remains a vital part of the Indians' foundation.
Guay (40) is a Pittsburgh, Pa., native and graduated from the University of Dayton in 1998 with a degree in sport management. He lives in Indianapolis' Fall Creek Place neighborhood with his wife, Emily, and daughter, Audrey.
In addition to overseeing the ticket department, Guay is the chair of the organization's diversity and wellness committees.
Guay is also an avid member of his community and has been volunteering in the Fall Creek Place area since 2007. He is the current president of the Fall Creek Place Foundation where his efforts in fundraising will help build a park in the neighborhood.