The Myrtle Beach Pelicans have gone digital! Digital ticketing provides a safe, convenient and secure way for fans to use and share game tickets. It also helps prevent lost, forgotten and fraudulent tickets, and provides a contactless entry solution for all fans attending a game at Pelicans Ballpark.
The Pelicans have partnered with a new ticket provider this year, so the first time you access your online account you’ll need to create a new password. Please create your account using the same email we have on file for your tickets.
See below for steps on accessing, exchanging, forwarding, and redeeming your tickets.
Accessing Your Tickets
Step 1
Click here on your mobile device and enter the email address and password associated with your Pelicans account. If you do not know the email address associated with your account, contact your Account Representative or [email protected] for assistance.
Tap Sign Up to set a password for the first time or Reset Password if you are unable to remember your password.
Step 2
Once logged in to your account, tap 'VIEW TICKETS' to view your tickets for your next game or tap 'VIEW ALL TICKET INVENTORY' to view tickets for all future dates.
Step 3
After selecting the date of the game you are attending, a list of tickets for that date will appear. Tap on the specific tickets to view the barcode.
Step 4
After selecting specific tickets, a barcode will appear. Please have this page visible on your phone when you approach the gate.
Tap 'NEXT TICKET' to scan barcodes on any additional tickets you may have.
The Myrtle Beach Pelicans strongly recommend saving tickets to your Apple or Google wallet for quick retrieval on game days.
Exchanging Your Tickets
Step 1
Click here on your mobile device and enter the email address and password associated with your Pelicans account. If you do not know the email address associated with your account, contact your Account Representative or [email protected] for assistance.
Tap Sign Up to set a password for the first time or Reset Password if you are unable to remember your password.
Step 2
Once logged in to your account, tap the menu icon in the top right corner. You will then select the dropdown with the heading ‘My Tickets,’ and then select the ‘EXCHANGE’ option.
Step 3
Select the game date you would like to Exchange.
Step 4
Select the game date you would like to Exchange.
Step 5
Verify the game and seats you would like to exchange are correct and tap FIND ELIGIBLE EVENTS.
Step 6
Verify the game and seats you would like to exchange are correct and tap FIND ELIGIBLE EVENTS.
Step 7
Tap a seating section on the seat map to view available locations. Select available seats from the interactive seating map. Tap the Arrow with the seat icon at the bottom of your screen and on the next screen confirm your seat selection by clicking continue.
Step 7
Tap a seating section on the seat map to view available locations. Select available seats from the interactive seating map. Tap the Arrow with the seat icon at the bottom of your screen and on the next screen confirm your seat selection by clicking continue.
Forwarding Your Tickets
Step 1
Click here on your mobile device and enter the email address and password associated with your Pelicans account. If you do not know the email address associated with your account, contact your Account Representative or [email protected] for assistance.
Tap Sign Up to set a password for the first time or Reset Password if you are unable to remember your password.
Step 2
Click here on your mobile device and enter the email address and password associated with your Pelicans account. If you do not know the email address associated with your account, contact your Account Representative or [email protected] for assistance.
Tap Sign Up to set a password for the first time or Reset Password if you are unable to remember your password.
Step 3
Once logged in to your account, tap the menu icon in the top right corner. You will then select the dropdown with the heading ‘My Tickets,’ and then select the ‘FORWARD’ option.
Step 4
Select the game date you would like to Forward.
Step 5
Choose the friend who will receive your tickets or click ‘ADD FRIEND’ at the bottom of the screen to add a new friend.
Step 6
Choose the friend who will receive your tickets or click ‘ADD FRIEND’ at the bottom of the screen to add a new friend.
Step 7
Once you have selected a friend, or added and clicked create Friend, hit the 'FORWARD TICKETS' button at the bottom of the page.
Redeeming Your Flex Plan Tickets
Step 1
Click here on your mobile device and enter the email address and password associated with your Pelicans account. If you do not know the email address associated with your account, contact your Account Representative or [email protected] for assistance.
Tap Sign Up to set a password for the first time or Reset Password if you are unable to remember your password.
Step 2
Click here on your mobile device and enter the email address and password associated with your Pelicans account. If you do not know the email address associated with your account, contact your Account Representative or [email protected] for assistance.
Tap Sign Up to set a password for the first time or Reset Password if you are unable to remember your password.
Step 3
Once logged in to your account, tap the menu icon in the top right corner. You will then select the dropdown with the heading ‘My Tickets,’ and then select the ‘VOUCHERS’ option.
Step 4
Your list of your vouchers will pop up. (There will be a notation under any previously forwarded or redeemed voucher.) Tap ‘VOUCHER ACTIONS,’ then ‘REDEEM’ at the bottom of the screen. This option will allow you to select however many vouchers you would like to redeem for a certain game by checking the box(es) next to the voucher(s) you would like to redeem. Then select ‘CONTINUE’
Step 5
Your list of your vouchers will pop up. (There will be a notation under any previously forwarded or redeemed voucher.) Tap ‘VOUCHER ACTIONS,’ then ‘REDEEM’ at the bottom of the screen. This option will allow you to select however many vouchers you would like to redeem for a certain game by checking the box(es) next to the voucher(s) you would like to redeem. Then select ‘CONTINUE’
Step 6
Once you have selected your seats, you will select ‘CONTINUE’ to proceed to checkout and your vouchers will automatically be applied to the cart. You will follow the checkout process, then select ‘PLACE ORDER’ and your tickets have been successfully set up.
For assistance in forwarding tickets, please contact [email protected]
Renewing Your Tickets Online
Step 1
Go to www.ticketreturn.com on your mobile device’s web browser.
Click the (3) dashes in the top right corner and SIGN IN
Step 2
Enter the email address and password associated with your Pelicans account and sign in.
Tap "Forget your password?" if you are unable to remember your password.
Step 3
Click the (3) dashes in the top right corner and click MANAGE MY TICKETS
Step 4
If you have multiple events in your account, click Myrtle Beach Pelicans.
If not, just continue to follow the steps.
Step 5
Click Purchase On Hold Tickets
Step 6
Check the box next to all of the seats you are looking to purchase.
Step 7
If you wish to add any additional items, this is the page where you can do that. If not, just click CONTINUE.
Step 8
Review your seating then click CONTINUE.
Step 9
Click YES (you will need to place these at "Will Call" for right now).
Step 10
Read over the Terms & Conditions, then close out of that pop-up window.
Step 11
From here, you will fill out all of your credit card information.
You can PAY IN FULL or you can schedule a PAYMENT PLAN that will auto-draft out of your account each month.
Check the box that states you have read and agree to the Terms of Use & All sales are FINAL & NOT refundable.
Click PAY NOW.
Frequently Asked Questions
Ticket Forwarding and Recalling
Troubleshooting