To get started you'll need to go to the My Cyclones Tickets page. Everyone must create a new account the first time they log on in 2025. Even if you have had Cyclones tickets for 20 years, you'll need to click "SIGN UP" and create an account using the same e-mail that you used when purchasing your Flex Books. If you do not know the email address associated with your account, contact your Cyclones Ticket Representative by calling or texting 718 - 372 - 5596.

Once you have created your account, you can insert your email and password and click "LOG IN"

Once you have logged in, click the Hamburger Menu (the three lines in the top right corner) .

Then click "MY TICKETS" and in that sub menu select "VOUCHERS".

On the next screen, click "2025 CYCLONES FLEX BOOK VOUCHERS" which will be written in red. That will then take you to a page that will have all of your vouchers and their unique codes. In the top right corner, click the box where it says "SHOW ACTIVE ONLY." Then scroll down to the button that says "VOUCHER ACTIONS". Click the arrow to the right and then select REDEEM if you would like to claim the game for your own use.

On the following screen, you will see all the available vouchers associated with your account. If you would like to redeem two vouchers for a game, select two of the vouchers, if you want four tickets for a game, select four, etc. Once you have clicked the correct number of vouchers, scroll down and click the continue button.

You're almost there! On the next screen you will see all of the games options for which you can redeem your voucher. Click the game of your choosing. On the following screen click "OK" and you'll be taken to a screen that shows the seating chart of the ballpark. You'll be able to click on any available section and see the seats available.

At checkout you should see a red bar at the top that says "Redeeming # of # Vouchers." Underneath there will be the words "Flex Book Redemption" with the price listed as $14.90. Please note that there is an asterisk below that says "Voucher covers $14.90 of ticket price. Balance Due $0.00." If all of the information is correct click continue and you have successfully redeemed your voucher.