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For the 2021 Season, the Shorebirds will be transitioning to digital ticketing for all Ticket Plan Members, Silver Sluggers, Groups, Individual Game attendees. We understand that mobile ticketing is new to most of our fans. To help this transition be as smooth as possible for you, we've answered as many of your questions as we could ahead of time. If you don't see your question listed below or still need further clarification, please reach out by calling us at 410-219-3112 or emailing [email protected] or [email protected]

Q: How do I access my online ticket account?

A: Please click (My Shorebirds Account) for access to the Shorebirds Online ticket web portal to view & manage your Shorebirds tickets. From there, you will need to enter your username & password. If you forgot your password, please click “Need help logging in” and enter your email address to receive your username and instructions on how to reset your password. If you have yet to create an account, please enter your email address under “New User” to get started!

If you have any troubles with logging into or creating your account, please email [email protected] or call the office at 410-219-3112 and a Shorebirds representative will help assist you.

Q: How do I print my Shorebirds tickets?

A: If you do not have a smartphone or need to print your tickets, you will have the ability to print your digital tickets out on paper from home/work. If you are unable to print out your digital tickets or access on your phone, please reach out to your Ticket Representative or call the Front Office at 410-219-3112. Below is a step-by-step tutorial of how to print your tickets.

Q: How do I use mobile ticketing?

A: Use your mobile tickets just like you would a normal paper ticket. Scan the barcodes for your ticket(s) on your mobile device at the self-service kiosks when you arrive at Arthur W Perdue Stadium and you will be scanned into the park.

Q: What if I don’t have a smartphone?

A: We highly recommend that you use the digital ticket functionality via your mobile device for your safety and the safety of others. This is one of the many initiatives we have undertaken to minimize contact with other people. If you do not have a smartphone, you will have the ability to print your digital tickets out on paper from home/work. If you are unable to print out your digital tickets or access on your phone, please reach out to your Ticket Representative or call the Front Office at 410-219-3112.

Q: What if I want to give tickets to friends, family?

A: If you would like to transfer your tickets to someone else, please follow these quick and easy steps:

  1. Log in to My Shorebirds Tickets
  2. Click on the “Email Tickets” button and follow the instructions from there. The recipient will be able to access them on their mobile device.
  3. On Apple devices, you can also use the Apple Wallet version of our tickets to share them via text message. Please view your confirmation email to add Apple Wallet tickets to your Apple device.

See the step-by-step instructions please read below on exactly how to transfer your tickets.

Q: I use my tickets for clients and employee incentives, how do I give them my tickets?

A: Simply log on to your Ticket Account through (My Shorebirds Tickets) and click on the “Email Tickets” button. This is a safe and secure way to deliver your tickets by emailing them to your client or employee without anyone leaving the office. See the step-by-step instructions on this section of our website below on how to transfer tickets using your Ticket Account.

Q: Does the person I send the tickets to need an online account?

A: If you email your Shorebirds tickets directly through your online ticket account, the person receiving the tickets would need to log in or create their own online Shorebirds ticket account in order to access them. Above are instructions on how to create and log into your Shorebirds ticket account. If you export your print at home tickets and save as a PDF, you are able to email the PDF tickets to another person without them needing to create their own Shorebirds ticket account. If you are sending Apple Wallet tickets then the recipient would not need a Shorebirds ticket account, but they would need to have an Apple device.

Q: How do we turn in unused tickets for the Ticket Exchange Program?

A: If you are a Shorebirds Full Season, Half Season, 22 game, or 12 game plan member, please contact your Shorebirds ticket representative or email [email protected] to inform us of what game you would like to transfer tickets to. For information on our exchange policy, please visit the Shorebirds A-Z located on theshorebirds.com.

If you have a Silver Slugger ticket package, Individual Game tickets, or Group Tickets, those are unable to be exchanged for a future game, with the exception if the event is canceled or postponed due to weather.

Q: If I have a question or issue on a game day, who should I call?

A: We encourage you to follow our Social Media Accounts on Facebook (click here), Twitter (click here), Instagram (click here), and stay up to date through our website for the latest information regarding any common questions regarding nightly promotions, or game status due to weather. If you have a question specific to your tickets for a particular game, please email [email protected], or call our office at 410-219-3112 (M-F, 10am-2pm)

Q: Is there any way to transfer more than one game at a time?

A: Yes, you may transfer as many games as you would like at one time through your online Ticket Account. To transfer your tickets, follow the Step-by-Step Directions above.

Q: If I transfer tickets and that person is unable to attend, can I get the tickets back?

A: Yes, you may recall your tickets by following these steps:

  1. Log on to your online Ticket Account.
  2. Once you are in your account, click on the “Recall Tickets” button and follow the instructions to retrieve your tickets back from the person you sent them to.
  3. Please note: Tickets can only be recalled prior to the game starting. Once the game is completed, you would be unable to recall the tickets

Q: My guests and I will be arriving to Arthur W Perdue Stadium separately. Can I transfer only some of my tickets for a game and leave the rest on my mobile device?

A: Yes. Simply check the box next to the seat(s) that you would like to transfer or print and continue the transfer process via your online Ticket Account. All unchecked seats will remain on your account and be available on your mobile device for you to use to enter the park.

Please note: if arriving separately, we strongly encourage you to prepay for your parking passes separately as well for seamless access into our parking lot upon arrival. You can prepay for parking through our parking Clutch! App

Q: Can I have multiple tickets on a single phone?

A: Yes. When accessing your tickets through your My Ticket Account you will have access to all the tickets in your package. We recommend saving your tickets to your phone’s wallet prior to gameday.

Q: What happens if my ticket does not scan properly when I arrive at the stadium?

A: We recommend that you turn your screen brightness to the highest setting prior to entry. If that does not work, a member of the Shorebirds staff will be there nearby to further assist you.

Q: When should I download my ticket(s)?

A: We recommend that you download your tickets to your phone, or print them out at home at least 24 hours prior to the game.

Q: What if my phone breaks, dies, or is lost/stolen before I arrive at the stadium?

A: When you arrive at the stadium, please come to the Box Office by the main entrance, present your ID and we will assist you.

I purchased tickets for a game, how come they aren't showing up on my phone?

  • When accessing your e-tickets on a mobile device, the barcodes will only show for the current days' game. If you are trying to access tickets for a future day we recommend using a computer, or viewing the PDF or Apple Wallet version of your tickets that are found in the confirmation email. If you are trying to access tickets for the current day on your mobile device and they are not showing up, please contact the Shorebirds' ticket office at 410-219-3112 or [email protected].