Globe iconLogin iconRecap iconSearch iconTickets icon
Triple-A Affiliate
The Official Site of the Reno Aces Reno Aces

Group Policies

Group Pricing & Availability Group

  • Pricing is subject to change at any time without notice. Schedule and times are also subject to change without notice.
  • Group tickets consist of 20 or more tickets to one game. (12 or more in our Bugsy’s Sports Bar area). During the 2021 Season, the Reno Aces have the right to reserve seating based on minimum capacities. More info below.
  • Group discounts are not available within 24 hours of the preferred date. All tickets within 24 hours must be purchased at the box office.
  • Requests for specific seating can be communicated to Reno Aces Group Sales Department. The Reno Aces Ticket Office reserves the right to reserve seats based on availability & ticket office policy.
  • *Please communicate any wheelchair/ ADA seating accommodations needed when you place your order. ADA Seating accommodations are subject to availability. *

How to Book Your Outing

  • We ask for a non-refundable 25% deposit on your initial headcount to reserve your group outing. Final headcount and payment are due two weeks prior to your game date. Please Note: You must retain the group minimum of tickets to qualify for the group rate.
  • All groups participating in the GNCU Community Partners Fundraising Program must remain above the 50 ticket minimum.

Luxury Suites

  • All single game Luxury Suite rentals will require a non-refundable payment in full. Luxury Suite rentals are subject to availability.

Transferable Deposit

  • In the case of needing to reschedule chosen game date, non-refundable 25% deposits & payments in full (suites) can be transferred to another future date throughout the season. Transferring group tickets is subject to availability. Please refer to COVID-19 protocols below for more information on transferring dates.

Online Group Deposit

  • Should you request more information online, a group representative will contact you within 1 - 3 business days of placing your request to get your date and seating preferences. Once seating and pricing is finalized, you will be required to pay a 25% deposit to reserve group areas. Purchasing a deposit online with us does not guarantee a game date or seating area.

Group Ticket Delivery

  • Tickets will be delivered digitally during the 2021 Season. Digital Tickets may be forwarded or printed on a PDF. Your Account Executive can assist you with this.

Unused Group Tickets

  • Unused group tickets are non-refundable & non-transferable to a future date. Make sure to confirm accurate headcounts with Reno Aces Ticket Representative to assure tickets don’t go unused.

Group Welcome Message

  • Your group welcome message will appear on the videoboard located in Left Field. Messages must not exceed 70 characters (including spaces) and will appear at the end of the 3rd inning. The Reno Aces reserve the right to have final approval of all Group Welcome messages.

Fan Experiences

  • When applicable, allocation of all fan experiences is contingent on the purchase of the designated minimum number of tickets and is subject to availability. Ticket minimums must be reached no later than two (2) weeks prior to your scheduled event unless stated otherwise through written communication with the Reno Aces Group Sales Department. Fan experiences are limited and are not guaranteed.
  • Fan experiences involving written messages must be received by the Reno Aces Group Sales Department no later than 3 days prior to your game date. Scripts received after this time cannot be guaranteed to be honored or included as part of the pregame, in-game, or postgame ceremonies. The Reno Aces reserve the right to edit any information submitted.
  • With current COVID-19 Guidelines, the Reno Aces reserve the right to refuse any on-field experiences from taking place. Please make sure to speak with your Account Executive to find out what experiences can be executed in 2021.

Food and Beverage

  • Catered options are available for all party area seating. Catered food and beverage options must be communicated to the Reno Aces Group Sales Department or Professional Sports Catering 48 hours prior to game date. No outside food or beverage is allowed in stadium. To see prohibited items, click here. COVID-19 protocols will be enforced in party areas.

Clear Bag Policy

  • Bags, backpacks, and containers brought into the stadium cannot be larger than 12” x 6” x 12”. All bags, including backpacks and purses, must be clear and are subject to search prior to entry. No cans, weapons, glass containers, or alcohol may be brought in the stadium. No hard sided coolers of any size are permitted. Diaper bags are permitted in regardless of size, will be tagged upon search, and guests must be accompanied by their babies. Strollers must be small enough to keep out of walkways and aisles or be checked into the Guest Services Office behind section 105. Other permitted bags include a one (1) gallon freezer bag and a small clutch purse with or without a strap no larger than 4.5” x 6.5”.

*Inclement Weather Policy *

  • If there's inclement weather before a baseball game…
  • The decision to postpone a game, due to weather, is typically made close to the game’s scheduled start time. Team officials pay close attention to the weather leading up to game time and make every effort to keep the field ready for play. Unless the weather prior to game time is particularly severe or the forecast reveals the inclement weather is inevitable, team officials will plan to play the game as scheduled.
  • If inclement weather starts during the baseball game…
  • If it starts to rain while a game is in progress, the grounds crew will cover the field if it is necessary to keep the playing surface suitable for play. The game will then enter a rain delay. During this time, team officials and Triple-A West umpires will pay close attention to the weather and the forecast for the remainder of the game. After a reasonable amount of time, the umpires will decide if the weather has improved and is suitable for play or if the game should be declared a rainout.
  • If the teams have played five innings or more (or if the Aces are leading after four and a half innings of play) and a rainout is declared, the game is considered an official game. In other words, the game is finished, the game has a final score, and play will not continue at a later date. On the other hand, if a game is rained out before being declared an official game, the ticket stubs can be kept for a future game that season.

FAQs

How will I know if a game is available before I place my group order?

  • You may check group sales availability by calling the Group Sales department at (775) 334-4700 or emailing us at [email protected].

What days do you offer group sales?

  • Please see our group schedule for exact dates. Group tickets may not be available for April and May, due to limited capacity based on COVID-19 stadium protocols.

What forms of payment do you accept?

  • We accept payment in the form of check, Visa, MasterCard, American Express, and Discover.

Will my group be seated together?

  • We do our best to ensure that your group will be seated together. Due to county and state COVID-19 protocols, seats may be subject to social distancing rules.

Is wheelchair accessible seating available?

  • Yes, we do offer ADA seating throughout the stadium. If you need wheelchair accessible seating, please let your group representative know at the time you place your order.

What age do children require a ticket for admission into the ballpark?

  • Children 3 and older will need a ticket into the game.

When will I receive my tickets?

  • Once your purchase has been completed & final payment has been made, your tickets will be sent digitally. Information on ticket delivery will be given upon booking. Please contact the Group Sales department by phone at 775-334-4700 if an alternate delivery method is needed.

What time can I get into the ballpark?

  • Upstairs at Greater Nevada Field will open 1.5 hours prior to first pitch. 2 nd Street Gate and Evans Street Gate will open 1 hour prior to stated first pitch. Any special accommodations for any on field/ pre-game fan experiences must be communicated to Reno Aces Ticket Representative prior to the game date.

Can we bring in our own food or cakes into the stadium?

  • Minor League Baseball rules state that guests are not allowed to bring any outside food items into Greater Nevada Field.

Where is the best place to park my car, RV or bus?

Does parking ever sell out?

  • Early arrival is encouraged.

Do you offer accessible parking?

  • There are limited amount of accessible parking spaces located in the suite valet lot across from the ballpark. Entry is through Lake St. and opens 2 hours before gates. Valet attendants will direct those with a valid state-issued disabled parking permit and/or license plate to these areas. Locations are first come, first served. Once ADA stalls are filled, you will be directed to alternate locations.

What happens if a game is rained out?

  • In the event a regulation game is not played (a “Cancelled Game”) and is rescheduled on a date that did not have a previously scheduled game or is rescheduled to become part of a split doubleheader, this ticket may only be used for admittance into such rescheduled game. In the event a Cancelled Game is not so rescheduled, the entire group of tickets can be rescheduled for a future game.

Can I refund my group deposit or tickets if we can’t make the game?

  • Group tickets and group ticket deposits are not refundable. Group tickets and group ticket deposits can be transferred to a future game in 2021 season. However, future games are subject to availability.

COVID-19 FAQ

What Happens in The Event of a Game Cancellation Due to COVID-19 Restrictions?

  • If the Reno Aces must cancel or postpone a game that you have an event scheduled on, the Reno Aces Group Sales Department will work with you on rescheduling your event. If you cannot reschedule your game, you will be eligible for a full account credit. What Happens if We Must Cancel Due to COVID-19? If you must cancel your group due to COVID-19, you are able to reschedule your event for a future game date in the 2021 season. Subject to availability. If you are unable to reschedule during the 2021 season, you will be given an account credit in the amount paid towards your group.

Will Masks Be Required Inside the Stadium?

  • We will continue to enforce adherence of Nevada State COVID protocols and safety guidelines to all patrons the Greater Nevada Field premises. Including but not limited to, facemasks, temperature checks upon entry and stadium wide social distancing measures.

What Measures Are Being Taken at Greater Nevada Field to Make It A Safe Environment for Fans?

  • The staff at Greater Nevada Field has worked alongside state and local officials to ensure that the safety of our players, staff and fans are the number one priority. Thorough the sanitation of public spaces, COVID testing of employees and food handlers and social distancing measures, we Greater Nevada Field is as safe as it can be.

COVID-19 Protocol Group Ticket Policy Statement

Group and Stadium Capacity Limitations

  • Group Tickets will be issued on a limited basis. Due to limited capacity, we want to assure that we can provide everybody the opportunity to plan an outing with us. Because of that, we will only be serving group tickets in package form. For example, tickets will be sold in packages of 25, 50 or 100. If two weeks away from your event there is remaining availability, we can fill the remaining availability with your desired headcount.
  • Due to local and sate protocols, we are expecting to start the season with limited capacity. To ensure that we continue to stay open and operate the entire 2021 season, we will likely have to open rather slowly. We will do our best to ensure that you get the date of your choice. However, we do not anticipate having much availability for April and May group events. Due to that, we will be going on sale for June – September dates once we have our Official Home Schedule.

Booking priority will be granted based on two factors:

  1. Credit Status. Those with credits on file will have first access to group event dates and spaces.
  2. Shown Interest. Those that have filled out the Group Outing Interest Form will be contacted first for booking. If have plans on doing a group with us during the 2021 season, please fill out form here: https://bit.ly/373L0dN

Cancellations

Cancellations Due to COVID-19 or Delta Variant

If the Reno Aces must postpone a game due to COVID-19 restrictions or complications, we will offer you one of the following:

  1. An opportunity to reschedule your event for a future 2021 game date, subject to availability.
  2. A credit to your account, in the amount that has been paid. This credit is good for any future season or any Reno Aces/Greater Nevada Field ticket product.

If your group must cancel an event, due to COVID-19 restrictions or complications, we will offer you one of the following:

  1. An opportunity to reschedule your event for a future 2021 game date, subject to availability.
  2. In the event there is no availability in a 2021 game date with a same priced ticket, a credit to your account in the amount that has been paid. This credit is good for a 2022 Group Outing deposit or payment only.

**Cancellations due to Smoke, Rain and other Inclement Weather **

If the Reno Aces postpone a game after gates open and allow ingress, we will offer the following:

  1. If the game is postponed, your group will be rescheduled for an available game date in the 2021 season. The tickets will be offered at the same price level as the originally scheduled group.
  2. Once catering has been placed and patrons allowed into the stadium, it cannot be picked up. At this point, catering is non-refundable and non-transferable. The Reno Aces will allow your group to enjoy the full catering for the full two hours, regardless of the status of the game or event.

If the Reno Aces do not postpone the game amid inclement weather, the Reno Aces will offer the following up to 48 hours from the event:

  1. Transfer of group tickets to a future date in the 2021 season. All transfers are subject to availability.
  2. In the event there is no availability in a 2021 game date with a same priced ticket, a credit to your account in the amount that has been paid. This credit is good for a 2022 Group Outing deposit or payment only.

Please note the following policies pertaining to cancelations.

  1. All cancellations out of an event that takes place, regardless of weather conditions, are granted at the discretion of the Reno Aces Baseball Club.
  2. All requests must be made 24 hours in advance of the scheduled game date in order to be considered.
  3. The Reno Aces group tickets are non-refundable

In the event of inclement weather pertaining to smoke, cold, wet or heat, please ask the Reno Aces Ticket Sales department on the “Weather Guarantee”