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2021 Season Frequently Asked Questions

Wings Fans -

Throughout the pandemic things have constantly changed with the rules that we’re faced with in order to allow fans into the ballpark. Today the Governor announced the most significant step in the right direction for allowing fans back to the ballpark. On April 13th we launched our ticketing plan for the 2021 season given the rules that were in place at the time. Today’s announcement makes those plans obsolete so please review the updated FAQ for answers to how the recent changes in rules will affect you.

If you are a season seat holder please click HERE to notify us of your plans for the 2021 season. Please note that the half season plan (30 games) will become a full season plan (60 games) at no additional cost based on the new guidelines set forth by New York State today. We will continue to do our best to get you as close to your typical location as possible. Even if you previously opted in for the 2021 season we need to hear from you again by this Friday, May 7 at 3 pm.

While the policies outlined below may change, this will serve as our tentative plan moving forward. If you have any questions or concerns about anything that is not addressed below, please feel free to email us at [email protected]. We truly appreciate your patience as we continue to navigate through these times and adjust to the ever changing rules to allow fans to return to Frontier Field.

Sincerely,

Naomi Silver, President/CEO/COO

Gary Larder, Chairman of the Board

Dan Mason, General Manager

Ballpark Contact Info

Front Office

Open 9-5 Monday - Friday

Ticket Office

Currently closed; opens May 14

Team Store

Open 11-4 Tuesday - Thursday

What do fans need to enter Frontier Field?

Vaccinated fans will need to show proof of full vaccination and photo ID upon entry into Frontier Field. Vaccinated fans will be seated with no social distancing, and children 15 and under will be allowed to sit in the vaccinated sections with a fully vaccinated adult.

Fans who are not vaccinated, will no longer need a negative Covid test to enter the ballpark, but will need to purchase tickets in one of the following sections: 101, 102, 129, 130, 201, 202, 216, 226, 227.

Masks must still be worn by fans 2 years and older at all times, except when eating or drinking in their seats.

Vaccinated vs. Unvaccinated Sections?

Per New York State regulations, there will be vaccinated and unvaccinated sections at Frontier Field. In vaccinated sections, there will be NO social distancing or capacity restrictions and fans will be able to purchase as many tickets as they wish.

In order for a fan to sit in the vaccinated section, they must be fully vaccinated - meaning they received their final shot at least 14 days prior to the game date. Fans will be asked to show proof of vaccination, photo ID and their ticket at Frontier Field upon entry.

Kids 15 and under WILL be able to sit in the vaccinated sections if they are accompanied by fully vaccinated adults.

In unvaccinated sections, groups of fans will be spaced six feet apart and will only be able to purchase up to eight tickets together.

If fans are not fully vaccinated, they WILL NOT need to show proof of a negative test in order to enter Frontier Field.

The unvaccinated sections are: 101, 102, 129, 130, 201, 202, 216, 226, 227. Click here for a seating map

Remaining sections in the ballpark will be vaccinated sections.

When will single-game tickets go on sale?

Single game tickets will go on sale FRIDAY, MAY 14 for ONLY the month of May. Tickets for games in June and the rest of the season will be available at a later date(s).

When will the Red Wings Ticket Office open?

The Red Wings Ticket Office will open for the summer on Friday, May 14 from 10 AM - 4 PM. The Ticket Office will also be open on Saturday, May 15 from 10 AM - 2 PM.

Non Game Days: Monday through Friday 10 AM - 4 PM. Closed on Saturday and Sunday.

Game Days: Monday through Friday, 10 AM through end of fifth inning or 90 minutes after game time. Saturday and Sunday 10 AM through end of fifth inning or 90 minutes after game time.

Tickets are available around-the-clock at RedWingsBaseball.com.

What are ticket prices for the 2021 season?

Ticket prices are as follows (due to capacity restrictions and less games, ticket prices have increased):

Advanced:

100 Level - $20

200 Level - $15

Day of Game:

100 Level - $22

200 Level - $17

What happens if I purchased a ticket but I am diagnosed with COVID or I have been exposed to someone with COVID?

The amount that you paid for your tickets can be used as a credit for a future ticket purchase during the 2021 season. These requests must be made before the gates open on the day of the game by e-mailing [email protected].

What if a game is cancelled due to COVID?

All ticket holders for that game can treat their tickets as rainchecks, enabling them to receive a ticket of equal value to any game the rest of the season, based on availability. These exchanges must be done at the Frontier Field Ticket Office.

Where is the best place to go for updates?

· RedWingsBaseball.com

· Twitter: @RocRedWings

· Facebook: facebook.com/RocRedWings

What do I do with my SINGLE-GAME TICKETS that I purchased for a game in 2020?

Fans who purchased tickets to any 2020 game can exchange that ticket to any 2021 home game for no additional charge. Ticket exchanges must be done in person at the Ticket Office. The Ticket Office will open on May 14. Single-game tickets from 2020 can also be exchanged for any ticket of equal value in 2022.

What is the status of my SEASON SEATS?

If season seat holders choose to opt in they will now receive all 60 games this season. Seat location is still TBD.

Season seat holders will still have the option to roll over to 2022 if they choose.

Regardless, the Red Wings ask that ALL season seat holders click here to fill out this form by 3 pm on May 7.

Can I book a GROUP or CATERED EVENT in 2021?

Groups of 20 or more will receive $1 off their tickers during the 2021 season. Group tickets must be purchased in advance and paid in full. No refunds will be provided on any unused tickets.

We are still awaiting New York State guidance on catered events. If catered events are allowed, you can apply your 2020 deposit for an event in 2021 and/or 2022.

To inquire about a date for your event, please contact Bob Craig at [email protected] or at (585) 454-1001 ext. 3021.

Can I rent a SUITE for a single game?

Yes, single night suite rentals will be available during the 2021 season. Due to capacity restrictions, to start the season, only 10 people will be allowed in each suite. Suites will be available for $600 and will include 10 tickets, 2 VIP Parking Passes, 12 Hot Dogs, 12 Hamburgers, 2 Pizzas and 3 six-packs of soda/water.

To reserve your suite, contact Eric Friedman at [email protected] or at (585) 454-1001 ext. 3057.

What do I do with my MINI-PLAN TICKETS (12- or 6-game pack) from the 2020 season?

Mini-Plan tickets may be exchanged at the Ticket Office for any regular season home game in 2021 (subject to availability) for no additional charge.

Fans may also hold onto 2020 Mini-Plan tickets and exchange them for equal value seats to any 2022 regular season home game.

What do I do with my DIAMOND DEBIT from the 2020 season.

All Diamond Debit accounts will be replaced with 2020 Ticket Vouchers. These vouchers will be mailed directly to you and should have arrived by the end of April. If you haven't received your vouchers, please contact Bob Craig via email at [email protected].

Fans holding ticket vouchers from the 2020 season can exchange those vouchers to any game in 2021 (subject to availability). All exchanges must be done at the Red Wings Ticket Office.

Any unused 2020 Ticket Vouchers may be exchanged in 2022 for the equivalent ticket for any regular season game, regardless of any 2022 ticket price increase.

What do I do with my VOUCHER BOOK from the 2020 season?

Fans holding ticket vouchers from the 2020 season can exchange those vouchers to any game in 2021 (subject to availability). All exchanges must be done at the Red Wings Ticket Office.

Any unused 2020 Ticket Vouchers may be exchanged in 2022 for the equivalent ticket for any regular season game, regardless of any 2022 ticket price increase.

I purchased an APRIL EARLY-BIRD PACK in 2020. Can I use those tickets in 2021?

Customers who purchased the April Early-Bird Package will NOT be able to exchange them for the 2021 season, however you will be allowed to exchange those tickets for any regular season home game(s) in 2022.

I purchased a KNOT HOLE KIDS CLUB MEMBERSHIP in 2020. What are my options?

Customers who purchased Knot Hole Kids’ Club Memberships CAN use the 2020 ticket vouchers provided to any Sunday game in 2021 or 2022. Accompanying adult ticket purchases will be at full price in 2021.

There will be no additional Kids Club Memberships sold in 2021. All other Knot Hole Kids Club activities will not be scheduled in 2021 due to COVID-19 safety guidelines.

What if I was a member of the GIVEAWAY GUARANTEE CLUB in 2020?

2020 Giveaway Guarantee Club members will be enrolled in the 2021 and 2022 Giveaway Guarantee Clubs at no additional cost. There will be no additional Giveaway Guarantee Club memberships sold in 2021. The Red Wings will contact club members with additional details, including pick-up dates, for the 2021 season.

Will my 2020 DIAMOND DOLLARS be accepted at the ballpark in 2021?

Yes, all 2020 Diamond Dollars (ballpark currency) will be accepted through October, 2022. Diamond Dollars can be used to purchase tickets, merchandise, and concessions.

How do I get a REFUND for tickets purchased for the 2020 season?

All tickets purchased through resale sites (e.g. StubHub, SeatGeek, Vivid Seats, etc.) will be subject to their refund policies. Please contact their respective customer service departments for more information.

If you purchased tickets directly from the Red Wings, please click here to fill out a Refund Request Form.

Please submit all refund requests no later than June 1, 2021. Refund requests may take up to 30 days to process. Thank you for your patience.

If you have any questions or concerns, please email [email protected].