Step 1
From our website, click the three lines in the top left corner. From the drop-down, select ‘Ticket Account Login'.
Digital Ticketing Guide
Digital ticketing is the easiest way to get into the game—safe, simple, and secure. No more lost, forgotten, or counterfeit tickets! Just a smooth, contactless experience from the moment you purchase to when you enter the gates.
Use the guide below to learn how to access, forward, and recall your digital tickets—so you’re ready when it’s game time! If you have any questions, our Box Office team is happy to help.
Call 717-231-4444 ext. 144 or click here to email Ticket Sales Service & Retention Coordinator - Dylan Young.
Use the guide below to learn how to access, forward, and recall your digital tickets—and everything in between—so you’re always ready when it’s game time! If you have any questions about your tickets, please contact our Box Office and we'll be happy to assist you.
First Time Login
Step 2
At the login page, please log in using your MLB Ballpark/MLB Account e-mail and password (Ex, Same credentials as your Nationals Ticket Account).
Step 3
If you don’t have an MLB account, click ‘Sign-up’ to create an account to access your tickets. NOTE: All tickets will be associated with the same email you use to buy tickets over the phone or online.
Step 4
Now you are all set, and you have an account created. You can use this for any future purchases.
Accessing Tickets From Your Account
Step 1
At the login page, please log in using your MLB Ballpark/MLB Account e-mail and password (Ex, Same credentials as your Nationals Ticket Account).
Step 2
Once you’re logged in to your account, tap “View Tickets” to see tickets for your upcoming game, or select “View All Ticket Inventory” to view tickets for future dates.
Step 3
Once inside your Ticket Inventory, you will see the ticket(s) in your account. Select the game you would like to access. After selecting the event, you will see all of the seat locations you have for the event. Please select a seat
Step 4
From here, tickets can be scanned using “Previous Ticket” or “Next Ticket” to move between tickets. To save your ticket to your Apple or Google Wallet, click the button on the left side of the digital ticket.
Step 5
It is recommended to add your tickets to your smartphone wallet prior to arrival. To do this, press ‘add’.
Accessing Tickets From Confirmation Email
Step 1
After purchasing tickets, you will receive an email from [email protected] with your ticket information. The email will be sent to the same address used to purchase your tickets. Open the email and click “HERE” to download your tickets.
Step 2
From the page that opens, you can either add your purchased tickets directly to your smartphone wallet.
Step 3
If adding tickets to your wallet, make sure to click the “Add” button in the top-right corner for each individual ticket.
Reset Password
step 1
Click ‘Forgot Password?’ to start the process of resetting your password.
step 2
Confirm the email address where the verification email will be sent, then click ‘Send Email’.
step 3
You will receive an email from [email protected] containing a verification code. It may take 5–10 minutes to arrive, so be sure to check your Spam or Junk folder.
step 4
Enter a new password that meets the requirements. Once set, log in again using your new password.
Transferring Tickets
Step 1
Once logged in to your account, tap “View Tickets” to see tickets for your upcoming game, or select “View All Ticket Inventory” to view tickets for future games.
step 2
Find and select the game you’d like to forward tickets for, then click “Forward” to continue.
step 3
Select the seat(s) you would like to forward, then click “Choose Friend” to proceed.
step 4
Tap a recipient from your current list, or select “Add Friend” to enter the person’s name and email address if they have not been added before.
step 5
Review your ticket selections and then tap “Forward Tickets.” To include more tickets, select “Add More Tickets.” The recipient will receive an email notifying them that the tickets have been added to their account.
Recalling Tickets
step 1
After logging in to your account, tap “View Tickets” to see tickets for your next game, or “View All Ticket Inventory” to browse tickets for future games.
step 2
After selecting your desired game, a list of tickets will appear (tickets that were previously forwarded will be noted). Tap “Recall” at the bottom of your screen.
step 3
Select the previously forwarded seat(s) you want to recall, then tap “Continue.”
step 4
Review your selections, then click “Recall Tickets” to return them to your account.
Frequently Asked Questions
Why are we moving to digital ticketing?
Digital ticketing not only meets MLB facility requirements but also makes your game day experience safer, faster, and more convenient. It reduces the risk of lost, stolen, or counterfeit tickets and allows you to easily manage, transfer, or sell your tickets anytime.
What’s my account login?
Log in using your MLB Ballpark/MLB Account email and password (the same credentials as your Nationals Ticket Account). Don’t have an MLB account? Click ‘Sign-up’ to create one and access your tickets. NOTE: All tickets are tied to the email used to purchase them online or by phone. For help, call the Box Office at (717) 231-4444.
Who do I contact if I have an issue logging into my account?
If you forgot your MLB account password, click "Forgot Password?" on the login page or visit this page. Other MLB account or service issues can also be directed here.
Will group tickets be digital?
Yes. Group tickets will be delivered digitally and can be transferred to group members or distributed by your Sales Rep. See the “Forward your tickets” tutorial above for instructions.
How do I purchase tickets?
Tickets can be purchased online, in-person, or by phone. In-person purchases will automatically load the tickets into your My Tickets account, with a link sent to your email for easy access.
Can I add tickets to my Apple Wallet or Google Wallet?
Yes. Once you select the tickets you want, click 'Add to Wallet' to save them to your digital wallet.
Can I screenshot tickets and have them scanned?
No. Screenshots will not be accepted at FNB Field to prevent fraud. Tickets must be displayed from your online account, Apple/Google Wallet, or printed at home.
How can I ensure that I can access my tickets on game day via smartphone?
We strongly recommend adding all your tickets to Apple Wallet or Google Pay Wallet before arrival. This ensures you can access them even if your phone loses service.
What do I show at the ballpark gates for entry?
Show the QR code or barcode on your mobile device, which will be scanned by a team employee for entry.
Can I print my ticket from home?
Yes. Log in to your Harrisburg Senators account, select 'My Tickets', and click 'View and Print'. You can also click the link in your confirmation email.
Can I have multiple tickets on a single phone?
Yes. If your group enters together, you can have all tickets on one phone and swipe to display each individually for scanning.
What if I want to buy a ticket for someone else?
You can purchase tickets for others, but if you won’t enter with them, forward the tickets via email from your account using the “Forward” button.
Will someone see if I forward a ticket to them?
Yes. They will receive an email and, if they don’t have an account, they’ll be prompted to create one.
If I receive a forwarded ticket, can I then forward that ticket on to another person?
Yes. Forwarded tickets can be sent again, and both the new sender and recipient receive confirmation emails. There’s no limit to forwards.
Troubleshooting:
How do I access the digital tickets that I purchased?
After purchase, you’ll get a confirmation email with a link to access your tickets. Tickets can be viewed on a mobile device or printed. If you can’t find the email, log in to your ticket account directly.
What if I don't receive my confirmation email?
It can take up to 15 minutes to arrive. Check your spam/junk folder or Gmail’s social/promotions tabs. If still missing, call the Box Office at (717) 231-4444.
What if I forgot my password?
Click ‘Reset Password’ on the My Tickets login page. An email will guide you through resetting it. For issues, call (717) 231-4444.
What if I don't have a smartphone?
Tickets can still be purchased, printed, and shared using a computer.
What if I lose internet connectivity while waiting in line?
View your tickets on your phone before arrival. Once opened, they are saved locally and can be displayed without a connection. Saving them to your smartphone wallet is recommended.
What if my phone battery dies before I enter?
Visit the Box Office at FNB Field for assistance.
What if I cannot find the tickets I purchased?
Ensure you’re logged into the account using the same email and name used to buy the tickets. If issues persist, call (717) 231-4444.
What if I accidentally forwarded a ticket to the wrong email address?
Recall the ticket, then forward it to the correct email address.
What if I cannot find tickets that were forwarded to me?
Make sure you’re logged in with the email the tickets were sent to. You can also ask the sender to recall and re-forward them. If still missing, call (717) 231-4444.
Who can I contact if I need assistance with mobile ticket delivery?
For further assistance, please contact the Harrisburg Senators Box Office at (717) 231-4444 ext. 144.
245 Championship Way
Harrisburg, PA
17101
